Traditional Culture Encyclopedia - Hotel franchise - How to order online renewal at the hotel front desk?
How to order online renewal at the hotel front desk?
1. After receiving the customer's hold request, the sales specialist will decide whether to accept the hold request according to the customer's credit rating.
2. The sales specialist requires customers whose credit registration meets the relevant regulations of the hotel to fill in the suspense application form and report it to the manager of public relations marketing department, financial manager, general manager and other relevant leaders for approval.
The sales specialist will submit the original credit agreement to the department clerk for filing.
4. Confirm the check-in days, confirm the check-in time with the guests, make the room card key, and set the departure date according to the actual check-in days, provided that the room rate has been paid and the transportation has been inquired.
5. Add the advance payment and issue the documents. If the guest says that the room card can't open the door, please renew the room and modify the check-in date certificate of the room card key.
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