Annual work plan and summary of hotel general manager in 2022: 6 articles.

Hotel, its basic definition is a commercial organization that provides users with safe and comfortable space for a short rest or sleep. The following is my 2022 Work Plan and Summary of 6 Essays by Hotel General Manager. Welcome to read it, I hope it will be helpful to you.

Work Plan and Summary of Hotel General Manager in 2022 (I) I. Guiding ideology

Focusing on hotel economic work, the theme of "training employees to be versatile" runs through. We should study hard and deeply understand the importance of today's training work to improve the overall quality of employees.

Second, the status quo of the hotel

At present, there is still a big gap between the service skills and service awareness of hotel employees and the standards of our four goals, which is mainly reflected in the lack of etiquette cultivation of employees, weak customer service awareness and unfamiliar business of employees.

Three. Current goals and tasks

Xx employee training aims at hotel development and job requirements, effectively improving employees' awareness of the importance of training, actively guiding employees to learn consciously, sharpening their skills, enhancing their self-confidence in participating in the reform in competitive positions, cultivating a high-quality staff team with excellent service and unique skills, and striving to make it a smart employee who keeps learning and improving in the new period.

Fourth, strict discipline creates an image.

Discipline is a code of conduct that a group must abide by in normal work and life, and it is an effective guarantee to improve the combat effectiveness of the department. The ancients said, "No rules can make Fiona Fang". Therefore, to do a good job of 20xx, the general office must have strict organizational discipline as a guarantee. Organizational discipline should always be unremitting, department leaders should take the lead and be responsible for themselves, and completely put an end to violations of discipline and discipline. The behavior and dress of department employees should be standardized, and efforts should be made to make the comprehensive office a civilized window of the hotel.

Verb (abbreviation of verb) innovates management and pursues practical results.

1. Beautify the hotel environment and create a "warm home".

Strict hygiene management is an effective measure to ensure a clean and tidy hotel environment and provide guests with a comfortable environment. This year, we will strengthen health management. In addition to continuing to adhere to the general health inspection on Thursday, we will also carry out irregular inspections, and strictly follow the standards, never go through the motions, never become a mere formality, inform the inspection results, formulate a reward and punishment system, and implement cash rewards and punishments to enhance the sense of responsibility of all departments, mobilize the enthusiasm of employees, and make the hotel health work leap to a new level. In addition, we must do a good job in preventing flies, rats and cockroaches. At present, it is the peak period of rat and cockroach breeding, so it is necessary to strengthen control and effectively eliminate pests such as flies, cockroaches and rats.

Flowers and plants are indispensable embellishments to beautify hotels and create a "warm home". This year, we cooperated with the new flower company to strengthen flower management, and invited the flower company to come to the store for pruning and cultivation on a regular basis to keep the flowers clean and beautiful, and change the colors and varieties of flowers in time according to the situation, so that the flowers in the hotel are evergreen and common all the year round, giving guests a warm and comfortable feeling.

2. Innovate dormitory management and create a "comfortable home" for employees.

Dormitory management has always been a weak link. This year, we will strengthen management to create a real "comfortable home" for hotel employees.

First, we should have a clean dormitory environment. We ask the dormitory administrator to do a good job in public areas. Each dormitory has a dormitory administrator who is responsible for arranging and urging the dormitory staff to clean up, requiring the room to be clean and tidy, and checking the hygiene situation of each dormitory and reporting the inspection situation.

Secondly, it is necessary to strengthen the safety management of dormitories, always keep in mind fire prevention and theft prevention, prohibit outsiders from entering and leaving the dormitory at will, and implement the system of asking and registering outsiders to ensure the personal and property safety of lodgers.

Third, change management type into service type. The administrator should be transformed into a waiter for the accommodation staff. Most of the in-house staff are young people who come from all directions and leave home for the first time. Most of them are young and lack social experience. Therefore, they need our concern in many ways. Therefore, dormitory administrators should pay more attention to their ideological and emotional changes and care about their lives, especially for sick employees, giving them family-like care and making them feel the warmth of their families.

Intransitive verbs save energy, reduce consumption and create benefits

1, strengthen the management of hotel office supplies, clothing and labor insurance supplies.

We will refer to the previous relevant standards and regulations, reorganize according to the actual situation, formulate the collection period and quantity standards of office supplies, clothing and labor insurance supplies in various departments, improve the collection procedures and make good accounts. It is required to distribute the goods according to regulations, ensure that the accounts are consistent with the facts, and properly keep the goods in the warehouse to prevent deterioration and damage.

