What qualifications are required for a star-rated hotel?

Star-rated hotel evaluation standards

1. Star-rated hotel evaluation standards

Star-rated hotel evaluation standards

Approved by the leaders of the State Council, With reference to international hotel evaluation standards and combined with my country's actual situation, the National Tourism Administration has formulated the "Star Standards for Foreign-Related Hotels in Tourism of the People's Republic of China":

One-star hotels

The building structure is good, the interior and exterior decoration is made of ordinary building materials, there is a certain area of ??the front hall, at least 20 guest rooms are available for rent, 75% of the guest rooms have bathrooms, 12-hour hot and cold water supply, restaurants and other facilities, meeting the economic needs needs of hierarchical tourists.

Two-star hotel

The building structure is good, the interior and exterior decoration uses better building materials, the front hall has a certain hotel atmosphere, at least 20 guest rooms are available for rent, and the guest rooms are equipped with supporting facilities Furniture, 95% of guest rooms have bathrooms, 16-hour hot and cold water supply, large restaurants, shopping malls, post offices, and barber shops, basically meeting the living requirements of tourists.

Three-star hotel

The building structure is good, the interior and exterior decoration uses higher-end building materials, the layout is basically reasonable, the appearance has certain characteristics or local ethnic style, the interior decoration of the lobby is beautiful, unique and standard The guest rooms are beautifully decorated and equipped with bathrooms, hot and cold water, heating and cooling, direct-dial telephones, and color TVs available within 24 hours. They are fully equipped. There are large and small restaurants serving Chinese and Western dishes, as well as conference rooms, entertainment halls, bars, coffee shops, beauty rooms, fitness rooms and other facilities. This type of hotel has a large number, a certain level of service, and moderate prices. It is relatively popular internationally and is welcomed by tourists.

Four-star hotel

The appearance of the hotel is unique or has a distinctive local ethnic style. The decoration is luxurious, the atmosphere of the lobby is elegant, the service facilities are complete, the environment is elegant, and high-quality services are provided. Visitors can get higher-level material and spiritual enjoyment after entering the store, mainly satisfying the high consumption of tourists with higher economic status.

Five-star hotel

The hotel building equipment is very luxurious, the lobby has a luxurious atmosphere, the environment is beautiful, and the facilities are more complete. The bathroom has luxurious equipment such as shower, steam bath, and automatic massage bath. There are also modern equipment such as computers, coolers and other high-end facilities.

>Article 1: To meet the needs of the development of China's tourism and hotel industries, improve the design, construction, management and service levels of foreign-related tourism hotels, protect the interests of hotel operators and tourism consumers, and make them both have Chinese characteristics and are in line with international standards Standards, these regulations are specially formulated.

Article 2 The star rating of foreign-related tourist hotels nationwide is based on the national standard "Classification and Rating of Star Ratings of Foreign-related Tourist Hotels" (GB/T14308-19972002).

Article 3: The level of hotel star rating mainly reflects the needs of different levels of customers, and marks the relationship between hotel design, construction, decoration, facilities and equipment, service items, service levels and the needs of different levels of consumers. Consistency and satisfaction of all hotel guests and their recognition by consumers.

II. Scope and Period of Star Rating

Article 4: All foreign-related tourism hotels that have been officially opened in the territory of the People’s Republic of China for more than one year can apply to participate. Star rating. Those who meet the corresponding star standards can enjoy the right to use the star and its logo for five years. After the five-year period expires, the hotel must reapply for the corresponding star rating.

Article 5: Hotels that have been officially opened for less than one year can apply for preliminary star rating. Those who meet the corresponding star standards can enjoy the right to use the reserve star and its logo for one year.

3. Organization and authority of star rating

Article 6 The highest decision-making authority for star rating of foreign-related tourism hotels nationwide is the National Tourism Administration. Its responsibility is to guide and supervise the work of hotel star rating agencies at all levels.

Article 7 The National Tourism Administration has established a hotel star rating agency, which is responsible for leading the national tourism-related hotel star rating work, guiding and supervising the work of hotel star rating agencies in provinces, autonomous regions, and municipalities directly under the Central Government, and taking specific responsibilities Evaluate four-star and five-star hotels across the country. In the preliminary evaluation, final evaluation and review of five-star hotels across the country (including preliminary five-star hotels, the same below), the hotel retains the right of veto on hotels rated below four stars by star rating agencies at all levels.

