Commitment letter of after-sales service

In the usual study, work and life, everyone has written letters, and you must be familiar with all kinds of letters. Letters are applied documents for greeting, talking and contacting relatives, friends and comrades. I believe many people will find it difficult to write letters. The following are nine after-sales service promises I have carefully arranged. Welcome to reading. I hope you will like them.

Article 1 after-sales service commitment Anhui Dongguan Instrument and Equipment Co., Ltd. made the following commitments on the project name 1 1: stainless steel vertical autoclave, model: LDZX-50KBS, manufacturer: Shanghai Shen 'an Medical Instrument Factory, and the products sold after sale:

I. Mode of service

1. Telephone support: by telephone or fax, arrange professional technicians to locate equipment failures within the specified time, propose solutions, and finally eliminate the failures.

2. On-site support: If the fault can't be diagnosed by telephone, engineers will be arranged to analyze the causes, make plans and eliminate the fault.

Second, the service commitment

1, timely service response; 2. Effectively solve problems; 3. Service process specification; 4. The service content is comprehensive.

The equipment provided by our company shall not be less than the specified warranty period. In case of quality problems during this period, our company will send specialized engineers to respond within 1 hour, arrive at the site within 16 hours, and solve the problems within 24 hours. If the problem cannot be solved within 24 hours, the corresponding products will be replaced on the same day to ensure the normal operation of the equipment.

Third, after-sales service content

1, the product is guaranteed free of charge during the warranty period and maintained for five years. The warranty period is calculated from the date of product installation and acceptance. After the warranty period expires, it will be charged reasonably according to the situation. See the charging standard for spare parts for details.

2. After each service, a formal after-sales service report will be submitted to the customer.

3. Service plan: See the bidding documents for details.

4. Spare parts: For details, please refer to the bidding documents for preferential spare parts.

5. Contact information: Please refer to the after-sales service outlets of the bidding documents for details.

6. Installation and debugging: provide the installation and debugging of goods free of charge, and make the installation plan and carry out the installation and debugging according to the predetermined plan and the actual needs of users. .

7. Information: After installation, provide necessary documents and all information about this project free of charge.

Fourth, preferential terms.

During the warranty period of equipment products, our company will make use of the licensed time (holidays) to conduct regular product inspections at least four times a year for free, so as to solve the problems in time and avoid the worries of customers.

Official Seal of Bidder: Anhui Dongguan Equipment Co., Ltd.

Signature of authorized representative:

After-sales service commitment Article 2 The company adheres to the business tenet of "reputation first, legal operation and service first", takes meeting customers' needs as the market orientation, strictly controls quality, and ensures to provide customers with high-quality and safe goods.

After continuous development, the company has a stable and reliable commodity procurement channel, and has established a long-term cooperative relationship with relevant product agents and wholesalers in Beijing, which ensures the continuous supply of goods and has great advantages in price.

In order to ensure the quality of the goods within the contract period, clarify the quality responsibility and ensure the legitimate rights and interests of both parties, the following guarantees are made:

1. The quality of products supplied conforms to the relevant provisions of national standards and industry standards.

Second, strictly abide by the relevant provisions of the commodity quality agreement signed with the hotel.

3. Have corresponding qualifications, such as business license, food hygiene license and other relevant qualification certificates. If the relevant qualification changes or expires, it should be updated immediately, and a copy of the new qualification materials should be submitted to the hotel for record.

Four, the packaging of the goods supplied should comply with the provisions of relevant national laws and regulations, and the origin, purpose, method of use, specifications, quality, shelf life, production date and other contents closely related to the use of the goods must be clearly marked and recorded.

5. Ensure the quality, hygiene and safety of food during transportation, and the vehicles delivered to the store should be parked at the designated place.

Six, strictly abide by the principle of on-site inspection, at the same time, timely supplement the emergency needs of the day.

7. We guarantee that the price of the goods provided should be fair and reasonable, and not higher than the price of products in the same industry, otherwise, once found out, we will be punished according to the requirements of the hotel.

8. If the hotel complains about the quality of goods, we will arrive within 1 hour to negotiate with the hotel and come up with a proper solution. If it is really our responsibility, we will bear all the responsibilities and expenses.

Nine, this product quality guarantee shall come into effect when both parties sign the supply contract, and shall be terminated when the commercial contract is terminated.

