Which is better, the guest service manager or the guest relationship manager?

Hello, Customer Relationship Manager. According to the relevant information query:

1. The hotel guest service manager needs to be familiar with the daily workflow and management norms of the hotel, have rich experience in marketing, operation management and service management, have independent thinking ability, be good at communication, and have certain overall planning and data analysis ability. The main workplace is the hotel lobby, which is responsible for supervising, guiding and promoting the implementation of landmark services. There are many trivial matters, and the treatment is lower than that of the guest relationship manager.

The main responsibility of the guest relations manager is to greet VIPs on behalf of the hotel, handle major events, and record matters related to special VIPs and guests worthy of attention. Handle questions and other inquiries about guest checkout. Welcome and lead the distinguished guests to their rooms, with high salary and flexible work.