Article 8 The tourism bureaus of provinces, autonomous regions, and municipalities directly under the Central Government shall establish hotel star rating agencies. Under the leadership of the National Tourism Administration, they shall be responsible for the star rating of foreign-related tourism hotels in the region, and shall be specifically responsible for rating one-star hotels in the region. Grade, two-star, and three-star hotels. The evaluation results of one- and two-star hotels are reported to the hotel star rating agency of the National Tourism Administration for filing; the evaluation results of three-star hotels are reported to the hotel star rating agency of the National Tourism Administration for confirmation and are responsible for Recommend four- and five-star hotels to the hotel star rating agency of the National Tourism Administration. . Specifically responsible for the evaluation and review of four-star (including preliminary four-star, the same below) hotels in the region, retaining veto power over hotels rated below three-star by local, state, city, and county star rating agencies, and responsible for Recommend five-star hotels to the National Tourism Administration. The approval and star rating report for hotels rated below four stars shall be reported to the hotel star rating agency of the National Tourism Administration for filing within one month.

Article 9 Tourism bureaus of cities under separate planning, sub-provincial cities and prefecture (city) level outstanding tourist cities, under the guidance of the tourism bureaus of provinces, autonomous regions and municipalities directly under the Central Government, are specifically responsible for the three-star ( In the evaluation and review work of hotels (including preparatory three-star hotels, the same below), we retain the right to veto the hotels rated below two stars by county-level star rating agencies, and recommend four-star hotels to the tourism bureaus of the provinces and autonomous regions where they are located. The approval and star rating report of a hotel rated below three stars shall be reported to the National Tourism Administration and the tourism bureau of the province or autonomous region where it is located for filing within one month.

Article 10: Prefecture (city) level tourism bureaus and county-level excellent tourism city tourism bureaus that are not excellent tourism cities, under the guidance of the superior tourism bureau, are specifically responsible for the two-star rating (including preparatory two-star rating) in the region. (the same below) hotels, and recommend three-star hotels to higher-level tourism bureaus. The approval and star rating report of a hotel with two stars or below shall be submitted to the Guoker Tourism Bureau and the tourism bureau of the province or autonomous region where it is located for filing within one month.

IV. Star rating method

Article 11 The hotel star rating shall be assessed using the following documents:

1. "Classification and Rating of Star Ratings for Foreign-Related Tourism Hotels" (GB/T14308-19972002) national standard;

2. "Classification and Rating of Star Ratings of Foreign-Related Tourism Hotels" Scoring Criteria for Facilities, Equipment and Related Services

3. "Classification and Assessment of Star Ratings of Foreign-Related Tourism Hotels" Maintenance and Cleanliness Assessment Standards for Facilities and Equipment

4. "Classification and Rating of Star Ratings of Foreign-related Tourism Hotels" Service Quality Assessment Standards

5. "Classification and Rating of Hotel Stars" Service and Management System

6. "Classification and Rating of Star Ratings for Foreign-Related Tourism Hotels" Guest Opinion Rating Standards Customer Service Quality Perception System

Article 12 If a hotel applying for a star rating fails to meet the requirements of "Classification and Rating of Star-Ratings for Foreign-Related Tourism Hotels" If you fail to meet the requirements of the necessary items in the "Assessment" (GB/T14308-19972002), or if the selected items do not meet the minimum number of items specified in the corresponding star rating, you will not be able to obtain the star rating you applied for.

Article 13 If a hotel applying for a star rating fails to reach the points it deserves or fails to meet the scoring standards for facilities, equipment and related services in the "Classification and Rating of Star Ratings for Foreign-Related Tourism Hotels" "Classification and Rating of Star Ratings of Foreign-Related Tourist Hotels" Assessment Standards for Maintenance and Cleanliness of Facilities and Equipment, "Classification and Rating of Star-Rated Stars of Tourism-Related Foreign-Related Hotels" Service Quality Assessment Standards, "Classification and Rating of Star-Ratings of Tourism-Related Foreign-Related Hotels" Guests The score rate specified in any of the opinion evaluation standard service and management system system and customer service quality perception system cannot obtain the applied star rating.

