Western restaurant staff work plan

1. We should improve many systems in this restaurant, such as reward and punishment system, rules and regulations of the restaurant, duty system and recruitment system. The reward and punishment system should be implemented to individuals, with clear rewards and punishments.

2. Pay close attention to recruitment and strengthen the training of employees, because most employees are short-term (and have gone for two long-term), so there has been no systematic training some time ago. While increasing the number of employees, I spent time on several systematic trainings for employees, mainly customer service!

3. Establish and improve the reward and punishment system of this restaurant, and implement it in July.

4. Talking about the improvement of employees' salary system. Since opening, there is no written salary system table, which is purely based on verbal agreement, which is very irregular, and all employees get the same salary. It is suggested to restore the scoring system; For long-term outstanding employees, the salary should be increased a little from time to time. You can shorten the salary increase time or reduce it, but you can't stay! Otherwise, it will be difficult to retain those excellent employees and affect the normal recruitment.

With the increase of customers, many old customers will come to our store, and the number of customers who apply for cards will also increase. It is suggested to formulate and improve the member information system, such as inputting the information of guests into the computer. If a guest loses or forgets to bring his card, he can get it back with his ID card, telephone number, card number and password. It is also convenient to inquire about the management of members, killing two birds with one stone!

6. Customer service has always been the top priority of the service industry, so it is necessary to restrain all employees in the store and set an example. In the process of customer service in restaurants, we should strictly abide by the system and serve with a smile to reduce the conflict with guests to zero.

7. The habit of summing up one month and one week. Take 1 week as the cycle, check last week's work, summarize the problems, and adjust or solve them in time. Will not deviate too much from the prescribed plan, which will help to better complete this month's goals and plans!