After staying at the hotel, someone called me claiming to be the boss.

What you want to ask is why someone claiming to be the boss called after staying at the hotel? The reasons are as follows:

1. Customer satisfaction survey: The hotel will follow up via phone calls to understand customer satisfaction with the accommodation experience and collect feedback to improve service quality.

2. Promotion and promotion: The hotel owner calls to promote the hotel's other services, preferential activities or membership rights. I hope customers will choose the hotel again or recommend it to friends.