Article 14 The star rating obtained by a hotel indicates that all buildings, facilities, equipment and services of the hotel are at the same level. If the hotel consists of several buildings with different construction levels or facilities and equipment standards, the hotel star rating agency should rate the star rating according to the actual standards of each building. After rating the star rating, buildings with different star ratings must not continue to use the same star rating. hotel name, otherwise the hotel’s star rating will be invalid.

Article 15 All areas in the hotel building, including the rental business area, should be a whole. During the inspection process of star rating, no property rights, operating rights and management rights of a certain area should be considered. separated and treated differently.

Article 16 After the hotel has rated its star rating, if the building standards, facilities, equipment and service standards change due to renovation, or if it is necessary to close the service facilities and equipment specified in the star rating standards, the hotel will cancel or change the star rating. If certain service items stipulated in the star rating standards cause the hotel to fail to meet the star rating standards, it must report to the original hotel star rating agency for review or re-rating, otherwise the hotel's original star rating will be invalid. It must be approved by the hotel star rating agency, otherwise the hotel star rating will be invalid.

Article 17 After a hotel has been assigned a star rating, if there are changes in building standards, facilities and equipment, or service standards due to renovation, it must apply to the hotel star rating agency for re-rating the star rating. The hotel's original rating Star rating is invalid.

5. Inspection of the Star Rating System

Article 18 The specific work of hotel star rating shall be undertaken by the star rating standard inspectors. The specific management methods shall be in accordance with the "People's Political Consultative Conference of the People's Republic of China" The "Inspector System for Star Rating Standards for Foreign-Related Hotels in China's Tourism Industry" is implemented.

Article 19: Each hotel star rating shall be applied for, evaluated and approved according to the following procedures.

1. Apply. Hotels applying for star rating should submit application materials for hotel star rating to the corresponding star rating agency on the basis of full preparation. Application materials should at least include the following components: hotel star rating report, self-examination and self-evaluation description, and other necessary text and picture materials.

2. assessment. After receiving the application report for hotel star rating, the star rating agency shall appoint a star standard inspector to make the assessment within one month. For hotels that fail to pass the assessment, the star rating agency should strengthen guidance. After receiving the hotel's rectification report and requesting a re-assessment report, an inspector should be assigned to conduct the assessment again within one month.

3. Approval. For hotels that meet the standards after assessment, the star rating agency must promptly give approval and award certificates and logos.

6. Star rating review and processing system

Article 20 For hotels that have already been rated with stars, the star rating agency shall follow the "Classification and Rating of Star Ratings for Foreign-Related Tourism Hotels" 》(GB/T14308-19972002) and "Classification and Rating of Star Ratings of Foreign-Related Tourism Hotels" maintenance and cleanliness assessment standards for facilities and equipment, "Classification and Rating of Star-Ratings of Foreign-Related Tourism Hotels" service quality assessment standards, "Classification and Rating of Star Ratings of Foreign-Related Tourism Hotels" Classification and Rating of Hotel Stars" Guest Opinion Rating Standard Service and Management System and Customer Service Quality Perception System shall be reviewed at least once a year.

Article 21 The review work shall be planned and implemented by the hotel star rating agency of the tourism bureau of the province, autonomous region, or municipality directly under the Central Government. The hotel star rating agency of the National Tourism Administration shall conduct the review in a planned and focused manner. The star rating agency of the National Tourism Administration leads the review of star-rated hotels across the country.

Article 22 The method of review is a combination of regular open inspections and irregular unannounced visits. The review work should be based on the self-inspection and correction report of the internal star standard inspector of the enterprise. The star rating agency shall appoint national or local star standard inspectors to conduct regular open inspections and irregular unannounced visits. If it is found that the inspected hotel fails to meet the requirements in any of the standards, the inspector has the right to recommend that the hotel star rating agency issue a warning notice, notify the hotel of criticism, reduce or cancel the star rating based on the specific circumstances.