2. Strengthen the management of vehicle boarding cards and telephones.

Establish a vehicle use system, implement a vehicle dispatching system, prohibit unauthorized use of vehicles and stay out, strengthen vehicle fuel consumption, maintenance management and vehicle maintenance, and ensure the safety of hotels leading vehicles and vehicles. Strict management and registration systems should also be implemented for boarding cards and long-distance calls to prevent private use.

VII. Promotion of Guangming Brand

1. It is necessary to improve the writing level and quality of documents and materials, complete the drafting, printing and sending of all kinds of documents and materials in the hotel in time, strengthen file management, establish a file management system, and properly keep the relevant materials and documents filed, so as not to be damaged or lost.

2. Timely publicize and report the typical deeds of the hotel, increase the publicity of the hotel, vigorously publicize the advanced models emerging in the construction of three civilizations, vigorously publicize the hotel, establish a good external image of the hotel, and improve the visibility of the hotel.

Annual Work Plan and Summary of Hotel General Manager in 2022 (II) 1. As the deputy manager of the company, I completed the following work in 20xx:

1, cooperate with the company manager to formulate the company's business objectives and business plans, decompose them into various departments and organize their implementation;

2. Formulate and implement the company's rules and regulations;

3. Set up the organization of the company reasonably; Actively practice the business philosophy of the head office, create a good working and living environment, cultivate employees' sense of belonging, and enhance the centripetal force, cohesion and combat effectiveness of the enterprise;

4, cooperate with the general manager to deal with contradictions and problems between departments;

5. Grasp the company's operating expenses, strive to improve the company's economic benefits, and cooperate with the manager to raise nearly 5 million yuan to help the company solve problems on the basis of better completing the collection rate of the division.

6. Actively organize, coordinate and communicate when dealing with foreign debt relations, which not only protects the interests of the company, but also establishes a good social image of the company.

7. In the process of taking over the Great Wall Taxi Company, I led other employees to do a lot of meticulous work.

To the preparatory work, send a lawyer's letter to its drivers and managers, invite some drivers of Great Wall Company to hold talks, actively publicize and communicate, and do a good job in explanation. In the case of overload work of the guest management office and the tax department, actively explain and communicate with relevant functional departments and send notification letters to make the handover work go smoothly.

Second, their own shortcomings and future work plans

Although I quickly adapted to my new job with the help of company leaders and colleagues, there are still some shortcomings. Because of the fast and efficient work style, some necessary procedures are often ignored in practical work, and it is easy to be impatient and rash. In view of this deficiency, the next step is to learn more from the company leaders in order to better improve their management level. In the next work, I should first emancipate my mind, seek truth from facts, put myself in a correct position, actively learn from leaders and colleagues according to the shortcomings in my work, constantly improve my working methods, strive to do everything well in my work, and promote the healthy and long-term development of the company.

3.20xx is a challenging year. In this year, I will adjust my thinking and update my ideas in time to meet the needs of enterprise management.

1. Find your own position, be a superior supporting role, and as an assistant to the general manager of the division, lead the team around the annual work plan indicators issued by the head office and the actual needs of enterprise development, adhere to people-oriented, market-oriented and supported by rules and regulations, establish and improve rules and regulations and reward and punishment mechanisms, and do everything possible to use their brains, expand business scale, improve services and carry out fruitful operations.

2, pragmatic innovation, scientific planning, take a variety of ways to sort out the bad working attitude of internal employees, such as carelessness, laziness, laxity, taking money and doing nothing, cynicism, regardless of interests, and treating the company as a big shop. Pay attention to talents, give full play to the role of capable people, and implement the system of monthly assessment and year-end assessment, so as to survive the fittest.

3. Strengthen self-construction, adhere to the people-oriented concept, be strict with yourself, adhere to the positive attitude of being responsible to the board of directors, unswervingly strengthen self-quality construction, actively study, and cooperate with the leadership management and lead the team with a healthy attitude and full work enthusiasm. I adhere to the principle of major events, the style of minor events and personality in all affairs of the company, and establish a fair, just and equal management atmosphere.

4. Actively coordinate relations with government departments.

Cooperate with the passenger management office to increase the standard of our taxi vehicles, and complete the task of increasing the standard of our vehicles with good quality and quantity.

In taking over the second taxi business, actively coordinate the relationship with the relevant departments at higher levels and the industrial and commercial tax departments, so that the company is in a good development environment and lays the foundation for the continuous and smooth development of the takeover work.

