Basic requirements of five-star hotel standards

A. reasonable division of functions;

B. These facilities are convenient and safe to use.

The interior and exterior decoration are made of high-grade luxury materials, with exquisite workmanship and outstanding style.

The graphic symbols of hotel public information conform to LB/T 00 1.

There is central air conditioning (except villas and resorts), and all areas are well ventilated.

There is a computer management system suitable for hotel star rating.

6 background music system. 1. spacious, suitable for reception capacity;

2. Luxurious atmosphere, unique style, elegant decoration, harmonious tone and sufficient light;

3. There is a general service desk suitable for the hotel scale and star rating;

4. The main service desk is marked in Chinese and English, and reception, inquiry and checkout are set up in different sections, with staff on duty 24 hours a day;

5. Provide message service;

F. Provide one-time ordinary bill settlement service (except commodities);

6. Provide credit card services;

7. 18h provides foreign currency exchange service;

8. The main service desk provides hotel service publicity materials, hotel price lists, local traffic maps in Chinese and English, national tourist traffic maps, introductions of tourist attractions in this city and the whole country, schedules of various means of transportation, and newspapers and periodicals suitable for hotel guests;

9. You can directly accept 18h domestic and international room reservation, and you can book other domestic hotel rooms;

10. Both the hotel and the guests have opened safes to store valuables. The safe location is safe and hidden, which can protect the privacy of guests;

1 1. Set a doorman to receive guests, and use 18h to greet guests;

12. Full-time bellboy, special baggage car, 24-hour baggage service. There is a small luggage storage place;

13. Set the manager on duty to receive guests 24 hours a day;

14. Assign a lobby manager to serve in the front office of 18h;

15. Set a guest rest place in the non-business area;

16. Provide in-store tracking service;

17. Provide valet reservation and taxi service;

18. There are ramps for disabled people in the foyer and main public areas, with wheelchairs. There are toilets or toilet seats for the disabled, which can provide special services for the disabled;

19. Be able to provide services in at least two foreign languages (English is the necessary language). All instructions and services should be expressed in at least both Chinese and English;

20. The operator can provide customers with telephone service (customer service) in at least three foreign languages (English is the necessary language). A. At least 50 rooms (sets) are available for rent;

B. 70% of the guest room area (excluding bathrooms and corridors) is not less than 20 square meters;

C. Luxury decoration, including luxury upholstered bed, writing desk, wardrobe and clothes rack, coffee table, chair or simple sofa, bedside table, bedside lamp, desk lamp, floor lamp, full-length mirror, luggage rack and other advanced supporting furniture. The interior is covered with high-grade carpet or high-quality wood floor. Using regional lighting, the illumination of the target object is good;

D. There is a bathroom, equipped with a high-grade pumping bucket, a dressing table (equipped with a washbasin and a toilet mirror), a bathtub with a shower head (shower head is not needed if there is a separate shower room), a shower curtain and a clothesline. Take effective anti-skid measures. The bathroom floor and wall are decorated with luxurious building materials, with elegant and soft colors, zoning lighting and good destination lighting. Have a good exhaust system, 1 10/220V power socket, telephone auxiliary machine. Equipped with hair dryer and weighing scale. 24-hour hot and cold water supply;

E. there are domestic and international direct dial telephones. There are instructions for use and a local telephone directory next to the phone;

F color TV sets, audio equipment and closed-circuit television broadcasting systems are all available. There are no less than 16 radio channels, including satellite TV programs or self-made programs, with channel descriptions and program lists. The broadcast content shall comply with the regulations of China municipal government. Self-run programs have at least 2 channels, broadcast at least twice a day, and the broadcast time ends at night not earlier than1am;

G. There are very effective noise prevention and sound insulation measures;

H. There are inner curtains and outer sunshade curtains;

First, there is a single room;

J. there are suites;

K. luxury suites with at least 5 rooms;

L there is a special room for the disabled, and the equipment in this room can meet the general requirements of the disabled;