Article 23 After the review work is completed, the inspector shall write a review report and notify the top management of the hotel. The review reports of one-star, two-star, and three-star hotels shall be submitted to the star rating agency of the provincial, autonomous region, and municipality tourism bureaus and to the hotel star rating agency of the National Tourism Administration. The inspector should notify the hotel management of the review status and submit a review report to the star rating agency. The star rating agencies at all levels will report the review results in their respective regions step by step on the basis of summary.

Article 24 If a hotel that has obtained a star rating fails to meet the requirements of the above corresponding standards after review, the specific handling methods are as follows:

1. If a hotel cannot meet the requirements of any of the above standards, the foreign tourism hotel star rating agency will issue a warning notice, notify criticism, reduce or cancel the star rating based on the inspection results of the specific situation, and publicize the results within the corresponding scope.

2. In addition to regular reviews of hotel star ratings, inspectors at all levels are appointed by the tourism foreign hotel star rating agency according to the prescribed authority and can conduct unscheduled visits to the hotel at any time. If it is found that the hotel fails to meet the requirements in any standard, the inspection Members have the right to recommend that the foreign tourism hotel star rating agency issue a warning notice, circulate a criticism, reduce or cancel the star rating based on specific circumstances. If the situation is true and handled appropriately, the foreign tourism hotel star rating agency should adopt the inspector's suggestions.

3. After a hotel receives a warning notice, a notice of criticism, or a notice of lowering or canceling a star rating, it must conscientiously make rectifications and improvements and report the rectifications to the corresponding foreign-related hotel star rating agency within the specified time limit.

4. Any hotel that receives no more than two warning notices (including two) or receives one criticism notice within a year can continue to maintain its original star rating. Hotels that receive more than two or three warning notices or more than once within a year can For hotels that have been criticized, the tourism foreign hotel star rating agency should lower or cancel their star rating and announce it to the public.

5. Any hotel whose star rating has been downgraded or canceled will not be restored to its original star rating within half a year from the date of downgrading or cancellation. After half a year, you can reapply for star rating.

Article 25: The foreign-related tourism hotel star rating agencies at all levels have the following authority to issue warning notices, circulate criticisms, reduce or cancel hotel star ratings for hotels:

1 ． If one-star, two-star, three-star or four-star hotels fail to meet the standard requirements, the hotel star rating agencies at all levels of the provincial, autonomous region and municipal tourism bureaus have the right to issue warning notices in accordance with the hotel star rating responsibilities. , notify the hotel of criticism, reduce or cancel the star rating, and report it to the hotel star rating agency of the National Tourism Administration for record.

2. 4. If a five-star hotel fails to meet the prescribed standards, the hotel star rating agency of the provincial, autonomous region or municipality tourism bureau has the right to issue a warning notice, notify the criticism, and report it to the hotel star rating agency of the National Tourism Administration for record; if it is lowered Or canceling the star rating must be reported to the hotel star rating agency of the National Tourism Administration for approval.

3. The hotel star rating agency of the National Tourism Administration has the right to directly issue warning notices, circulate criticisms, and reduce the price of hotels that fail to meet the standards based on the problems found after notifying the hotel star rating agencies of provinces, autonomous regions, and municipalities directly under the Central Government. Or cancel the star rating.

Article 26 If a major accident occurs in each star-rated hotel and causes adverse effects, the star rating agencies for foreign-related tourism hotels at all levels may directly lower or cancel their star rating within the scope of their responsibilities (the handling authority is the same as above) ).

Article 27 The review work should be combined with the high-quality services of the hotel industry, and the review work should be combined with the hotel industry’s high-quality services, especially the maintenance and repair of facilities and equipment, which both meet the star standards and can provide high-quality services and are unanimously praised by guests. Hotels with high scores for cleanliness, service quality and guest opinions can be candidates for the best hotels in each star rating.

7. Supplementary Provisions

Article 28: Hotel star marks and certificates shall be uniformly produced and issued by the hotel star rating agency of the National Tourism Administration.

Article 29 The hotel star logo must be placed in the most conspicuous position in the hotel lobby and front hall.

