Traditional Culture Encyclopedia - Hotel franchise - Model essay on manager's work plan
Model essay on manager's work plan
Our work has entered a new stage, and time is passing and never stops. Write a plan and prepare for the next study! The following is a sample of the manager's work plan that I have carefully arranged for you, hoping to help you.
The manager's work plan 1 20__ year has ended. Looking back on the work in the past 20 years, there are fruitful joys, hardships of working late at night with colleagues, and melancholy of encountering difficulties and setbacks. This year, under the care and guidance of the company leaders and the director of the product design center, and with the enthusiastic help of all my colleagues, my project team successfully completed this year's work tasks, and its perspective and vision have been improved to a certain extent. My work summary and plan this year are as follows:
First, we will report the completion of this year's work as follows
1. With the assistance and help of colleagues, our department participated in and successfully completed the sample development of Expo 20__ autumn and winter and Expo 20__ spring and summer, as well as the on-site product maintenance and explanation of the Expo.
2. In May 2000, we conducted market research in some developed cities in the southwest of China (Chongqing, Chengdu, Guanghan, Ziyang, etc.). ), and have a certain understanding of the popularity and market consumption of some men's wear in the domestic market at present!
3. Organized by the company, the Hong Kong market survey in September 2000 made us understand the domestic market, and at the same time saw the gap between our domestic market and the international market, which made us look further in our future work, thus making the next product development direction more focused on taste and fashion.
4. In the development of autumn and winter in 20 _ _ _, the main line of our department's product development has returned to the previous three series, namely exquisite business (long-term sales), simple office (best-selling models), fashion business (trendy products) and so on, which makes our product positioning closer to the market.
1. During the ordering meeting, some customers reported that our products arrived late, which affected their sales. After hearing these things, we tried our best to communicate with the production department and tried to hand over the information to the production department after the order meeting, so that they could place an order for delivery as soon as possible.
2. During the proofing process of our company's board room, I found that many accessories were not my ideal products because of the imperfect supporting facilities, so I communicated with the accessories developer and went to the accessories factory to make some progress in the follow-up accessories.
Second, we will make an arrangement for about 20 years.
1, cooperate with all departments, and strive to do a good job in the sample development of the March 12 autumn and winter order fair and the September 20__ spring and summer order fair!
2. On the basis of the original samples, we will make the product development more commercialized and fashionable, in line with the market demand and the theme of quarterly development.
3, casual pants, jeans, trousers on the basis of the original plate, we will work harder, and strive to make it more fit and comfortable.
Looking forward to next year, we are full of confidence. Even if the road is bumpy and thorny, as long as we work together with our colleagues, we can do better and men's wear will have a better tomorrow!
The second template of the manager's work plan 1. Understand the company's annual market development plan
To understand the company's annual market development plan, we should mainly understand the following aspects: increasing the number of stores; How much is the area of a single store expanded; A plan to increase the growth rate of single stores; Discount promotion, gift giving, VIP customer management plan; Regional positioning plan; Price adjustment scheme; Advertising and media promotion plan; Last year's quarterly data, etc.
Second, understand the designer's overall design plan for the new season products.
Fashion designers enter the new season of product design, can exhibitors make money by opening Taobao stores? What we have to do is not to wait, but to know the ideas and progress of fashion designers in time, and at the same time start the planning case of terminal display in the new season.
Third, understand the new product listing plan and integrate the color system.
In the process of exhibition planning, there is a very important procedure, that is, color integration of hundreds of fabrics. Fashion designers don't shop online when designing clothes. Do they already have a color scheme? Yes, fashion designers must have a color scheme when designing clothes, but there is only one. As an exhibitor, it is far from enough to have only one matching scheme, because the matching scheme of fashion designers may not be able to cope with the actual situation of all shops, nor may it be recognized by the market. At this time, the first reaction is to promote sales by changing the display, which is also the time when the second and third plans prepared by exhibitors show their talents.
Fourth, understand the number of ready-made clothes in stock in the current season and the schedule of reduction and reduction.
There are two kinds of ready-made clothing inventory, one is the best-selling inventory with good sales volume, and the other is the unsalable inventory with poor sales volume. Don't worry about the best-selling inventory, the key lies in the unsalable inventory. How to combine these poorly-sold styles with the new season's goods to promote the sales of unsalable inventory is something that exhibition designers must consider. Exhibitors have the responsibility to reduce the clothing inventory for the company through their own secondary display collocation and combination design. For example, increase the matching of tops and accessories, how dnf opens stores, and increase the matching of pants and the role of accessories.
