What are the elements of hotel housekeeping service-10 elements of hotel housekeeping service

What are the elements of hotel room service - 10 elements of hotel room service

The guest room is the main place where the hotel provides accommodation and rest to the guests. It is where the hotel directly deals with the guests. Main departments. Below, I will share with you the 10 major elements of hotel housekeeping department services. I hope it will be helpful to everyone!

Safety and fire prevention

Check guest rooms and corridors, etc. Check whether the fire-fighting equipment is in good condition and whether there is a fire hazard; smoking is not allowed in the floor workroom or other places on the floor; if a fire is discovered, quickly report the fire to the fire center and fight to put out the fire if possible.

Room keys

Pay attention to keeping the room keys and do not leave them or transfer them to others for use. They should be returned in time when you get off work. The handover keys should be printed according to the prescribed time. The superior agrees not to enter the guest room area.

Courteous service

Observe service standards; serve with a smile, treat guests politely, say "please" first, followed by "thank you", and never leave your mouth with "hello"; take the initiative to say hello, and try your best to Remember the guest's name; do not say "no" or "no" to the guest under any circumstances. Matters that cannot be handled must be reported in a timely manner, and do not say anything that is unclear or should not be said.

Professional ethics

Establish good professional ethics. You must not take advantage of work to take away guests’ belongings or money; you must not open the guests’ luggage bags (boxes) privately for any reason. Turning over or using guests' belongings, and making private outside calls in the guest room is not allowed.

Crisis handling

Pay attention to the guest’s dynamics; if there are abnormal situations such as flammable and explosive dangerous goods, pornography, gambling and drugs in the room, or the guest has the tendency to harm others or commit suicide, etc., This should be reported immediately.

Visitors

Pay attention to the people entering and exiting the floor. If you find suspicious people, you should take the initiative to ask, and report to your superiors in a timely manner if necessary; do not give room number cards to guests who do not have room number cards and have nothing to do with the hotel. When someone enters a room that is being cleaned, check their room key and welcome card carefully; if they are visitors, politely ask them to wait in the lobby; close the door when leaving the room under any circumstances.

Foreign Affairs Discipline

Pay attention to avoid discussing politically sensitive issues with guests, do not reveal state secrets, do not accompany guests privately to visit, travel, entertain and eat inside and outside the store, and do not allow guests to make purchases. Personal items.

Maintenance facilities

Pay attention to whether the guest room facilities are in good condition, pay special attention to whether the guest room door closers are properly adjusted, whether the TV program channels are adjusted out of order, and whether the water, electricity, and furniture need to be repaired.

Leftover items

Pay attention to whether guests have left items. If you find items left behind, you should immediately notify the housekeeping center and make a record. The housekeeping center will contact the guest promptly and return it to the guest. If the guest has left, In hotels, items left behind should be handed over to the on-duty management staff before leaving get off work; valuable items and documents should be handed over immediately, and guests' private items must not be hidden.

No tips are required

Pay attention to your image and do not ask for tips or property from guests in any way. ;