Article 30 Since the hotel star rating mark has been registered as a certification trademark with the Trademark Office of the State Administration for Industry and Commerce and enjoys corresponding legal rights, any unit or individual without the hotel star rating of the National Tourism Administration Authorized or approved by the organization and may not be produced or used without authorization.

Article 31 The National Tourism Administration is responsible for the interpretation of these regulations.

Article 32: These regulations will be implemented on *month*, 200*. The "Regulations of the People's Republic of China on the Rating of Foreign-Related Tourism Hotel Stars" issued on May 1, 1998 abolished at the same time.

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3. Star hotel rating Standards

Classification and evaluation of star ratings for foreign-related tourist hotels

(issued by the State Bureau of Technical Supervision on October 16, 1997)

1. Scope

This standard stipulates the principles, methods and requirements for star classification and evaluation of foreign-related tourism hotels.

This standard applies to the star classification and evaluation of foreign-related tourist hotels of various economic nature that have been open for more than one year, including guesthouses, hotels, resorts

villages, etc.

2. Quoted standards

The provisions contained in the following standards constitute provisions of this standard by being quoted in this standard. All versions shown were valid at the time of publication of this standard

. All standards are subject to revision and parties using this standard should explore the possibility of using the latest

version of the following standards.

LB/T001-1995 Public information graphic symbols for tourist hotels

3. Definitions and codes

3.1 Definition

3.1.1 Star rating

Stars are used to indicate the level and category of foreign-related tourism hotels.

3.1.2 tourist hotel

A hotel that can receive tourists, business guests, vacation guests and various conferences.

3.2 Codename

The star rating is represented by a five-pointed star, one five-pointed star represents one star, two five-pointed stars represent two-star, and three five-pointed stars

means three stars, four five-pointed stars means four stars, and five five-pointed stars means five stars.

4. Classification and basis of star rating

4.1 Foreign-related tourism hotels are divided into five star categories, namely one-star, two-star, three-star, four-star, Five stars. The higher the star rating

the higher the grade of the hotel. The markings of this standard shall be implemented in accordance with the relevant marking standards.

4.2 The star rating is based on the hotel’s construction, decoration, facilities and equipment, management and service level. The specific assessment method

is based on the facilities and equipment assessment issued by the National Tourism Administration. Five standards including standards, facilities and equipment maintenance assessment standards, cleanliness assessment standards, service quality assessment standards, and guest opinion assessment standards are implemented.

5. Safety, health, environment and construction requirements

5 Safety, health, environment and construction requirements

Buildings and ancillary facilities of foreign-related tourist hotels And operation management should comply with the current national regulations and standards on fire protection, safety, sanitation and environmental protection.

6. Star rating conditions

6.1 One-star rating

6.1.1 The layout of the hotel is basically reasonable and convenient for guests to carry out normal activities in the hotel.

6.1.2 The graphics of public accommodation in the hotel comply with LB/T001.

6.1.3 According to the local climate, there are heating and cooling equipment, and each area is well ventilated.

6.1.4 Front Office

a. There is a front office and a main service desk;

b. The main service desk has Chinese and English signs and is open 18 hours a day Personnel are on duty to provide reception, inquiry and checkout services;

c. Provide message services;

d. Provide foreign currency exchange services regularly;

e. The main service desk provides hotel service promotional materials, hotel price lists, city traffic maps, and various transportation timetables

;

f. There is a valuables storage service;

g. There are luggage trolleys for guests to use, and luggage services are provided when necessary. There is a small luggage storage service;

h. There is a duty manager who can receive guests 16 hours a day;

i. There is a resting place for guests;

j. Can speak English Provide services. Various instructions and service texts must be expressed in both Chinese and English at least.

6.1.5 Guest Rooms

a. There are at least 29 rooms (sets) available for rent;

b. Well-decorated, with cushioned beds, Tables, chairs, bedside tables and other supporting furniture;

c. At least 75% of the guest rooms have bathrooms equipped with toilet bowls, basins, showers or bathtubs, and shower curtains. In the guest rooms

There are separated male and female toilets on floors without toilets. The hotel has separate male and female bathrooms for guests.