Five, understand the inventory of fabrics and reduction progress.
Enterprises may buy a large number of fabrics that were very popular in that year, which is likely to lead to a surplus of fabrics next year, and enterprises will continue to design and produce the remaining fabrics into best-selling styles. What exhibitors need to do at this time is to master the number of these surplus fabrics, judge the production situation of this garment through the number of surplus fabrics, and make corresponding exhibition plans. In addition, some surplus fabrics that were difficult to sell before also need exhibitors' attention, and enterprises may redesign them into new styles, re-process and dye them or use them as accessories for clothing. In short, exhibitors should know their trends, because one day, they will become finished products and an indispensable part of this season's clothing series, and planning their display methods in advance will determine whether these stocks can be perfectly integrated with the new season's clothing series.
In the blink of an eye, 20__ years have passed. I also worked in a pharmacy for more than three years. 20__ years ago, although I also worked as a store manager, I had a lot of step-by-step work. In 20 years, I opened two new stores. To tell the truth, one succeeded and the other failed. Aside from objective factors, there are also many immature factors.
From the renovation of the store to the completion of the renovation, it is a day to do community activities. I always feel that I am just doing community work, taking blood pressure and blood sugar, and getting a membership card. Simple work, but later I suffered a lot in this respect.
1. Choice of community activities.
Choosing a place is a very skilled job. At first, club activities were like going to work, from 8 am to 12 am and from 2 pm to 6 pm. There is a big problem: we go out before 8 o'clock at work, and we have packed our things when we get home from work. Time overlaps, and the community effect is extremely poor. Later, when I opened the store for the second time, I would take 2 ~ 3 people with me at each community activity point. First, I would go to see the residents in this community: young people, old people, family homes in institutions ... Different people in different communities have different schedules. Adjust the working time according to different cell types. And while doing community activities, we will distribute leaflets 1 ~ 2 days in advance, telling the residents in the community that we will do community activities at a certain time and measure blood pressure and blood sugar for free. It also avoids doing nothing on the first day in a new place.
2. Key points for measuring blood pressure and blood sugar.
The emphasis here is not on measurement skills, but on the purpose of measurement: not to tell customers whether their blood pressure or blood sugar is normal, but to count the information and medication habits of customers around them. This is a great fortune. If this information is not counted in the end, the manpower and material resources of this club activity will be wasted!
3. The development of membership card.
How much the membership card develops is directly related to your later sales performance. This job has many advantages: it not only trains the courage of new employees, but also trains their sales skills. A card can sell for 5 yuan, so what is the big problem in sales? When you apply for a new membership card, you must pay attention to the registered member's name, phone number (preferably mobile phone number), address (specific building or community), age and medication habits (as important as phone number).
Community activities have been completed, and the opening of the new store is basically half successful. 20__ years have passed. If I don't open a new store in 20__ years, my focus is not only to complete the daily management work, sales tasks and other company indicators, but also to lay a good foundation. Although many of them are their daily work, they are not detailed enough and mainly focus on the following aspects:
1. Increase the customer unit price through the shopping basket.
Every time we go to the supermarket, everyone will see shopping carts, shopping baskets and push shopping carts. You will buy a lot of things unconsciously, but only by holding them with your hands, you will find that what you buy is very limited. Therefore, I ask my employees to make sure to buy first.
The shopping basket must be clean and tidy. During the promotion period, customers must have a shopping basket to facilitate the purchase of medicines. During the non-promotion period, when customers buy more than two items, they must take the initiative to hand over the shopping basket. This is a job that must be adhered to for a long time.
2. Commodity category management.
The demand plan of each pharmacy is generally formulated by the manager himself. For example, I sometimes consider the expiration date of drugs and decide whether to ask for goods unilaterally. As everyone knows, out-of-stock will not only affect the potential sales, but also cause the unsalable and expired existing goods, thus affecting customer satisfaction and seriously marketing future sales. Healthy commodity categories are the beginning of wonderful sales.
3. Staff professional knowledge training.
Medicine is our weapon, and our unfamiliarity with weapons directly led to the failure of the war. Only when you are absolutely familiar with the products, can you really combine drugs, and there will be no cases of recommending the wrong drugs or selling the wrong drugs, so as to avoid customer complaints caused by sales to the greatest extent and improve customer satisfaction. Excellent professional knowledge is the beginning of successful sales.
