I booked a hotel through Ctrip this afternoon, which said agent, but when the order was confirmed, I found that I made a mistake and wanted to cancel it.

Ctrip is a garbage platform. In particular, Ctrip's agent is a big pit, which is specially for hotels and consumers. We are a star-rated hotel. We boarded the Ctrip platform, but often several agents automatically appeared under our hotel. Generally, the room price is several yuan to several tens yuan cheaper than our hotel's own pricing, such as Yicheng, Tongcheng, Mileage and other unnamed agents. When our hotel was full, we called to close the room. But these agents can't be closed, so I contacted Ctrip to cancel these agents or close the room, but they said that they couldn't contact the agents and let the hotel contact themselves. These agents automatically appeared under the hotel, so they couldn't contact the hotel (this is the tricky thing between Ctrip and the agents, in fact, many agents are Ctrip's own). This is a set that Ctrip gave to the hotel. Consumers who place an order in a hotel and have no room to stay in Ctrip will put all the blame on the hotel and demand full compensation from the hotel. When placing an order with these agents, all agents must pay in advance, and all agents must pay the full amount at the time of booking. When consumers have other problems, these orders cannot be cancelled or changed, and they can only admit that they are moldy. This is another consumer's pit, so Ctrip is a huge pit. Consumers are advised not to choose an agent to make a reservation when Ctrip chooses a hotel, otherwise there is nowhere to talk, and Ctrip will put all the responsibilities on the hotel, in fact, the hotel is also a victim.