Rice (short for meter) is suitable for the hotel's own star-rated stationery. There are hotel service guides, price lists, accommodation regulations, introduction of tourist attractions in this city, tourist traffic maps of this city, and newspapers and periodicals suitable for hotel guests;

Noun (abbreviation of Noun) The room and bathroom are cleaned every day 1 time, the sheets and pillowcases are replaced every day, and the guest supplies and consumables are fully supplemented. At the request of the guests, they are cleaned at any time to supplement the guest supplies and consumables;

O. Provide turndown service and place good night cards, flowers or gifts;

P provide cold and hot drinking water and ice cubes for p.24h hours, and provide tea or coffee for free;

Q. There is a mini-bar (including mini-refrigerator) in the guest room, which provides enough drinks, puts hard liquor in a proper position, and is equipped with drinking utensils and wine list;

R. When guests receive guests in the room, they can provide additional chairs and tea service as required;

South provides wake-up service;

T. providing message service;

The unit provides clothes dry cleaning, wet washing, ironing and repairing services, and returns them to the guests within 24 hours. 16h to provide urgent service;

Verb (abbreviation of verb) has a room delivery menu and a wine list, providing 24-hour Chinese and Western breakfast and dinner service. No less than 10 kinds of food, no less than 8 kinds of drinks and no less than 6 kinds of sweets, and there are food delivery signs that can be hung outside the door;

W. provide shoeshine service. A. The total number of meals should be adapted to the reception capacity of the guest room;

B. There are Chinese restaurants with reasonable layout and luxurious decoration. Can provide at least two flavors of Chinese food. After dinner, guests should order food no earlier than 22: 00;

C. There is a high-class western restaurant with reasonable layout, luxurious decoration and elegant style, equipped with a special western-style kitchen;

D there is a unique coffee shop (simple western restaurant) with elegant style and reasonable location. Buffet breakfast and western-style dinner can be provided. The business hours of coffee shops (or restaurants) shall be no less than 18h, and there shall be clear business hours;

E. there is a suitable banquet hall or small banquet hall. Can provide Chinese and western banquet services;

F a bar with reasonable location, elegant decoration, characteristics and independence;

Supervisors, foremen and waiters in restaurants and bars can provide services in fluent English. Restaurants and bars can provide services in at least three foreign languages (English is the necessary language).

H. there is a restaurant that is open 24 hours a day. A. The location is reasonable and the layout is scientific, ensuring that the food delivery route is short and does not cross other public areas;

B. Tile the wall, lay anti-skid materials on the ground and have a ceiling;

C the cold dish room and pastry room are separated independently, and the air conditioning equipment is sufficient. There are air disinfection facilities in the cold dish room;

D. The roughing room is isolated from the operation room, the temperature in the operation room is appropriate, and the cold air supply is more adequate than that in the guest room;

E. there is enough cold storage;

F. the location of the dishwashing room is reasonable;

G. There are special facilities for placing temporary garbage and keep them closed;

H between the kitchen and the dining room, there is a spring door, which is sound-proof, heat-insulating and odor-proof.

First, take effective measures to kill mosquitoes, flies, cockroaches and other pests. A. There is a parking lot (underground parking lot or parking building);

B there are enough high-quality passenger elevators, the cars are elegantly decorated and there are service elevators;

C. having a public telephone and a local telephone book;

D. there are separate toilets for men and women;

E. There are shopping malls selling daily necessities, souvenirs, handicrafts and other commodities;

F There is a business center that sells stamps, sends letters, handles telegrams, telexes, faxes, photocopies, international long-distance calls, domestic baggage consignment, film development, etc. Provide typing and other services;

G. there is a infirmary;

H provide ticketing services such as ticket purchase, transportation, movies and visits;

1. Providing sightseeing services in the city;

J there are special emergency power supply lines and emergency lighting.