Interpersonal communication case sharing

What the two sides show in the communication process is an interaction, and they are responsible for the meaning generated at that time and after communication. Before communication, we can't predict the result of communication and interaction. Interpersonal communication has psychological, social and decision-making functions, which is closely related to our living standards. Psychologically, people communicate to meet social needs and maintain self-awareness; People also develop and maintain relationships through communication; In decision-making, people share information and influence others through communication.

Sharing interpersonal cases 1 Respect privacy.

Mr. Zhang is an individual taxi driver in Beijing. In the upsurge of learning English after Beijing's successful Olympic bid, Mr. Zhang taught himself English and became a model for the company to learn English. Mr. Zhang is proud of this.

One day, a foreign guest came to Mr. Zhang's car. Teacher Zhang felt that it was just the opportunity to exercise himself, so he took the initiative to say hello to him. The other party is obviously happy to find that taxi drivers in Beijing can speak fluent English. Soon, the two chatted.

During the conversation, Mr. Zhang began to make friends with each other like acquaintances. "How old are you this year?" The other party didn't answer directly, just said, "Guess." Mr. Zhang turned to ask, "Do you have a home? Do you have any kids？ Is it a son or a daughter? " The foreign guests began to get impatient and said "Beijing is much more beautiful than I expected" to the roadside buildings, which changed the subject. Later on the road, the foreign guest kept silent until he got off at the destination. Mr. Zhang is puzzled. Is my English too poor for him to understand?

Analysis: Actually, Mr. Zhang broke up with this foreign friend not because of his poor English, but mainly because the questions he asked in the conversation were purely personal and should not be asked like this.

The so-called personal privacy refers to personal things that a person does not want to be known by others out of personal dignity or other considerations. In international communication, people generally pay attention to respecting personal privacy, and regard it as one of the important signs to measure whether a person is educated and respects others.

China people are used to treating some issues regarded as private by foreigners as ordinary family matters, and they often use this as a topic to narrow the distance. In international communication, in order to be in line with international standards, we should understand those issues that belong to personal privacy. Generally speaking, in the international community, the following eight aspects are regarded as personal privacy:

First, it is private revenue and expenditure. People think that a person's income reflects his ability and status, which is related to his own face, so he is very taboo to be inquired about by others. If a person snoops on other people's income, he may be showing off. In addition, when talking with foreigners, you should not mention personal expenses, such as taxes, bank deposits and other income-related issues.

Second, it is age. Foreigners, both men and women, want to be young forever and never say old. Foreign women, in particular, is most afraid that others will know her actual age.

Third, it is love marriage. If you ask the opposite sex about marriage and love, you will inevitably be considered to have ulterior motives.

Fourth, it is good health. People abroad are very disgusted that others pay too much attention to their health.

Fifth, it is the home address. Foreigners regard their private houses as their private life territory and don't like others' interference. Generally, outsiders are not invited to their homes unless they are close friends.

Sixth, it is personal experience. For example, where I worked and so on.

Seventh, faith in political views. In communication, remember not to take religious beliefs and political views as talking materials.

Eighth, what are you busy with? Foreigners don't like being asked what they are up to recently.

The above eight points should be avoided in foreign exchanges, which is a sign of respecting the privacy of others.

Interpersonal communication case sharing 2 exchange business cards

In April, 2000, Xincheng held the Spring Commodity Fair, with many manufacturers and entrepreneurs. General Manager Xu of Huaxin Company heard that Chairman Cui of Hengcheng Group is also here, and he would like to take this opportunity to get to know this unknown and well-known business celebrity. They finally met at the luncheon, and Mr. Xu stepped forward politely. "Hello, Chairman Cui, I am the general manager of Huaxin Company. My name is Xu Gang and this is my business card. " After that, he took out his business card from his briefcase and handed it to the other party. Chairman Cui is obviously still immersed in the conversation with others before. He conveniently took Xu Gang's business card, "Hello", read it hastily, and put it aside on the table. Xu waited for a while, but didn't see Cui Dong exchange business cards, so he walked away disappointed.

Chairman Cui is too absent-minded about the business card. He didn't realize that his behavior was rude to others, which made him lose the opportunity to meet more friends and many potential business opportunities.

Analysis: In modern society, exchanging business cards is an important communication channel, which can show respect for each other and enhance mutual understanding, and should be paid attention to at all times. People who take part in the work generally have their own business cards and put them in appropriate places for easy access at any time. In foreign affairs, it is generally not appropriate to ask people for business cards. When handing a business card, smile, hold it with your right hand or both hands, pay attention to make the front of the business card face the other side, and hand it to chest height without delay. At the same time, you can say "please take care of me" and "contact me often in the future" We should respect others when accepting their business cards. If the other person is standing, the person who receives the business card should also get up, solemnly accept the other person's business card with both hands or right hand, and thank him. Then, to browse each other's business cards, sometimes you need to read them in a low voice. Finally, business cards should be carefully stored in the business card holder or coat pocket. It is very impolite to take a business card with your left hand, or to leave it casually without looking at it, and to take someone else's business card without exchanging yours. When you don't have a business card, you can politely say "Sorry, my business card has just been used up" or "Sorry, I don't have a business card today" and so on. Standardized business card exchange is the beginning of good communication.

Interpersonal communication case sharing 3 banquets

Miss Li is the newly hired public relations manager of VIA Company. Her first task after taking office was to entertain the Russian guests of the company. Although Miss Li has never taken over such affairs, she has carefully inspected the customs and habits of visitors, first learned about Russian dietary taboos and preferences, and finally decided to hold a banquet in the last local Lixin hotel. She chose local famous dishes and decorated them with Russian vodka, which was praised by guests and bosses.

Analysis: The first thing to do for a banquet is to determine the menu. According to our general thinking, we may think of what guests like to eat first, but what is more important is what guests don't eat. Only by knowing the dietary taboos of the guests in advance can we avoid committing taboos and leave a bad impression on the guests. Many people have personal dietary taboos, such as some people don't eat fish, some people don't eat eggs, some people can't eat spicy food, and so on; Different nationalities may have their own taboos. For example, Americans don't eat mutton and garlic, French don't eat scaly fish, and Japanese don't eat preserved eggs. In addition, there are strict religious taboos, such as Muslims' taboos on pork and alcohol, Hindus' taboos on beef, Jews' taboos on animal tendons and so-called "grotesque animals". In short, when customizing the menu, we should comprehensively consider the above taboos and not neglect them.

After considering the dietary taboos of guests, dishes with national characteristics and local flavor can be added to the menu. When entertaining foreign guests, China's China specialties such as spring rolls, Yuanxiao and jiaozi have always been very popular with guests. At the same time, the dishes in all parts of our country have unique flavors, each with its own merits. For example, Shanghai's "Little Shaoxing Sanhuang Chicken", Tianjin's "Goubuli Steamed Bun" and Xi 'an's "Jia San Guan Tang Bao" can all be used to entertain guests. Now every place has developed its own food culture, and there are many interesting allusions hidden behind many dishes. If the host introduces these backgrounds to the guests, it can enhance their understanding of the local culture and is also a useful exchange.

At the dinner table, especially when entertaining guests, we should also keep in mind a principle: "Food is not advised, wine is not toasted." The people of China have always had a tradition of hospitality. When they treat people to dinner, they like to pick up dishes for others, pile them into hills in the guests' bowls, and let the guests drink more. The more they drink, the deeper their feelings, which often makes them embarrassed. With the development of the times, people advocate a more civilized and healthy diet. Remembering the above principles can not only show the hospitality of the host, but also relax the guests. Why not?