Company name: (official seal)

Commitment:

Date:

After-sales service commitment 3 * * * * Concrete Products Co., Ltd. (hereinafter referred to as "our company") undertakes the concrete supply business of * * * * * project of * * * Co., Ltd. (hereinafter referred to as "your company"), and now our company solemnly promises to your company:

1. Our company prepares the supply plan according to the concrete pouring plan and technical disclosure provided by your company, and the supply plan will be implemented after being approved by your company. The supply plan is made in quadruplicate, one for each party, the owner and the supervision unit. Our company is willing to bear the losses caused by not supplying concrete according to the supply plan.

2. Our company organizes the ready-mixed concrete processing in strict accordance with the ready-mixed concrete and relevant standards and specifications. The mix design meets the requirements of Code for Mix Design of Ordinary Concrete, and the product quality meets the requirements of national standards.

3. In order to ensure the engineering quality, the concrete provided for the same part of the same project should use raw materials of the same manufacturer or origin, the same variety, the same specification or the same grade.

4. Be responsible for transporting the processed ready-mixed concrete to the project site to provide technical support for the construction process. In the process of concrete supply, ensure the quantity and quality of supplied concrete and maintain the continuity of concrete construction. And bear the quality and economic responsibilities caused by the waiting of transport vehicles at the construction site or the influence of construction continuity due to their own reasons. 5. At the construction site, all vehicles of our company should obey your command to achieve safe and civilized construction. If our vehicles and personnel have safety accidents at the construction site, the responsibilities are clear and shall be borne by the responsible party.

6. Our company is responsible for the quality of raw materials and ready-mixed concrete before delivery and acceptance. Be responsible for traffic safety, road environmental pollution and other problems caused by its own reasons during the supply process.

7. It is strictly forbidden for our company to add water to the barrels of transport vehicles during transportation.

8. Provide your company with the notice of ready-mixed concrete mixture ratio, the delivery note of transport vehicles and the ex-factory certificate in time as the technical guarantee materials for project quality acceptance.

9. If your company suffers losses due to the unilateral suspension of the performance of this Commitment on Cement After-sales Service due to force majeure, our company is willing to pay you a penalty of 5% of the price of the Commitment on Cement After-sales Service.

10. If the quality of ready-mixed concrete supplied by our company does not meet the requirements of national standards and this cement after-sales service commitment, we are willing to compensate your company for the corresponding economic losses.

1 1. Check the supply by random inspection. If you spot-check any car designated by your company, each car is allowed to have a deviation of 2%, but 60% of the spot-checked cars must not have a negative deviation. In case of the above events, our company is willing to accept your financial punishment.

Commitment:

After-sales service commitment Article 4 Our company solemnly promises according to the following requirements:

The production process of 1 is carried out in strict accordance with ISO 900 1: XX quality system and iso 1400 1 environmental certification to ensure product quality.

2. From the date of acceptance, provide a three-year free quality warranty period. During the warranty period, products or accessories with quality problems due to the buyer's non-human reasons shall be repaired free of charge, and those that cannot be used shall be replaced free of charge, and maintenance fees, parts fees, on-site service fees and transportation fees shall be exempted.

3. The after-sales service team of this batch of office furniture is specially set up in the after-sales center, and the team arranges special personnel to explain the use function and maintenance details of the products: inspection and maintenance are carried out every three months, and systematic comprehensive inspection and maintenance are carried out once a year, including cleaning of fabrics, waxing of paint, fastening of structural parts, oiling of tracks, etc.

4. Arrive at the site within 2 hours after receiving the call or fax about after-sales service requirements. If the problem is serious and cannot be solved in a short time, a written explanation should be made and the time for solving it should be clear.

5. After the goods are packed, add plastic film to protect them, and send personnel to carry out comprehensive cleaning service before they are completely used.

The specific warranty details are as follows:

1, bantai, conference table: the warranty covers desktop breakage, delamination degumming, damaged accessories, and unsmooth drawer push and pull.

2. Filing cabinet and steel filing cabinet: The warranty covers access barriers, poor track, etc.

3. Chair: The warranty scope includes degumming, broken wire, cracked rubber plate on the back of chair seat, dysfunction of automatic recovery, broken chair leg caused by welding, damaged accessories, etc.