5. My commitment to the Board of Directors in 20xx is: 1, and the annual complaint rate of the Division shall not exceed1.5%; (According to the existing scale, the same below), 2, the safety accident rate does not exceed 2%; 3. Non-operating income increased by 2% year on year. I will bear the corresponding risk responsibility in my post, and my salary will be linked to the company's benefits, and I will advance and retreat together with the company's development.

Looking forward to the future, I will work diligently and conscientiously to make early planning and operation for the company in 20xx. The above is my debriefing report. Please criticize and correct me.

Annual Work Plan and Summary of Hotel General Manager in 2022 (III) 1. Starting from internal management, improve the comprehensive quality of safety.

Establish a target management responsibility system, decompose and implement tasks at different levels, effectively solve the passive situation of doing or not doing, doing well and doing poorly, and play a role in encouraging the advanced and urging the backward. Make annual work goals, and divide all tasks into teams and employees, so that everyone has goals, tasks, pressure and motivation.

2. Strive to improve the professional quality, enhance the ability to deal with emergencies, and cultivate a disciplined and tenacious security team.

First of all, do a good job in ideological work, strengthen business training, and cultivate employees' idea of being hard-working and loving their homes. Managers at all levels should integrate into team members and train with them in order to find and solve problems in a targeted manner. Secondly, enhance service awareness and improve customer service ability. At work, we should respect guests, take the initiative to say hello and be polite. No matter how busy you are, you can't neglect or neglect your guests. We must serve attentively, pay attention to details and pursue perfection. Third, we must pay attention to strategy, understand guests and respect them. To treat unreasonable demands or unwarranted accusations from guests, we should adopt the method of guidance and influence, and we should not directly conflict with guests. Educate employees to understand from the heart that everything we do is to satisfy our guests.

3. Take advantage of the industry to strengthen the safety information work.

First of all, according to the requirements of the public security and fire departments, give full play to the functions of the security department, strictly manage and require, and earnestly implement various safety precautions to ensure the normal order of the hotel. Secondly, strengthen communication with public security and fire departments, assist hotels to use good people, and further purify the public security environment of hotels. Eliminate all kinds of unsafe hidden dangers in time, effectively curb all kinds of accidents, and ensure the safe and smooth progress of hotel fire control work.

4, strengthen the maintenance of various facilities and equipment, improve the safety work efficiency.

First of all, improve the maintenance system and clarify the maintenance responsibility. According to different equipment and different areas, define the maintenance responsibility and workflow, and ensure that the equipment is managed everywhere and the parts are guaranteed. Secondly, make a specific maintenance plan to ensure that the equipment can be maintained within the specified time. Third, implement correct maintenance technical standards, take technical parameters as the core, accurately reflect the operation status and maintenance of facilities and equipment, and improve the overall maintenance level. Fourth, strengthen the professional quality and level of fire inspectors to ensure the orderly maintenance of facilities and equipment with excellent professional skills.

5. Do a good job of coordination and strengthen the fire safety awareness of the employees of the owner's unit.

Widely carry out fire safety publicity and education, and carry out fire publicity activities in a form that everyone likes to see and hear, so as to popularize fire knowledge. Cases with typical educational significance should be reported to the owners in time to form interaction, so that everyone can fully understand the dangers of fire and enhance their consciousness of doing a good job in fire safety.

Annual Work Plan and Summary of Hotel General Manager in 2022 (IV) In 20xx, the original planned income of the club was 37,090,400 yuan, and the actual income was 23,296,500 yuan, with a completion rate of 628 1%. Excluding the influence of Chinese food income, the club's planned income 16 13.40 yuan, actual income 1648.69 yuan, and the completion rate 102. 19%. Among them, the planned income of western food was 40 1 10,000 yuan, and the actual income was 4,362,900 yuan, with the completion rate of 108.8%. The planned income of the guest room was 1 1.86 million yuan, and it was actually completed 1 1.45 million yuan, with a completion rate of 96.5%.

1. In order to promote housing and consumption, the club mainly takes the following measures to ensure the continuous growth of its operation:

1. Free swimming activities have been added for housing guests, and a preferential activity of giving a swimming ticket to a business room with a total of five rooms every month has been launched to encourage business companies to book and publicize the newly opened swimming pool.

2. In view of the low pre-sale of houses in late June, breakfast will be given to individuals and enterprises, and the weekend price will be lowered for travel agencies to attract guests.

