Housekeeping Manager Monthly Work Summary

Monthly work summary template for housekeeping department manager

A fulfilling work life has passed by without noticing. Looking back at this extraordinary time, there is laughter, tears, growth and success. Inadequate, work summary should be done for this purpose. So have you ever understood the work summary? The following is a sample monthly work summary for the housekeeping manager that I compiled for you. It is for reference only. Let’s take a look at it.

Monthly Work Summary of the Housekeeping Department Manager 1

According to the overall plan of the hotel, with the care and support of the hotel leaders and the efforts of all the housekeeping department employees, the housekeeping department Focusing closely on operations and carrying out work in employee training, services, facility and equipment maintenance, product quality control and other aspects, we will now report on the specific progress of the above work last year.

1. Training

Based on the actual situation of employees, the department has formulated detailed training plans and adopted a variety of training methods. In terms of business skills training, we first master the work procedures and standards, then provide on-site drills to employees based on the theoretical learning content, and allow employees to operate in person and provide on-site guidance so that employees can master basic operating skills. The basic skills have been practiced. With more practice, your goal of improving work efficiency will be achieved.

2. In terms of service

In terms of service, describe the plans made by the hotel, the work that has been implemented, and their effects

3. The quality of the products

The product of the housekeeping department is to provide guests with clean, hygienic, safe and comfortable rooms.

1. In terms of hygiene

The housekeeping department disinfects the items in the room in strict accordance with hygiene standards.

Insist on changing bedding for each guest, and towels will be changed at any time according to guest requirements. Bedding and towels require high-temperature disinfection during washing. Bathroom sanitary ware insists on using detergents with disinfection functions. Cups in the room are disinfected by 84°C soaking and high-temperature disinfection. Phones, TV remote controls, and all switches are disinfected with alcohol.

2. Room cleaning

In order to ensure that guests have a clean living environment, the department requires guest rooms to be cleaned no less than three times a day. After 9 o'clock in the morning and before 12 o'clock, all guest rooms must be fully cleaned. After 14 o'clock in the afternoon, the rooms must be tidied up once before 17 o'clock. After 18 o'clock in the evening, the rooms must be turned down and tidied once before 22 o'clock. . In addition to the three necessary cleanings, we also accept requests from guests to clean their rooms at any time, even if a guest requests to tidy up the room in the middle of the night. We also arrange dedicated service.

3. In terms of safety

IV. Based on the above summary, a work plan is proposed

There is a long way to go, opportunities and difficulties coexist, goals and reality We have to face the gap and meet the challenges. Here, I will earnestly follow the instructions of the hotel leaders and call on all employees in the department to unite and work hard to take the guest room work to a higher level. Room Manager Monthly Work Summary 2

The tense and busy year is coming to an end soon. Looking back on the department's work this year, there are many gains and experiences. In order to take the department's work to a higher level next year, it is necessary to summarize the gains and losses in this year's work. This year, the work of the housekeeping department has always been centered around the central work and management policy of the apartment. In accordance with the overall goals and requirements of the apartment, it is team-oriented, strictly managed, and pays close attention to service quality, especially in terms of business indicators. After everyone Due to our efforts, the revenue from the guest rooms has been greatly improved, and the operating indicators set by the school have been exceeded. Let’s summarize the work of the department.

As a service department, the housekeeping department is our primary job to provide guests with a clean, quiet, comfortable and warm resting environment. But at the same time, we are also responsible for generating revenue and saving money for the enterprise. branch responsibility. Over the past year, through the joint efforts of all employees and department managers, the parts with operating indicators have completed the tasks assigned to us by the school at the beginning of the year.

As of the end of October, the apartment had achieved an income of 3.25 million yuan, of which the guest room department had achieved an income of 1.81 million yuan. Compared with last year, the income has increased to a certain extent.

While working hard to generate income, we also do not forget to save. The department carries out the saving work throughout the year, and does its best to reduce costs while ensuring the quality of work and not affecting customer service. We are fully aware of every penny saved. The money is the profits of the apartment.