4. Staff's desk series: the warranty covers the cracking of the desktop, edge peeling, damaged accessories, poor push-pull of drawers, etc.

5. Sofa: The warranty scope includes degumming, broken wires, unstable wooden frame, damaged accessories, etc.

7. Warranty service: If the product has the above problems, please contact our maintenance department. For customers in other provinces, please contact our local after-sales service organization.

8. Customer's responsibility: customers should take good care of furniture and use it correctly. If they think it is damaged, it is not included in the company's free maintenance, but they can provide the required services and charge as appropriate.

9. After-sales extension service of products: renovation, relocation and reorganization of fabrics of all bidding products. If customers have such requirements in the future, our company will be responsible for the construction and only charge fees.

In fact, after-sales service commitments mainly include

First, there is a professional after-sales service department, professional installation and maintenance personnel, and a special after-sales service hotline to answer customer calls 24 hours a day;

Second, provide customers with furniture style and layout design for free, and make detailed demand planning for users for free;

3. Free door-to-door delivery, free door-to-door installation, free door-to-door maintenance and free clearance for you;

Four, one-year replacement, three-year maintenance, five-year maintenance, life-long service (five-year replacement for commodity quality problems)

Five, wooden style furniture once a year, leather furniture polished and waxed once every six months;

Six or three years of maintenance materials, free working hours;

Seven or five years of free maintenance;

Eight, free maintenance and maintenance activities in June each year;

9. Establish a complete customer file to provide you with new information and new trends of furniture development at any time;

Ten, after receiving the after-sales service call, the installation and maintenance personnel rushed to the scene for maintenance within 20 minutes;

Eleven, the implementation of the account manager system, there is a car to serve you.

In the use of products, in view of good painting effect and correct construction organization, our company hopes to meet the following requirements:

1. Before construction, the external wall should have a normal curing period (generally, summer 14 days and winter 28 days), and a suitable construction environment and reasonable construction technology should be formulated.

2. There is a suitable construction environment in the construction process, and there is a complete, complete and effective construction record in the construction process. Construction records include the following contents: construction time, weather conditions (temperature and humidity) during construction, specific construction conditions (construction area, construction personnel) and specific uses of products.

3. The base material should be dry, clean, firm, flat and neutral, the humidity of the wall surface should be less than 10%, and the ph value should be less than 10, and there should be no structural problems such as water seepage and cracks.

4. Substrate treatment, the surface of the substrate is relatively flat, without cracks, looseness, pulverization and mildew. For the unevenness of the substrate itself, putty can be used to repair and level it. Putty shall conform to the standard of jg/t 157-20xx Putty for Building Exterior Walls, with good water resistance, compactness and no looseness, certain crack resistance and strong durability.

5. Structural cracks and cracks caused by accessories other than our products are not within the scope of this quality guarantee.

6. Carry out the construction in strict accordance with the product manual of our company, and the technical department of our company has the right to interpret the manual, and record the actual situation.

In the construction record. Discuss with the technical department of our company the solutions to the unfinished matters.

7. Under the condition that the above conditions can be met and understood, our company provides the following quality assurance for this project: within ten years, the paint film will adhere well without large-scale peeling; No large area uneven fading within ten years; In case of the above problems, our company will be responsible for the coating quality problems. If it is caused by use.

If the paint layer or effect is damaged, the company can provide technical services (this quality commitment letter is used together with relevant product manuals and quality inspection reports).

After-sales service commitment Article 6 Our company guarantees that the quantity and technical specifications meet the procurement requirements. In the process of acceptance, if the buyer finds that the product model and quantity are not in conformity with the contract, the buyer has the right to refuse to receive or return the goods. According to the specific requirements of government procurement of assistive devices, our company promises to provide the following services: 1. The product quality guarantee period is two years after the formal acceptance of the goods, and the maintenance is free during the warranty period.

2. After the equipment is used beyond the warranty period, relevant hardware fees will be charged and the equipment will be maintained for life. Users can also directly consult related technical problems through after-sales calls and get clear solutions.

3. In case of performance failure in normal use, our company promises the above warranty service. In addition, if the applicable national laws and regulations clearly stipulate otherwise, the company will implement them in accordance with relevant laws and regulations.

