What should the hotel front desk pay attention to?

Reprint the following information for your reference.

1. The front desk staff must always know the situation of each room correctly-entering the house, dirty room, clean room, maintenance room, room type, house price, windows, darkroom, computer room, etc. , so as to provide a reliable basis for the sale and distribution of rooms.

2. The front desk staff must provide high-quality services, such as reservation, registration, inquiry, telephone, message, luggage, room change, keys and check-out.

3. Coordinate rooms to solve various problems encountered during check-in, and contact various departments to provide quality services for guests.

4. The purpose of establishing a guest account is to record and monitor the financial relationship between the guest and the hotel, so as to ensure that the hotel can obtain operating income timely and accurately. The guest's bill can be established when booking a room (recorded as a deposit or advance payment) or when checking in.

5. Pay attention to using polite expressions such as "please", "you", "sorry", "sir" and "madam".

6. Always remind yourself to smile.

7. Be good at controlling your emotions at work.

8. Learn to politely refuse.

It can be seen that the work of the front office directly reflects the work efficiency, service quality and management level of the hotel, and directly affects the overall image of the hotel.