There are private bathrooms with shower curtains. Take effective anti-slip measures.

Cold water is supplied 24 hours and hot water is supplied 16 hours;

d. There are blackout curtains;

e. The guest rooms are equipped with hotel service guide, price list, and accommodation regulations;

f. Guest rooms and bathrooms are fully tidied once a day, and bed sheets and pillowcases are changed every other day;

g. Hot and cold drinking water is provided at 16 hours.

6.1.6 Restaurant

a. The total number of seats is suitable for the guest reception capacity;

b. There is a Chinese restaurant;

c. Restaurant supervisors and foremen can serve in English.

6.1.7 Kitchen

a. The location is reasonable;

b. The wall tiles should be no lower than 2m, and the floor should be covered with non-slip materials;

c. The cold dish room and pastry room are independently separated and have sufficient air-conditioning equipment. There are air disinfection facilities in the cold vegetable room;

d. The rough processing room is isolated from the operation room, and the temperature in the operation room is suitable;

e. There is sufficient cold storage;

f. The location of the dishwashing room is reasonable;

g. There are special facilities for placing temporary garbage and keeping them closed;

h. There is sound insulation between the kitchen and the dining room. Spring doors with separate entrances and exits for heat insulation and odor insulation;

i. Take effective measures to disinfect mosquitoes, flies, cockroaches and other pests.

6.1.8 Public *** area

a. There are public telephones that can make direct international and domestic calls, and are equipped with local telephone directories;

b. There are separate public bathrooms for men and women;

c. There are emergency lighting.

6.2 Two-star rating

6.2.1 The layout of the hotel is basically reasonable and convenient for guests to carry out normal activities in the hotel.

6.2.2 The graphics of public accommodation in the hotel comply with LB/T001.

6.2.3 According to the local climate, there are heating and cooling equipment, and each area is well ventilated. 6.2.4 Front Office

a. There is a front office and main service desk that are suitable for the scale and star rating of the hotel;

b. The main service desk has Chinese and English signs and is available 24 hours a day There are staff on duty to provide reception, inquiry and checkout services;

c. Provide message services;

d. Provide foreign currency exchange services regularly;

e. The main service desk provides promotional materials for hotel services, hotel price lists, city transportation maps, introductions to the city's tourist attractions, various transportation timetables, and newspapers and periodicals suitable for guests;< /p>

f. Can accept domestic room and restaurant reservations;

g. There is a safe for valuables that guests can open by themselves;

h. There is a safe for guests to use Luggage trolleys and luggage service if necessary. There is a small luggage storage service;

i. There is a duty manager who can receive guests 16 hours a day;

j. There is a resting place for guests;

k. Ability to speak English Provide services. Various instructions and services should be expressed in at least Chinese and English simultaneously;

l. The switchboard operator can provide telephone services to guests in English.

6.2.5 Guest Rooms

a. There are at least 29 rooms (sets) available for rent;

b. Well-decorated, with cushioned beds, Tables, chairs, bedside tables and other supporting furniture, with sufficient lighting;

c. There is a bathroom equipped with a toilet bowl, basin, dressing mirror, shower or bathtub, and a shower curtain. Take effective

anti-slip measures. Cold water is supplied 24 hours a day, and hot water is supplied 18 hours a day;

d. There is a telephone, and domestic and international long-distance calls can be made through the switchboard. There are instructions for use next to the telephone;

e. There is a color TV;

f. There are anti-noise and sound insulation measures;

g. There are blackout curtains ;

h. There are stationery items suitable for the hotel's star rating. There are hotel service guides, price lists, accommodation regulations, city traffic maps and tourist attraction introductions;

i. Guest rooms and bathrooms are fully tidied once a day, and bed sheets and bed sheets are changed daily. Pillowcase; j.Hot and cold drinking water is provided 24h.

k. Provide general laundry services;

l. Provide meal delivery services upon guest request.

6.2.6 Restaurants and Bars

a. The total number of seats is compatible with the guest room reception capacity;

b. There is a Chinese restaurant that can provide Chinese food. Guests must order no earlier than 20:00 after dinner;

c. There is a coffee shop (simple Western restaurant) that can provide Western breakfast. The opening hours of the coffee shop (or a restaurant) should not be less than

less than 12 hours and have clear opening hours;

d. Have facilities that can provide bar service;

e. Restaurant supervisors and foremen can serve in English.

