What is the hotel turndown service?

Turndown is a hotel service that involves re-cleaning the room and making bedding for guests to sleep in, usually at night when the guests are not in the room. The most important thing to note is to disturb the guests' rest time.

The waiter should replace used tableware or drinking utensils; clean and replace water glasses in the bathroom; replenish utensils in the bathroom, etc., and clean the guest rooms. Clean up debris (clean trash cans and ashtrays, replace used tableware or drinking utensils in a timely manner), clean up guest belongings (guests’ clothes are neatly folded or hung, all shoes are neatly stacked in pairs, and placed on the bed or table In principle, guests’ belongings should not be moved at will), tidy up the bathroom (if the guest has used it, clean the bathtub, basin, toilet bowl, and mirror; replace the used cotton fabrics; place the guest’s personal bathroom supplies neatly).

Notes on hotel turndown service:

1. Make sure there is no "Do Not Disturb" sign or the door is locked. Knock lightly on the door, call the room attendant, and slowly open the door.

2. When you see a guest, you should ask if you can come in to clean the room. If the guest refuses service, it should be noted on the waiter's work record.

3. Check the lights and switches to make sure they are in normal use, and turn on the air conditioner to the specified scale. Organize the utensils and supplies in the guest room.

4. Gently close the curtains. If guests are present, you should consult the guests before operating.

5. Execute the bed opening service procedure, pull the bed cover down from the head of the bed and fold it as required, place the bed cover on the wardrobe or luggage rack, open a corner of the bed, fold the cover sheet and blanket into a triangle, and put breakfast on it and good night card.

6. Clean the ashtray and tabletop, fill the kettle with hot water and ice, and put the day's newspaper next to the stationery folder.

7. Cleaning the bathroom mainly involves scrubbing the basin, flushing the toilet, bathtub, and changing cups.

8. Replace used towels and make sure they are clean; replenish guest supplies when guests request extra beds.

9. Check the bathroom and room, except for the bedside lamp. Turn off the lights and close the door.

10. When opening the bed, if one person lives in a single room, open the side of the bedside table with the telephone. If one person goes to the twin room, he usually opens the bedside table near the bathroom; if two people live in the master room. If both sides are open, if two people live in a twin room, each side will open next to the bedside table.

Extended information Baidu Encyclopedia, link:: Hotel Services