The laundry department has done an outstanding job in this regard. At the beginning of the year, a strict delivery and purchasing system was established. Foreman, supervisor, and manager checked at all levels, and the monthly delivery volume was strictly controlled to the minimum. The factory No excess goods are stored inside. When using detergent, use it according to the prescribed amount, adopt the method of weighing and reading the scale, and the foreman will check it. In this way, unnecessary human waste is avoided to a large extent, and the method of concentrated washing is adopted for the washing of items. , put all the items that can be washed together as much as possible, so that you can avoid starting the machine when it is not full, and save a lot of energy to a great extent.

At the same time, the workload of employees has also increased virtually, because we undertake a lot of outside work, and items from multiple hotels are often washed together. Employees must wash items from different hotels separately before washing. After washing, you have to separate the items according to the different marks before proceeding to the next process. People who have never done this work can hardly imagine how hard and tedious the work is, especially in summer, when the weather The temperature in the hot workshop is very high, and even when you are working, you will get soaked even if you stay for a while. However, the employees do not complain at all and work hard every day, week after week. The awareness of saving a drop of water and saving a point gradually formed in the consciousness of the laundry department employees. The guest room floor strives to control costs while ensuring customer service to increase guest room revenue, and let every employee establish a sense of appointment in their daily work.

Several measures taken by the department:

1. The guest rooms are gradually replaced by three and one, replacing the original small bottled guest supplies such as shampoo, conditioner, bath gel, etc., which greatly It greatly saves expenses and reduces costs.

2. The service of cold water and ice cubes will be stopped in the guest rooms and will only be replenished when guests request it, thus saving water and energy.

3. In response to the municipal government’s environmental protection requirements, some consumer products (such as toothpaste, soap, combs) have canceled their original outer packaging and used recycled paper packaging, which not only meets environmental protection requirements , and the price has dropped, which can be described as killing two birds with one stone.

4. Reuse waste and turn discarded bed sheets into inner pillow bags.

5. Strictly control the delivery and loss reporting rate of linen, and establish a one-to-one changing and washing system on the floor and laundry room, which greatly reduces the loss rate and loss reporting rate of linen.

6. The seven hot water heaters on seven floors were shut down. Although it brought a lot of inconvenience to the employees’ work, the work of saving energy was implemented.

This year there is another important task for the guest rooms, the renovation work on the 13th and 14th floors. During the land reclamation period, all the staff of the housekeeping department overcame many difficulties in order to put the newly renovated guest rooms into use one day earlier. Carrying forward the spirit of not being afraid of hardship and tiredness, on the basis of completing his own work every day, he worked overtime and worked continuously. He completed the placement and cleaning of the room items in a short time, ensuring the timely rental of the guest rooms. We have made our contribution to increasing the hotel's revenue.

In terms of employee team building, the department actively responded to the call of the building management committee, worked hard to train the department’s business backbone, and completed the construction of the second echelon. This year, four people from the department have been sent to Shanxi and Baotou by Zhongfan Company to engage in hotel management work. Their work has also been recognized and praised by local owners, Zhongfan leaders and building leaders. At the same time, they themselves are also on this assignment Got exercise at work.

Both business knowledge and management level have made great progress. They said that they benefited a lot from this expatriate activity and learned many things that they could not learn in the building. Currently, there is one employee in the housekeeping department who is engaged in management work in Tianjin. In daily work, the department also attaches great importance to the construction of a team of managers. We know that only by cultivating a team of managers with excellent ideological levels and business knowledge can we lead this department well.

The department holds a meeting of managers above the foreman level once a week. At the meeting, everyone discusses the problems existing in the department's work, speaks freely and works together to ensure that everything is implemented and everyone has feedback. The foreman is required to implement everything to the end.

When it comes to employee management, we do not adopt simple formulaic management methods, but proceed from the actual situation. When employees have problems at work, we do not simply punish them, but help employees analyze the reasons for the problems. Find ways to solve problems and avoid similar problems from recurring.

