What does gss Hotel mean?

GSS Hotel is a customer satisfaction index (an important indicator to measure GSTS).

It is the overall evaluation of the services received by the guests during their stay.

GSS= customer satisfaction index. A key measure of GSTS.

GSTS guest opinion tracking system;

GSS guest satisfaction index (an important indicator to measure GSTS).

Characteristics of customer satisfaction tracking system (GSTS);

1, scientifically analyze the feedback information.

2. Initiate multi-channel and multi-form communication.

3. Better serve the target market through communication.

4. Set measurement standards and compare them with common benchmarks in the industry.

5. Encourage employees in all positions to achieve more efficient service processes and standards.