What does it mean that the courtesy reception has a golden key?

Golden key is a kind of service, which is only available in star-rated hotels. It is one of the criteria for evaluating star-rated hotels. Most of them belong to the front office, and the English name is Concierge. In layman's terms, it is the concierge department. The service aim of Golden Key is to solve all difficulties for guests without violating laws and ethics. Service motto: "Although we are not omnipotent, we try our best".

The golden key needs to be examined, and those who pass the examination will hang a golden key on the left and right of the collar. Like a business card. Guests will know that your hotel provides golden key service when they see it.