3. Position the western restaurant as a high-end western restaurant with a strong view of the north, refine the service and strengthen the production. Seize the May Day Golden Week, and adjust the price of western restaurants again from May 1, increase the buffet lunch price to 58 yuan/person, and launch a new afternoon tea plan.

4. The operation of the club failed to reach the target, mainly because the income of Chinese food was far from the plan. In the second half of the year, the food situation in China was extremely pessimistic. At the decision of Sheng Da Co., Ltd., it announced its closure on September 1 1. It means that the club will get rid of Chinese food and go into battle lightly, and the goal of turning losses is just around the corner.

5. Guide the formulation and planning of Chinese and Western festivals to achieve the peak of income generation.

Second, preside over the formulation and improvement of hotel rules and regulations, establish and improve the internal organization system, coordinate the relationship between departments, and establish a reasonable and effective internal operation mechanism.

In order to gradually integrate the daily operation of the hotel into a planned, guided, tracked and summarized work management system, effectively combine the planned work with emergency work, and establish clear work objectives, all departments are required to establish a planned work system, and plan and implement all the work according to the planned steps through monthly summary and planning. Establish a monthly work report system, and evaluate the heads of various departments through the completion of the work.

At the beginning of the establishment of the hotel, various systems were not perfect, and the perfection of the system and the establishment of various working procedures had to be completed gradually after a long period of practice. Therefore, the establishment of the system is also a long-term and complicated work. Now this part of the work has been basically completed, and the post procedures and processes of the club have been formulated.

The standardization and institutionalization of hotel management is the foundation of hotel development. Since 20xx, the hotel management has defined the overall norms and standards of the hotel, and has successively issued relevant procedural and standardized management documents.

In the aspect of target assessment, on the one hand, it is assessed according to the published assessment implementation method, on the other hand, it holds the work summary meeting of last month/quarter every month, summarizes the actual implementation progress according to the formulated work plan, and puts forward the problems that need to be solved, so that all the work can be implemented for everyone, which also serves as the basis for the assessment of each department.

Three, study and grasp the changes and development of the market, formulate the market expansion and price system, timely put forward the phased work focus, and guide the implementation.

The change of market is closely related to the development of hotels. Based on this, the club closely follows the pulse of the market and puts forward the priorities of each stage in time:

1 month set the price and contract version of individual business, long private rooms, conference rooms and travel agency rooms of 20xx.

Plan Valentine's Day activities and promotions in February, strengthen financial management, formulate warehouse management system, and implement separate management of switchboard and service center.

In March, according to the seasonal changes, adjust the preferential policies of Zone A and Zone B of Jinhaiyue Hall, reduce gifts, improve the service function of Zone C. Pay close attention to marketing, implement the hotel marketing plan, and do a good job in distribution or sales. Formulate the workflow and reward and punishment system of western restaurants. Formulate membership card articles of association.

In April, the responsibilities of the hotel department were revised, the workflow of the hotel department was drawn up, the preparations for the opening of the swimming pool were carried out, and the rooftop layout of the western restaurant was completed. Organize marketing staff to sell diamond cards and discount cards, and plan Mother's Day activities.

In May, a new menu was compiled, seasonal dishes were changed, the service function of Chinese food area C was changed, and the executive package was launched. We strengthened the sales of swimming pools, repaired the water leakage in guest rooms and bathrooms, repaired the smallpox and moldy wallpaper in western restaurants, repaired Chinese and western kitchens, and cleaned the dust-proof net of Chinese food air conditioners. Complete the production of outdoor inkjet advertisement on the east outer wall of Economic Building. Plan preferential activities for Children's Day on June 1st.

In June, we reorganized the staffing of Chinese food, continued to employ excellent marketing personnel, carried out the Dragon Boat Festival and Children's Day celebrations, adjusted the summer products of western restaurants, and completed the ordering and printing of hotel brochures.

In July, in order to save costs, the hotel purchased some materials by itself, promoted new Chinese dishes, and launched western-style selected afternoon tea and summer drinks. Sellable towels have been added to the guest room, and the disposable items in the guest room are all colored. Start leakage maintenance of guest rooms.

In August, the hotel elevator was painted and replaced, the central air conditioner and boiler were cleaned, and the disposable articles in the guest room were customized again.