4. Pay attention to customer service.
It has always been emphasized that customers are God, sales are service and so on. But whether we really put the interests of our customers first is only clear to ourselves. Customer is the beginning of everything. No matter how well we do other work, everything is zero without customer consumption. Therefore, we must attach importance to customer service and customer complaints, manage our customers scientifically and effectively, and turn more customers into our customers. Protect all our wonderful beginnings.
In a word, 20__ years have passed, no matter success or failure, 20__ must start all over again. With the rapid development of retail pharmacies today, it is very important to lay a good foundation. With a good foundation, we can go further.
Paragraph 4 of the management work plan 1. Quickly understand our company's corporate culture, product positioning and sales strategy. Being familiar with a company's corporate culture and product positioning is the basic condition for doing a good job.
My previous company was a company with a long history. The company attaches great importance to educating and edifying employees' corporate culture, so that employees can take the company's history and ideas as an integral part of their own behavior and act consciously. However, there is no difference in the culture of each company, only the degree of integration and matching between culture and the company itself. The new company has a new cultural concept. I want to integrate into the culture of the new company as soon as possible and overcome the influence of the old company culture on my sense of identity with the new company.
Through the study, I know that Derrien Company is a company full of new vitality, and is committed to achieving the goal of "let everyone who is eager to own diamonds get diamonds that suit them". The company respects everyone's emotional uniqueness and sexual orientation, just like every side of a diamond has a different luster. Fully embodies the lofty humanistic spirit and humanistic care, so that diamonds are full of temperature and exude charming fragrance.
After nearly 20 years of development, our company has formed an industrial model of design, development, production, packaging and sales through cooperation with top international diamond production institutions, so that consumers can truly enjoy the global diamond resources synchronized with the world.
This gives us sales confidence and strong guarantee. The company integrates resources from a high starting point, and has done a good top-level design and thinking in channel development, product design, price competition, quality assurance, full service, publicity and promotion, which makes our company's sales strategy very clear. Point out very accurate goals for our efforts.
2. Improve your sales ability and skills As a front-line salesperson, sales ability and skills are directly related to the achievement of the company's sales goals. Sales ability is the performance of a terminal sales consultant's comprehensive strength.
In cognition, sales staff should fully understand the essence and characteristics of products and give them beautiful stories, so that customers can gain more spiritual super-added value while buying products and increase their recognition of products.
In terms of emotional experience, salespeople should give products different aesthetic experiences and love their products almost obsessively, so as to convey their feelings to customers, so that customers can be filled with warmth and love when wearing diamonds and increase their loyalty to products.
In terms of behavior expression, salespeople should learn superb product display skills, consider each other's wearing needs and display them reasonably. Sales consultant is the mirror of consumers. Perfect standard display will make customers see the noble image of wearing diamonds, thus promoting purchase and forming a chain purchase effect. Design the way of wearing for consumers, teach maintenance methods, make consumers become mobile propagandists, and make your products talk all the time, thus increasing the popularity of products.
3. Careful observation of consumers' consumption psychology is a dynamic psychological process of consumers before, during and after consumption. It includes not only intuitive judgment and rational balance of products, but also emotional experience of product consultation, fitting and purchase. We must be aware of these tiny details, discover customers' purchase concerns in time, guide customers to accurately express their needs and solve them in time, so that customers can buy with confidence, reduce the comparison between customers and other units, and lead to vicious competition and the phenomenon of running orders.
4. Strengthening teamwork and sales cooperation The overall psychological structure of the team has a great relationship with the improvement of sales performance, especially in the team dominated by female sales, the overall psychology of the team is relatively complex and subtle. Since joining the company, I have actively communicated with the store manager to understand the overall sales target and management target, consciously abide by various rules and regulations, and set an example.
Exchange sales skills with other colleagues, discuss the problems encountered in sales, and let everyone focus on one place and think about another. Of course, we should put ourselves in a reasonable position, do a good job of job responsibilities, cooperate seamlessly with everyone, and give play to our subjective initiative at an appropriate time.
The fifth model of the manager's work plan 1. Take products as the "leader", increase the core competitiveness of catering, build the brand of "_ _ food, food _ _", and build _ _.
The products on the first floor have always been based on "fast, beautiful and upright", and the varieties of colors are constantly changing, and some local snacks are introduced in due course. The purpose is to "stabilize the first floor" as the starting point. We will add creativity to the cooking on the second and third floors. First, keep the dishes that existing customers like, continue to strive for perfection on this basis, and formulate the standard menu of standardized dishes in a timely manner. At the same time, through the marketing activities of food festivals and various festivals, new varieties of dishes are introduced. It is planned to hold a food festival in _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ At the end of June 10, we tried our best to cater to the tastes of high-quality, nutritious and distinctive business banquets, mutual invitations from units and various high-end consumer customers. Strive for greater market competitiveness of dishes, constantly improve the innovation system of dishes, further improve the development and research, quality supervision and follow-up feedback of dishes, and open up a good social image of nutrition, reasonable diet and exquisite diet, so as to win more customers.