4. During the warranty period, paid maintenance service will be implemented in the following situations:

A. damage caused by man-made or irresistible natural phenomena;

B, failure damage caused by improper operation;

C failure or damage caused by product modification, decomposition and assembly.

Manufacturer: Hangzhou Ruifu Technology Co., Ltd.

Signature of legal representative:

Date: 20xx-4- 13

After-sales service commitment Article 7:

If members of the consortium (hereinafter referred to as us) are lucky enough to win the bid for the smart greenhouse construction project, we are very grateful to the judges and the construction unit for their trust. During the construction and construction of this project, in addition to responding to all the terms in the bidding documents and the contents of the performance contract, we make the following commitments to the after-sales service of this project:

1. The bidding products are all within the scope of "three guarantees" stipulated by the state, and the product quality guarantee period shall not be less than "three guarantees"; If the commitment of quality assurance period is superior to the national "Three Guarantees" provisions, it shall be implemented according to the actual commitment of the supplier;

2. There is a professional after-sales service organization for the bidding products, which will be clearly stated in the bidding documents and attached with the manufacturer's after-sales service commitment;

3, after the completion of the project, we will be responsible for a one-year project quality warranty, with high-quality service, to achieve our loyal commitment; Truly achieve first-class construction, first-class quality service purposes;

4. We guarantee to provide on-site "centralized" training services to the tenderee within 2 working days after the project is completed and certified by relevant departments, so as to ensure that users fully understand the product performance and usage specifications before operation; Eliminate hidden dangers of accidents and improve work efficiency;

5. Telephone consultation: provide technical assistance calls during the warranty period, answer the problems encountered by the tenderer in use, and put forward suggestions to solve the problems for the tenderer in time;

6. On-site response:

6. 1 If the telephone consultation fails to solve the problem after receiving the repair notice, we promise to arrive at the site for treatment within 24 hours to ensure the normal work of the product;

6.2 If it cannot be solved within 24 hours, spare products will be provided within 24 hours for the tenderee to use normally. If the fault is not solved within 24 hours, the tenderee has the right to handle the fault by itself, and the expenses incurred will be deducted from the quality warranty fund;

6.3 In case of emergency repair accident, we will ensure that we arrive at the scene of the accident immediately after receiving the notice;

6.4 Quality problems involving safety shall be reported immediately and preventive measures shall be taken in time in accordance with the Regulations on Quality Management of Construction Projects.

7. Service commitment outside the warranty period: After the warranty period, we will also provide free telephone consultation service and promise to provide on-site maintenance service for the products;

8. If the tenderee needs product upgrading, updating, replacement and maintenance, we promise to provide after-sales service at preferential prices.

The above is our after-sales service commitment to this project. If we fail to meet Party A's requirements and our commitment standards in after-sales service, causing great losses to the tenderee, we are willing to accept the punishment of laws and regulations. Take the responsibility caused by this and compensate all the economic losses caused by this.

Commitment unit: XXXXXX company

Authorized representative:

XXXX，XXXX，XX，XX

After-sales service commitment Article 8 Our company () makes the following commitments to the construction unit in terms of project quality, project return visit and warranty after project completion, so as to meet the requirements of the construction unit to the greatest extent:

After-sales service within the warranty period 1

1. 1 warranty service scope

1) The warranty content shall be implemented according to Regulations on Quality Management of Construction Projects, General Contract of Construction Projects and Warranty of Project Quality of the Ministry of Construction.

2) For construction projects within the scope of project contracting,

Enter the project quality warranty stage from the date of project completion acceptance. During the warranty period, our company will unconditionally guarantee any damage caused to the engineering entity because the project does not conform to the regulations, specifications and engineering contracts.

3) Due to the engineering design, social and human factors, or the quality problems of the main materials provided by Party A, or the problems beyond the warranty period of the engineering quality, our company will carry out the maintenance according to the "engineering technical maintenance scheme and expenses" approved by the owner.

4) If the project is damaged due to force majeure (including earthquake, flood and gale with a return period of more than 50 years), the repair method shall be determined through consultation with the owner, and the construction unit and its undertaking scope shall be determined according to relevant regulations.

1.2 warranty period

1, according to the nature of the project, strictly abide by the provisions of the project construction contract and warranty, determine the warranty period of the project quality, and implement it according to the Regulations on Quality Management of Construction Projects.