Doing a good job in the ideological work of employees is also a focus of the department's work this year. Only when employees are in a comfortable mood can they devote their enthusiasm to their work and provide customers with high-quality services. This year's one of the building's The important task is to adjust the employee salary system. This is a very tricky and complicated task because it involves the vital interests of every employee. In order to do the job well and avoid unnecessary human turbulence, we have done in-depth We worked meticulously and one-on-one to repeatedly emphasize the purpose, significance, and implementation plan of this wage adjustment.

Let employees fully understand that hard work pays off. After repeated and tireless work, after the implementation of the new salary plan, the department has not experienced any instability factors, although many of our employees have experienced significant salary increases. Low, through this incident, we have also deeply realized that as long as our work is done properly, deeply and carefully, the vast majority of employees will understand and support us.

6. The floor of the lobby was re-polished and renovated, and the carpets in the banquet hall and some guest rooms were thoroughly cleaned. Clean again thoroughly.

7. Organize employees to actively participate in table tennis, poker, tug-of-war and other activities organized by the trade union.

Shortcomings in the department’s work this year:

1. The department regularly holds special training on business knowledge every month.

2. The cleanliness of rooms and public areas needs to be further improved.

3. The service standards of each position need to be further strengthened.

4. The comprehensive quality of management personnel needs to be improved.

Prospects for next year’s work, next year will be a year of opportunities and challenges. The work of the department will closely focus on the central work of the building, and strive to complete the operating indicators issued by the management committee while having a positive impact on the work of the department. The following assumptions.

1. Restandardize the service standards for each position in the department and strengthen employees’ service awareness.

2. Each employee establishes a personal file within the department to record each person’s performance so that the year-end evaluation is well-documented and avoids human factors.

3. Computerize the department’s delivery of customer supplies and cleaning agents, and strictly control costs within the building’s budget.

4. Strengthen the construction of the management team, and implement quarterly evaluation, mid-year evaluation, and end-of-year evaluation systems for management personnel above foreman and above to ensure the survival of the fittest.

Next year’s work focus:

1. Establish engineering maintenance files and track guest room maintenance status. Starting from this year, the service center has established engineering maintenance files to record some special maintenance projects for convenience. Track and understand the maintenance status of guest rooms in a timely manner, thereby more effectively ensuring the integrity of the facilities and equipment of the rooms to be sold, and at the same time better understanding the operating status of the facilities and equipment of a room over a period of time. 5. Strengthen regular coordination with the engineering department to improve the current The engineering problems existing in the guest rooms include "painting project, maintenance project by Zhaokai Company, wooden board moldy and rotten deformation project, water seepage project, mirror glass cracking project, overall decoration project, glass glue blackening and yellowing project, door frame cracks, hot water supply "Wait a minute" will be processed one by one.

2. In view of the aging of some guest room tools and guest service facilities, communicate with suppliers more, strengthen maintenance efforts, and schedule maintenance work by dedicated personnel on a planned and regular basis.

1. The scrap rate of linen is gradually increasing. Coordinate the washing company to formulate relevant measures to improve the quality of washing, strengthen the ideological and moral education and operational skills training of employees, reduce the scrap rate, and convert reusable linen into reusable ones. Contact the washing company or relevant units in time for modification and use.

2. For employee management, use a hard-and-soft hand-on-hand teaching method to improve your own affinity and shorten the distance with employees. Organize department activities and corresponding skills competitions to cultivate more backbones of the department and improve employees' loyalty to the hotel.

3. Continuously enrich yourself, improve your comprehensive capabilities, pay attention to the training of department managers at the grassroots level, and impart more work experience to ensure that the department has unified thinking and works in one place. Increase the training of department employees to ensure the quality of guest room service and hygiene, raise the overall level of guest rooms to a higher level, strengthen job rotation training, cultivate department generalists, and avoid personnel loss that affects the normal operation of the department.

