Management Notes

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***3 170 words, 9 pictures, estimated reading time of 8 minutes.

Whether the hotel's management decision is correct or not directly affects the survival and development of the hotel, so the decision-making power is in the hands of the general manager, and his ability directly affects the accuracy of every decision.

Therefore, what kind of ability should an excellent general manager have to ensure the steady growth of hotel management in today's great changes in the industry and repeated epidemics, which is a question worthy of constant consideration by hotel people.

Therefore, Tao Zi believes that in today's environment, an excellent hotel general manager should have the following seven abilities:

1, strong communication skills (internal and external), strong coordination and balance ability, and controlled direction.

First of all, the general manager of the hotel only served as the head of about two departments before taking office, which will reach this level. However, the functions and attributes, work contents and characteristics of each department are completely different, so it is necessary to have strong communication skills to deal with internal communication, whether to superiors or subordinates, or even direct communication; Not only can it win the trust of the owners or bosses and the group headquarters, but it can also clearly convey its own management demands and get the greatest support;

And external communication, which requires strong communication skills, negotiation skills, brand reputation for the hotel, brand cooperation, strive for resources, in the face of crisis, have strong communication skills.

The ability of coordination and balance means that when dealing with the internal affairs of the organization, knowing that the characteristics and needs of the department are inconsistent with the interests and demands, you can control the heads of various departments, realize your own expectations, and avoid affecting the work efficiency and work progress due to insufficient coordination ability, and it is difficult to complete the established goals of the hotel;

As for the direction control, it is because the general manager is a real manager. What he needs to do is to control the general direction, stand in an objective position and angle, analyze and judge realistically, calmly command the layout, balance the interests of all departments as much as possible, coordinate the internal resources of the organization, advance in the most correct direction as much as possible, create a good team cooperation atmosphere, and form a cycle while ensuring the hotel's strategic objectives remain unchanged.

2. Positive energy corporate culture leading ability

An excellent enterprise first has a good corporate culture, which can make employees willing to stay and tired of difficulties. However, it needs an extremely important leader, general manager, who is the leader of corporate culture, sharing weal and woe and cooperating with each other. Good corporate culture is the core competitiveness of the company's long-term competition and the source of the company's continuous progress.

The general manager of the hotel is also the flag of the hotel, and his values and cultural views greatly affect the corporate culture of the hotel. Therefore, a successful hotel general manager needs to have strong positive energy values, lead the hotel to a positive, optimistic, fair and just working environment and atmosphere, and form his own stable corporate culture.

3. Build the team-building ability of learning organizations.

Modern hotels are no longer a competition of one person, but a strong team cohesion is the prerequisite for determining other long-term and dynamic hotels. Whether a hotel can make a brand and make its own characteristics depends on the team. In team management, the barrel effect has gradually evolved into the longest version of the theory, which is mainly due to a large number of excellent services and competitiveness, which can cover up temporary defects or mistakes, strive for maximum traffic, ensure the prosperity of hotels, and solve problems if they arise.

Therefore, the ability of an excellent hotel general manager to lead the team will determine whether the hotel management has enough cohesion and vitality to succeed.

Nowadays, under the background that knowledge is constantly updated and iterated, and a lot of information is sprinting and splitting, the hotel general manager needs to have a strong learning ability, be able to absorb the latest knowledge and technology, and fill the ever-changing customer needs and management needs.

Change is the theme of all walks of life now. As a professional manager, only by actively embracing Internet technology and automation technology, learning the latest knowledge and skills, and constantly iterating traditional management and combining with the Internet can we maintain our advantages, keep pace with the times and maintain our competitive advantage.

Therefore, a successful hotel general manager not only needs to maintain his continuous learning ability, but also needs to drive the team to keep learning and progress and build a learning team according to the strategic development needs of the enterprise, so that the whole organization can keep pace and develop continuously.

4. Ability to formulate hotel policies and rules that meet the needs of the organization.

In modern hotel management, we can't rely entirely on the personal charm or ability of the founder or general manager, let alone on personal preferences and styles.