1) foundation and main structure engineering, that is, the reasonable service life of the project of 50 years specified in the design style.

2) Roof waterproofing works, rooms and external walls with waterproof requirements shall be impervious for 5 years.

3) Electrical system, water supply and drainage pipelines and equipment shall be installed for 2 years.

4) The renovation project lasts for 2 years.

2, engineering warranty and service commitment

1) The products and construction provided by our company shall be carried out in strict accordance with the relevant warranty clauses in the general contract from the date of putting them into use.

2) Strictly implement the company's quality policy, adhere to the principle of customer first, provide warm and thoughtful service and be on call.

3) Establish a return visit system, make regular and irregular return visits, make no less than five return visits to the project every year, listen carefully to the opinions of the construction unit, and form a return visit record.

4) Establish the responsibility system for the maintenance engineering class by special personnel, which shall be the responsibility of the engineering department and technical department of the company.

5) Determine the accident treatment method according to the urgency of engineering maintenance events, and do the following work:

A. During the warranty period, once the finished product has problems, our company will provide the personnel and materials needed for maintenance free of charge. Promise to enter the site for treatment within 24 days after receiving the owner's maintenance notice, and formulate relevant treatment plans according to the damage degree on site. Maintain and repair the project after obtaining the consent of the owner.

B. During the warranty period, our company is responsible for the daily and regular maintenance of finished products and provides 24-hour on-call emergency maintenance service.

C. When receiving an emergency call, our company will be present for emergency maintenance within 4 hours during normal working hours; Be present for emergency maintenance within 6 hours after non-working hours.

6) Engineering warranty principles and plans

A, the principle of engineering warranty

1 During the warranty period, according to the project contract, we will take a serious attitude of "serving users, being responsible to the owner and satisfying users", guarantee with effective systems and measures, and safeguard users' interests with high-quality and fast maintenance services.

During the warranty period, our company will repair and replace the defective parts for any damage and damage caused by its own quality reasons, and bear the direct losses caused to the construction unit.

B, project warranty return visit plan

1, pay a return visit three months after the completion of the project, pay a return visit twice irregularly within one year, and pay a return visit three times after the completion of one year, make a written record of the existing problems, make a plan and carry out thorough rectification.

2. Rectify the quality problems existing in the return visit, and timely rectify the quality problems existing in the project based on the principle of customer-oriented and enthusiastic service until the owner is satisfied.

3. Implement the warranty period and after-sales service measures: conduct a quality return visit every three months, and finally form a return visit record to solve the problem in time.

To sum up, our company solemnly promises that in the project quality warranty stage, our unit will satisfy the owners on the principle of customer first. Customer satisfaction and support will be the source of our unit's survival. In the stage of engineering construction and quality warranty, our unit will always serve the owner.

Commitment: XXX

Date: XX, XX, XX, XX

After-sales service commitment Article 9 Party A: Shanghai Sina Architectural Design Co., Ltd.

Party B: Shanghai William Building Decoration Engineering Co., Ltd.

When Party B contracts the office decoration project on the 2nd and 3rd floors of Block B of Baodi Plaza, it will be delivered on May 20th, 20xx, and the quality of relevant details needs further observation. Therefore, Party A and Party B have reached the following agreement on the project warranty:

1. The warranty period of this project is one year, from May 20th, 20xx to May 20th, 20xx. 2. The work scope of Party B during the warranty period is:

Replace or repair the damage or quality problems of all items involved in the decoration project (subject to the detailed quotation for decoration project construction signed by Party A and Party B on March 2 1 20xx). Such as wood door deformation, cracking, peeling, all paint bulging, all electrical appliances damaged due to quality reasons and other quality problems. However, the damage caused by Party A's improper use is excluded.

3. Party B's working methods

Within 7 days (including holidays) after Party A discovers the engineering quality problems and informs Party B by telephone or fax, Party B shall arrange skilled technicians to complete the decoration or material replacement work, and the expenses shall be borne by Party B. 4. Legal responsibilities.

If Party B delays renovation or replacement for 65,438+04 working days without reason after receiving the notice from Party A, Party A has the right to claim compensation from Party B.. ..

5. This agreement is made in duplicate, one for each party, and shall come into effect as of the date of signature by both parties.

Party a: party b: MM DD YY DD YY.