There is a long way to go in 20xx, opportunities and difficulties coexist, and the gap between goals and reality requires us to face and meet the challenges. Here, I will earnestly follow the instructions of the hotel leaders and call on all employees in the department to unite and work hard to take the guest room work to a higher level. Room Manager Monthly Work Summary 3

Time flies, and time flies. In the blink of an eye, it has been one year since I joined xxx’s room department. I will now summarize and report on the progress of this year’s work, and briefly outline the work plans for next year. Overview.

In 20xx, I did some work in the housekeeping department.

1. 20xx is generally a busy year for the housekeeping department

First of all, we must do a good job in daily service management, go to the site frequently, point out problems in a timely manner and provide training , to ensure the quality of customer service, conduct a comprehensive inspection of guest room cleanliness, timely inspection of public area cleanliness, reasonably arrange planned sanitation, and do a good job in the maintenance of facilities and equipment.

Secondly, in 20xx, the engineering maintenance in the guest room area will be maintained at any time. Some maintenance problems are progressing slowly and there are remaining problems. Therefore, in 20xx, it is planned to detail the engineering maintenance in each area. Recorded in the department's project history files for easy follow-up, tracking of room maintenance status and filing.

2. Standardize the service terminology of each district and position to improve the quality of customer service.

In order to reflect the professional quality of hotel service personnel, in the first half of the year, we made etiquette, grooming and other corresponding requirements for the employees of our department. After a period of time, due to various reasons, many employees were dissatisfied with them. It is a pity that we have slacked off, were not strict with ourselves, and did not persist. However, good things come from persistence, and we will increase training and supervision in this regard.

3. In order to ensure the quality of guest rooms, a practical skills assessment was conducted.

The overall effect is good, and has been significantly improved after on-site guidance. In 20xx, it is necessary to increase the training of practical skills.

Fourth, increase revenue and reduce expenditure, reduce costs and increase efficiency, starting from scratch.

The guest room department is the main revenue-generating department of my hotel, and it is also the department with the highest cost in the hotel. Based on the idea that saving is creating profits, it starts from me, starts from scratch, and eliminates all waste. The phenomenon is mainly manifested in:

1. The department has always required employees to insist on recycling disposable low-value consumables for guests

2. The waiters are required to turn off all power supplies during room preparation time , check and unplug the power sign after checking out and other power-saving measures

3. Do not use long running water when using the bathroom. If implemented day after day like this, the hotel can save a lot of water and electricity bills.

5. Persist in doing a good job in department evaluation and strive to create a good working atmosphere for employees

Evaluate one outstanding employee every month to stimulate the enthusiasm for work with employees, Fully mobilize their initiative, consciousness, and enthusiasm, so as to form a healthy competition situation that encourages advanced and spurs backward, and avoids doing good and bad things.

6. Systematic training for employees will be strengthened in 20xx

The loss of department personnel has led to an increase in the salary of our department. If we want to improve service quality, we must first start with new employees. , to enable new employees to have high service awareness and service skills, we need to conduct systematic training for new employees, which requires our managers at all levels to put in a lot of effort. This work will become the focus of our department's work next year. An important point.

Continuously enrich yourself, improve your comprehensive capabilities, increase the training of department employees, ensure the quality of guest room service and hygiene, raise the overall level of guest rooms to a higher level, strengthen job rotation training, cultivate department generalists, and avoid Staff turnover affects the normal operation of the department.

Based on the hotel’s multiple power outages in 20xx, relevant emergency plans and employee training will be established to avoid accidents in emergencies

7. Self-existing problems Problems

1. There is insufficient communication between colleagues and between departments

2. The level of detail in handling various large and small matters is not enough

3. Insufficient inspection of training, layout, and arranged matters

We firmly believe that under the wise decision-making of the head office and hotel leaders, the sincere unity and consistent spirit of the hotel managers from all departments, and the overall With employees united and working together, we believe we can do better next year. Let us unite, forge ahead, innovate, and work hard to build and promote a well-off business hotel tomorrow!!! ;