6.1.7 Kitchen

a. The location is reasonable;

b. The walls are covered with ceramic tiles, the floor is covered with anti-slip materials, and there is a suspended ceiling;

b. p>

c. The cold dish room and pastry room are independently separated and have sufficient air-conditioning equipment. There are air disinfection facilities in the cold dish room;

d. The rough processing room is isolated from the operation room, the temperature in the operation room is suitable, and the air-conditioning supply should be more sufficient than in the guest room;

e. Yes. Sufficient cold storage;

f. The dishwashing room is reasonably located;

g. There are special facilities for placing temporary garbage and keeping them closed;

h. Kitchen Between the restaurant and the restaurant, there is a spring door that separates entrance and exit for sound insulation, heat insulation and odor insulation;

i. Take effective measures to disinfect mosquitoes, flies, cockroaches and other pests.

6.2.8 Public *** area

a. Provide return line or parking lot;

b. Buildings with 4 floors (inclusive) or above have Guest elevator;

c. There are public telephones and local telephone directories;

d. There are public toilets for men and women respectively;

e. There is a shopping mall that sells daily necessities for travel;

f. It sells stamps and sends letters;

g. There are emergency lighting.

6.3 Three-star rating

6.3.1 The hotel has a reasonable layout and a certain appearance.

6.3.2 The graphics of public accommodation in the hotel comply with LB/T001.

6.3.3 There are air-conditioning facilities and all areas are well ventilated.

6.3.4 Have a computer management system that is compatible with the hotel’s star rating.

6.3.5 Front Office

a. Have a front office suitable for the reception capacity. The interior decoration is beautiful and unique. There is a main service desk that is suitable for the scale and star rating of the hotel;

b. The main service desk has Chinese and English signs, and is divided into sections for reception, inquiry, and checkout, and is available 24 hours a day. Staff are on duty;

c. Provide message service;

d. Provide one-time general bill checkout service (except merchandise);

e. Provide Credit card services;

f. Foreign currency exchange services are provided at 12h;

g. The main service desk provides hotel service project promotional materials, hotel price lists, Chinese and English city transportation maps, and national tourism

Transportation map, introduction to tourist attractions in this city and the country, timetables of various means of transportation, newspapers and magazines suitable for hotel guests

;

h. There is a complete reservation system that accepts domestic and international room and domestic restaurant reservations;

i. There are valuables and safes that are opened by the hotel and guests at the same time. The location of the safe is safe and concealed, and can protect the privacy of

guests;

j. Set up a doorman to greet guests 16 hours a day;

k. Set up full-time The bellman has a dedicated luggage cart and provides luggage service to guests 18 hours a day. There is a small luggage storage area;

l. There is a duty manager to receive guests 24 hours a day;

m. There is a lobby manager to serve in the front office 18 hours a day;

n. Set up guest resting places in non-business areas;

o. Provide in-store tracking services;

p. Provide valet booking and taxi arrangement services;

< p>q. There are access ramps for disabled people in the foyer and main public areas, equipped with wheelchairs. There are toilets or toilet seats for disabled people, and

special services can be provided for disabled people;

r. Services can be provided in English. Various instructions and services should be expressed in at least Chinese and English simultaneously;

s. The switchboard operator can provide telephone services to guests in at least 2 foreign languages ??(English is a required language).

6.3.6 Guest Rooms

a. There are at least 40 rooms (sets) available for rent;

b. The rooms are spacious;

c. Well-decorated and beautiful, with upholstered beds, dressing tables or desks, wardrobes and clothes racks, seats or simple sofas, bedside tables, bedside lamps, luggage racks and other supporting furniture . The interior is fully carpeted or has wooden floors. Zone lighting is used indoors and the object illumination is good;

d. There is a bathroom equipped with a toilet bowl, a dressing table (equipped with a basin and a dressing mirror), a bathtub and a Shower head (

If there is a separate shower room, it does not need a shower head), equipped with shower curtain and clothesline. Take effective anti-slip measures.

