What are the rules and regulations for five-star hotel rooms?

I. Global Development Forum

1. Work clothes, cloth shoes and tie should be worn during working hours. You are not allowed to buy casual clothes from the work clothes cover, and the office will inform them to change clothes uniformly when the season changes.

2. You must keep your clothes clean and tidy, and your appearance is generous. Don't leave long nails, dye your nails, and dye your hair. Keep elegant and light makeup. Don't wear heavy makeup. Your hair is clean and tidy, but don't cover your eyes behind your shoulders. Don't leave long hair. Accessories are limited to watches.

3. behave in a dignified manner. You should stand up and say hello when you meet guests and leaders. Under no circumstances should you play with guests. You shouldn't manicure, pick your teeth, scratch your nose, stretch or yawn in front of guests.

4, according to the requirements of civilized service standards, and can correctly use civilized language.

Second, the labor discipline

1, conscientiously do ten noes (don't be late, don't leave early, don't be absent from work; Don't leave without leave, don't chat on the floor; Don't read newspapers at work; Do not engage in private affairs; Will not be a guest; Don't call; Don't chat with guests in the guest room; Don't tamper with the guest's belongings; Do not watch TV, wash clothes, take a bath or rest in the guest room without permission; Do not open a room without permission to stay with relatives and friends), strictly follow the operating procedures, perform job responsibilities and handover procedures to prevent mistakes. If it happens, it must be reported to the head of the department in time to make up for it.

2. The workbench must be kept clean and orderly, and personal items, snacks and items unrelated to work shall not be placed in the service desk and drawers.

The key must be carried with you, and it is forbidden to give it to the guests. When the personnel on duty leave temporarily, they must be handed over to the deputy shift, and they are not allowed to leave them at the service desk at will.

The waiter has no right to tell or hint whether there is a vacancy on this floor, nor can he open a room to receive guests without authorization.

5. When you meet the criticism of guests or leaders, no matter right or wrong, you should treat it calmly and explain it patiently. Do not quarrel with leaders or guests, and do not emphasize personal reasons.

6. Don't take advantage of your work to seek personal gain, please don't curry favor with guests, and don't do private affairs. Guests who offer souvenirs should politely decline and report to the department head in time for handling. Tips are not allowed. If a guest insists, no matter how much, pay in full, and don't keep it for yourself.

7, much ado about nothing, sow discord, damage the unity of workers, affect life reference: www.93ye.com.