The second is to take training as the service means and grass-roots managers as the core, and strive to build an excellent team with excellent service level. To cope with the fierce competition in the catering market.
Service is the second core product of catering. In _ _ _, we will carry out periodic cycle training around the theme of "full of love, comfortable home". Through training, assessment and retraining, we will constantly consolidate various service knowledge. Ten high-quality catering services are planned, that is, based on the service process, some more detailed personalized service contents are summarized to form ten easy-to-understand contents, and each floor is required according to the different actual conditions of this floor. The foreman and supervisor follow up the implementation, further refine and improve the overall service, and at the same time test the implementation effect through assessment. The service on the first floor is still based on the service policy of "fast", "accurate" and "skillful", while highlighting the enthusiasm for old customers. Improve the dishes and service quality of food delivery service. On the second floor, we should focus on creating the atmosphere of the restaurant, adding tablecloths and mouthparts to make the color of the banquet hall more festive. You can consider making chair covers, highlighting the theme of Longfengtai banquet in the hall, and continuing to build a banquet brand from the details of restaurant layout. The box service on the third floor highlights personality. Regular customers, in particular, should strengthen emotional communication with guests, highlight the word "affection", retain customers with sincerity, enthusiasm and friendship, and establish a part-time marketing team of the catering department based on the third floor. Excellent employees and some managers on all floors will use non-business hours to visit customers, listen to their opinions, narrow the distance with customers, develop new customers, and use the opportunity of serving in restaurants to get to know customers and formulate marketing.
Third, reduce expenses, save costs, and strive for maximum profit space.
Cost control is the focus of work this year. This year, the hotel stipulates that the gross profit margin of the kitchen is 57%, and the gross profit margin over the years has a certain gap from this figure. This year, the procurement of raw materials will be strictly controlled from the beginning, and special personnel will be arranged to be responsible for the acceptance and sign the bill, instead of the previous situation of separate acceptance of each kitchen, thus controlling the cost of raw materials. In addition, we will strengthen the management of the use of kitchen raw materials to prevent waste. Constantly improve the department's energy management system and porcelain management system, control the export and use of low-quality consumables, set up property accounts on different floors, make full use of existing warehouses on each floor, put all kinds of articles in classification code, avoid the past disorderly stacking, prolong the service life of articles, and try our best to win more profits for the department without harming the interests of guests, lowering the service level and affecting the restaurant environment.
As a store manager, you must have the spirit of loving your job and being dedicated. In daily management, you should deeply understand, grasp and implement the company's service concept and core values, strictly implement the company's rules and regulations, master the methods of managing and motivating employees, stimulate employees' work passion, mobilize their subjective initiative, strengthen and improve their work quality and service quality, give play to each employee's initiative and creativity, and enhance the teamwork spirit of supermarket cohesion, thus creating a job that makes employees feel comfortable and happy. Strengthen the teamwork spirit of supermarket staff. In store management, we should be proficient in various circulation links and business processes, make clear the work focus, ensure the normal operation of the supermarket, grasp the consumer demand of customers, put people first, guide consumption, and create a clean, tidy and comfortable shopping environment for customers.
1. A qualified store manager: In addition to his comprehensive quality, he should guide and manage customers who come to the store, do a good job in the division of labor and coordination management of store employees, arrange employees' attendance and vacation efficiently and reasonably, strictly abide by the attendance system, strengthen the training of new employees, on-site training and skills training, and integrate into the work at the fastest speed and in the best state.
Second, check the quality of employees' work: whether the overall work of the supermarket runs normally as planned, the process determines success or failure, and benefit management. Management is to pay attention to details and implementation. Detailed inspection standards include employee appearance, merchandise display, cleanliness, merchandise management, service quality, merchandise safety, inventory safety, etc. Only by meeting the daily management standards can we do a good job in daily sales and service and meet the needs of customers.
Third, customer management: we should have a certain understanding of the basic situation of supermarket customers, the number of customers, gender, consumption level and consumption demand, reasonably arrange the commodity inventory structure according to the goods needed at different times and seasons, establish communication relations with customers, and provide quality services, so that every employee can enhance the awareness of commodity prevention and truly guard against losses.
