How to solve the problem if the hotel doesn't check in and refund money?

If the hotel does not check in and does not give a refund, you can choose to negotiate with the merchant.

If negotiation fails, you can report to the Consumers Association for mediation; If mediation fails, a lawsuit may be brought to the relevant people's court. Consumers can complain to the consumer association where the consumer is located, or to the consumer association where the responsible person is located. After receiving the complaint, the consumer association will forward the complaint of the consumer to the complained unit, requesting to handle and answer the question within the specified time; Or according to the "People's Republic of China (PRC) Consumer Protection Law" and related laws and regulations, to the relevant administrative departments to solve.

Disputes over consumers' rights and interests refer to the contradictions and disputes arising from the relationship between consumers and operators in the field of consumption, which are mainly manifested in the contradictions and disputes arising from the operators' failure to perform their obligations according to law or improper performance of their obligations, resulting in damage to consumers' legitimate rights and interests or consumers' dissatisfaction with the goods or services provided by operators. Operators violate the law or perform their obligations incorrectly, mainly in the following situations:

1. The goods provided are in danger of endangering personal and property safety, or do not meet the relevant national and industrial standards;

2. Make false propaganda on the goods or services provided to mislead consumers;

3. Business operators infringe on consumers' personal rights, insult, slander and search their bodies and the articles they carry;

4. Operators conceal or falsely use other people's names and marks to mislead consumers;

5. Unreasonably refusing to perform the obligations stipulated by the state or agreed by both parties.

When consumers receive services, their legitimate rights and interests are damaged and they directly demand compensation from the service providers.

legal ground

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 5 The state protects the legitimate rights and interests of consumers from infringement.

The state takes measures to ensure that consumers exercise their rights according to law and safeguard their legitimate rights and interests.

The state advocates civilized, healthy, resource-saving and environment-friendly consumption patterns and opposes waste.