In September, according to the operation of Chinese food, the Chinese food business was stopped in time, and the work of dismissing employees, returning suppliers' materials and counting assets was carried out around the suspension of Chinese food. At the same time, the western restaurant carried out Mid-Autumn Festival activities with the theme of climbing mountains and enjoying the moon, and achieved good results.

/kloc-The reception of the Golden Week in October was well done. At the same time, due to the holding of the high-tech fair, the house price was adjusted in time and the operating income was increased. In order to save energy and reduce consumption, the opening time of central air conditioning in autumn and winter is specially formulated.

1 1 month, the hotel was replaced and the fan coil in the guest room was cleaned. At the same time, in order to improve the staff accommodation, the staff dormitory was moved from Li Antang to Shangbu, and the staff shuttle bus was cancelled.

/kloc-The office was relocated in October and February, and the hotel was comprehensively arranged and planned with the emphasis on Christmas, which basically achieved the expected results.

Work Plan and Summary of Hotel General Manager in 2022 (V) I. Guiding ideology

Focusing on the hotel's safe operation, improving the quality service ability and product competitiveness, and optimizing the service ability, and aiming at building a management team and service team that can fight and win the battle, we will cultivate "employees with one specialty and many functions". Continuously improve the profitability and management level of the hotel.

Second, the status quo of the hotel

At present, in the face of repeated epidemics and rising industry risks, it is even more necessary to strengthen the service skills and service awareness of hotel employees. At present, there are also some problems in hotels, such as poor manners of employees, poor understanding of customer service, unfamiliar business of employees, etc. It is necessary to strengthen organizational management and training.

Three. Current goals and tasks

The annual work plan of 20xx aims at hotel development and job requirements, and effectively promotes employees' awareness of self-cultivation and exercise. Management should have the consciousness and actions to guide employees to consciously learn, sharpen their skills and improve their work skills and service level; Focus on cultivating a high-quality staff team with high-quality service level and special skills for the hotel, and strive to create smart employees and excellent high-energy employees. Optimize front-line management and improve the service and product quality of the whole hotel.

Fourth, innovate management and stress practical results.

1, do a good job in health and epidemic prevention.

Strict hygiene management is to ensure a clean and tidy hotel environment and provide a comfortable environment for guests. Strengthen health management this year, continue to adhere to Thursday's health check-up, and do not check regularly. Strictly follow the standards, never go through the motions, never become a mere formality, inform the inspection results, formulate a reward and punishment system, cash rewards and punishments, enhance the sense of responsibility of all departments, mobilize the enthusiasm of employees, and make the hotel hygiene work leap to a new level.

In addition, we must do a good job in preventing flies, rats and cockroaches. At present, it is the peak period of rat and cockroach breeding, so it is necessary to strengthen control and effectively eliminate pests such as flies, cockroaches and rats.

2. Innovate dormitory management and create a "warm and safe harbor" for employees.

Dormitory management has always been a weak link. This year, we will strengthen management to create a real "warm and safe harbor" for hotel employees.

First, to have a clean dormitory environment, we require the dormitory administrator to do a good job in the sanitation of public areas, arrange and urge the dormitory staff to clean up, and require the rooms to be clean and tidy, and the items to be placed neatly, and check the sanitary conditions of each dormitory and report the inspection. The second is to strengthen the safety management of dormitory, always keep in mind fire prevention and theft prevention, prohibit outsiders from entering and leaving the dormitory at will, and implement the registration system for outsiders to ensure the personal and property safety of employees. Third, we should change the management type into the service type. The administrator should be transformed into a waiter for the accommodation staff. Most of the employees in the hotel are young people from all directions who have just left home. Most of them are young and lack of social experience. So many aspects need our concern, so dormitory administrators should pay more attention to their ideological and emotional changes, care about their lives, and let them feel the warmth of their families.

3. The transformation of peripheral greening environment and the replacement of indoor greening plant varieties.

Flowers and plants are indispensable accessories for beautifying hotels. Strengthen the management of flowers and plants, require flower companies to come to the store regularly for pruning and cultivation, keep the flowers and plants clean and beautiful, and change the colors and varieties of flowers and plants in time according to the situation, so that the flowers and plants in the hotel will be evergreen and always new, giving guests a warm and comfortable feeling.

4. Optimize product quality

After the replacement of the guest supplies on the business floor, the guests feel that the grade is high, but the guest supplies in the room have not been replaced, and the grade is average and very uncoordinated. It is planned to use bulk tea instead of teabags, and use environmental protection bags instead of packing boxes for toilet supplies to improve the quality of rooms.