Traditional Culture Encyclopedia - Hotel franchise - What is the front hall of the hotel?
What is the front hall of the hotel?
1. Restaurant Department: tour guide, Chinese food waiter, western food waiter, food delivery waiter, wine waiter, etc.
2. Housekeeping Department: front desk attendant, concierge, lobby bar attendant, service center attendant, etc.
3. Finance Department: cashier, keeper, etc.
4. Housekeeping department: front desk foreman, concierge, lobby bar, service center and floor.
Some of them are described below:
(1) front desk attendant
It is a very important position in the hotel, in charge of housekeeping department and front office department. Responsible for completing all the business indicators issued by the hotel, ensuring high average house price and high occupancy rate/organizing departmental training and assessment/improving room quality, improving guest satisfaction/formulating stage budget indicators, and completing hotel assessment.
(2) cashier
Cashier (English name: Cashier) refers to employees in supermarkets, shopping malls, hotels, hotels and other business places who settle accounts for customers. Cashier post requirements: honest, responsible and skilled in using office software and cashier-related equipment; Strong learning and communication skills; And use the cash register to assist the work.
(3) Chinese food waiter
Arrange the dining room and dining table according to the specifications and standards, make good preparations before meals, and ensure that the tableware and glassware used are clean, sanitary, bright and seamless, and the tablecloth and napkin are clean, crisp, undamaged and stain-free.
(4) Concierge Department
See the guests off in the lobby or airport or station, and be responsible for the luggage transportation and safety of the guests; (from the car to the hotel, from the lobby to the room), store luggage for guests, store and rent umbrellas.
(5) drinkers
Responsible for the daily storage of drinks, tea and cigarettes, regularly check the shelf life of drinks and beverages, and inform the foreman in time when the drugs are about to expire, so as to deal with them in time.
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