Fourth, commodity quality management, "quality is life". It is our focus to ensure the quality of goods in the supermarket and let customers shop with confidence. We should carefully inspect the goods in the third phase. For the goods on the shelves, we should check whether they meet the requirements of the shelves, strictly follow the principle of displaying goods, and ensure the quality of the goods on the shelves.
Service management: "Pursuing more satisfaction from schools and teachers and students" is our working principle, with quality as our life, service as our survival, management as our development, management as our benefit, teachers and students as our god, market as our source and satisfaction as our goal. As a manager of a supermarket, we should constantly strengthen our sense of service, observe attentively, do everything well, and actively serve every customer. The cultural promotion of supermarkets is full of charm. It is necessary to integrate campus culture into supermarkets, build a harmonious supermarket and create a comfortable, affordable and clean shopping environment for customers.
In the wave of socialist market economy, the management of supermarkets is gradually becoming digital, scientific and institutionalized. The improvement of management means puts forward higher requirements for our work. We must firmly establish the consciousness of serving teachers and students, study hard, and treat our work with a dedicated attitude, solid work and skilled business skills.
Only by summing up yesterday's experience, being down-to-earth today and pioneering tomorrow can we be a qualified store manager.
Demonstration article of manager's work plan 7 1. Attend regular working meetings.
The basic contents of the regular meeting:
(1) Morning meeting
(1) Report the sales performance and important information feedback of the previous day;
(2) determine the work plan and focus;
(3) Inventory and prepare promotional marketing supplies for the day;
(4) read common polite expressions (according to the different regulations of each pharmacy).
(2) Evening meeting
(1) Submit all work reports and temporary promotion reports of the day, feed back consumer demand information and drug information, and explain the loss of non-expendable sales AIDS; (2) Evaluate and analyze the performance of shop assistants, and put forward suggestions for improvement;
(3) receiving business knowledge and skills training from the superior supervisor of the enterprise;
(4) read common polite expressions (according to the different regulations of each pharmacy).
(3) Weekly and monthly meetings
(1) Submit various work reports and temporary promotion reports, feedback consumer demand information and drug information, and explain the loss of non-expendable sales AIDS; (2) Inventory and apply for promotional marketing supplies next week (month);
③ Mutual evaluation and analysis of shopping guide performance, and suggestions for improvement;
(4) receiving business knowledge and skills training from the superior supervisor of the enterprise;
⑤ Social activities.
Note: ① Daily meeting-the pharmacy manager on duty that day must attend; Weekly and monthly meetings-pharmacy managers in all regions must attend.
(2) The contents of the above daily morning meeting, evening meeting, weekly meeting and monthly meeting shall be implemented independently.
2. Check and prepare drugs.
(1) Reorder overnight drugs. After attending the regular work meeting, the first thing the pharmacy manager does when he takes up his post is to check the drugs overnight according to the usual arrangement rules of drugs for drug accounts. Regardless of the normal attendance or double shift system, the store manager should re-examine the drugs overnight and clarify the responsibilities; For the implementation of "payment in one", if the store manager handles the payment, he needs to recheck the overnight account and the reserve fund to be aware of it. When re-ordering drugs and paying, if you find any questions or problems, you should deal with them in time.
(2) supplement drugs. In the process of drug replenishment, according to the sales law and market changes, drugs with insufficient styles and varieties or insufficient quantity on shelves should be replenished as soon as possible to ensure that there are cabinets and goods. The quantity of replenishment should be based on the capacity of drugs on the shelves, and try to ensure the sales of the day. For pharmacy managers in department stores and supermarkets, it is also necessary to put the drugs of the same variety, different prices and different origins on the counter as much as possible to facilitate customers' purchase.
As a store manager, we should do a good job of unity in the store, guide and participate in all the work in the store, complete all the reports in time and accurately, lead the clerk to complete the sales tasks assigned by superiors and motivate employees, establish and maintain customer files, assist customer relationship marketing, maintain the inventory in the store, handle customer complaints in time and other after-sales work.
First, the morning meeting-GFD inspection, happy to share work experience and service skills, yesterday's performance analysis and set today's goals, the company's document notice to convey.
Second, try to leave the detailed information of the customer in the sales process, and record the phone number, birthday and size of the customer in detail. You can collect customer information in the form of VIP card, so as to promote the brand and promote re-purchase. Inform the old customers of the new model in time after arriving at the store (but choose a suitable time period and try to avoid disturbing the customers' work and rest), which is not only a respect for the old customers, but also a promotion purpose, and develop new customers on the basis of doing a good job in maintaining the old customers.
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