The bathroom is decorated with higher-grade building materials for floors and walls, with soft tones and good illumination. Have

a good exhaust system or exhauster and a 110/220V power socket. Hot and cold water is available 24 hours a day;

e. Direct domestic and international long-distance calls are available. There are instructions for use and a local telephone directory next to the telephone;

f. There is a color TV, audio equipment, and a closed-circuit television studio system. There are no less than 16 broadcast channels, including satellite TV programs or self-produced programs, with channel instructions and program lists. Content played should comply with Chinese

government regulations. There are at least 2 channels of self-operated programs, which are broadcast no less than twice a day, and the broadcast end time in the evening is no earlier than 0:00;

g. Equipped with effective anti-noise and Sound insulation measures;

h. There are blackout curtains;

i. There are single rooms;

j. There are suites;

k. There are rooms for the disabled, and the equipment in the room can meet the general requirements for the daily life of the disabled;

l. There are stationery items that are suitable for the hotel's star rating. There are hotel service guides, price lists, accommodation regulations, introduction to the city's tourist attractions, the city's tourist transportation map, and newspapers and periodicals corresponding to hotel guests;

m. guest rooms and bathrooms Comprehensive tidying up once a day, bed sheets and pillowcases changed daily, guest supplies and consumables fully replenished;

n. Provide turndown service, place good night cards;

o.24h Provide hot and cold drinking water and ice, and provide free tea or coffee;

p. There should generally be a mini bar (including a small ice box) in the room, provide appropriate amounts of drinks, and place liquor at appropriate locations

Sex wine, drinking utensils and wine lists are provided;

q. When guests meet in the room, extra chairs and tea services can be provided upon request;

r. Provided Wake-up service;

s. Provide message service;

t. Provide clothing dry cleaning, wet cleaning and ironing services;

u. Have meal delivery menu and beverage menu, Chinese and Western breakfast or light meal delivery service is provided at 18h, and there is a delivery sign that can be hung outside the door;

v. Shoe shine service is provided.

6.3.7 Restaurants and Bars

a. The total number of seats is compatible with the guest room reception capacity;

b. There is a Chinese restaurant. After dinner, guests can order no earlier than 21:00;

c. There is a coffee shop (simple Western restaurant) that can provide buffet breakfast and Western-style dinner. The coffee shop (or a restaurant) shall be open for no less than 16 hours and have clear business hours;

d. Have an appropriate number of private banquet rooms or small banquet halls. Can provide Chinese and Western banquet services;

e. Have an independent closed bar;

f. The supervisors, foremen and waiters of the restaurant and bar can provide services in fluent English.

6.3.8 Kitchen

a. The location is reasonable;

b. The walls are covered with ceramic tiles, the floor is covered with anti-slip materials, and there is a suspended ceiling;

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c. The cold dish room and pastry room are independently separated and have sufficient air-conditioning equipment.

There are air disinfection facilities in the cold dish room;

d. The rough processing room is isolated from the operation room, the temperature in the operation room is suitable, and the air-conditioning supply should be more sufficient than in the guest room;

e. Yes. Sufficient cold storage;

f. The dishwashing room is reasonably located;

g. There are special facilities for placing temporary garbage and keeping them closed;

h. Kitchen Between the restaurant and the restaurant, there is a spring door that separates entrance and exit for sound insulation, heat insulation and odor insulation;

i. Take effective measures to disinfect mosquitoes, flies, cockroaches and other pests.

6.3.9 Public *** area

a. Provide return line or parking lot;

b. Buildings with 3 floors (inclusive) or above have Sufficient passenger elevators;

c. There are public telephones and local telephone directories;

d. There are public toilets for men and women;

< p>e. There are small shopping malls selling daily travel necessities, tourist souvenirs, handicrafts and other commodities;

f. Selling stamps, sending letters, handling telegrams, faxes, photocopies, international long-distance calls, and domestic luggage Checking,

film development, etc.;

g. Providing guests with medical convenience when necessary;

h. There are dedicated emergency power lines and emergency lighting.

6.3.10 Select items (***79 items, at least 11 items)

6.3.10.1