Traditional Culture Encyclopedia - Hotel franchise - In a hotel, what personality guests are most likely to complain?
In a hotel, what personality guests are most likely to complain?
Hotel front desk staff is the first threshold to receive guests, and they can easily see the types of guests.
There is a kind of guest who chatters at the front desk, picking his nose and eyes. Such people should be careful to wait on them, because they are the most difficult to wait on.
It's not difficult to look around coldly and say nothing, but keep in touch with them. If they take the initiative to ask questions, they should show a warm attitude to solve them, so that they will feel that the hotel is working hard, so that they will not complain.
Guests who are busy making business calls or are careless and don't care much about anything are generally the easiest to serve as long as they don't put forward any special opinions or requirements on their own initiative.
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