At the same time, it needs the support of mature and well-run systems and rules, so that the whole team and organization can operate well, give play to the strength of the organization, operate efficiently and perform their duties. And all kinds of rules and regulations are like a banner, which can point to where to fight, standardize the behavior of employees, have evidence to follow in work, make mistakes according to rules, have merits to be awarded and so on.

The hotel's various systems include organizational structure system, salary system, performance system, commission system, customer management system, employee welfare system, reward and punishment system of various departments, etc. Only when the general manager has correct values, stands at the height of strategic development and the system meets the needs of the organization can he establish a good foundation for the hotel management. (WeChat official account document template topic, gathered a large number of various office system templates, welcome to receive)

5. Always grasp the ability to be close to customers' needs.

In the increasingly fierce competition and excessive demand in the hotel industry, whoever can do a good job in hotel products and services, keep up with customer needs and win customer recognition will be in an invincible position in the ever-changing competition and maintain the continuous improvement of hotel management efficiency.

As a general manager of a hotel, we should always focus on customer demand, constantly optimize hotel products, constantly innovate, keep up with market demand, guide employees to focus on customers, put customer satisfaction first, and always pay attention to what services and products customers need, so we need to constantly adjust and tilt according to needs in actual operation to meet needs at all times;

6. Have the awareness and ability to cultivate talents.

Modern business competition is the competition of talents. As a labor-intensive enterprise, hotels achieve a lot of work and services through front-line employees, so the management needs high-quality, standardized behavior and excellent front-line teams to provide professional and high-quality services and products. At present, the talent training of hotels can't keep up with the needs of hotel development. After just two or three years of training, a large number of chain hotels leave their branches to newly promoted department managers. This phenomenon is everywhere.

Of course, the talent training mechanism and system construction of our hotel industry is not only the cause of the industry itself, but also related to the upstream and downstream of the society and the industry. Many hotels have a problem. It is better to cultivate a quick idea than to dig one. They tend to be superstitious about chain brands or high-star brands, but ignore the matching between talents and organizations. As a result, the turnover rate of most hotel management talents is high, and they can only stay for about one year, which makes it difficult to make good achievements and intensifies the impetuousness of the industry.

Many hotels do not have their own mature mechanism for attracting, cultivating, using and cultivating talents, and they also lack long-term planning, trying to dig corners to quench their thirst through salary competition, work commitment and brand competition.

A successful hotel general manager should have a clear set of systems and standards to attract, use, train talents and identify with corporate culture, which not only creates a cradle for outstanding practitioners, but also becomes a benchmark for the industry and forms a talent siphon effect.

Therefore, an excellent hotel general manager should establish a talent attraction and training system to promote the long-term development of the hotel, which is not short of talents, but also conducive to the long-term healthy development of the industry and the growth of employees.

7, strategic control and innovation ability

The general manager of the hotel should not focus on the small things every day, deal with some operational problems and be a fireman, and should not stay in empty theories and concepts; As an excellent hotel general manager, he should pay attention to strategic vision, thinking, leadership skills and management ability, and form his own unique management art and leadership style.

With the intensification of hotel brand competition, the general managers of most chain hotels are tired of dealing with owners and group headquarters. At the same time, faced with short-term performance pressure and store change rotation for about a year, they are rarely or unwilling to focus on the long-term development strategy of hotels.

Facing the ever-changing consumer demand, it is necessary for the general manager to innovate and create innovative products and services that are suitable for the hotel's affordability and meet the market demand according to the actual situation of the enterprise, and adjust his marketing methods and management methods according to the ever-changing customer demand.

A successful hotel general manager should be able to do a good job in the enterprise, pay attention to the industry, cultivate talents, cultivate self-cultivation and establish trust; Through lifelong learning, with healthy and positive values and outlook on life, the management team keeps pace with the times, advocates and establishes excellent corporate culture, and builds an excellent learning team, so that the team has strong combat effectiveness and can cope with future challenges and demand changes.

Part of this article is for reference: Wei Wenbin, Senior Consultant of Hotel.

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