Five major quality inspection work plans in 2023

Work plan for quality inspection in 2023 1

In order to strengthen the management of hotel service quality and improve the overall competiti

Five major quality inspection work plans in 2023

Work plan for quality inspection in 2023 1

In order to strengthen the management of hotel service quality and improve the overall competitiveness of the hotel. In order to ensure that the service quality inspection can be effectively carried out and the rectification work can be actively implemented, the quality inspection regulations are formulated as follows:

I. Hotel Quality Inspection Organization Network

The hotel quality inspection team (hereinafter referred to as the quality inspection team) consists of a leading group and a working group, and is responsible for inspecting and supervising the service quality and work quality of all departments of the hotel, and putting forward rectification opinions for follow-up assessment.

(1) Leading Group: Team Leader: General Manager. Deputy Head: Deputy General Manager. Team members: chief financial officer, assistant general manager, assistant general manager, manager of quality inspection and training department, and lobby manager.

(II) Working Group: Team Leader: Deputy General Manager. Deputy team leader: manager of quality inspection and training department and lobby manager. Members: Executive Chef, Manager of Engineering Department, Manager of Housekeeping Department, Deputy Director of General Office, Personnel Manager, Manager of Chinese Restaurant, Manager of Western Restaurant and Assistant Manager of Lobby.

Second, the hotel quality inspection project scope

Scope of hotel quality inspection project: project scope.

1, the overall requirements (including the implementation of management systems and norms and the quality of employees).

2. Front office (including switchboard, reservation, check-in, luggage service, wake-up service, checkout, maintenance and sanitation of business center and front office).

3. Rooms (including room service, turndown service, laundry service, mini-bar service, room maintenance and cleaning).

4. Catering (including buffet breakfast service, dinner service, lobby bar service, food delivery service, maintenance and cleaning of catering area).

5. Public * * * and backstage area (including surrounding environment, maintenance of elevator hall in staircase corridor, public * * * toilet and backstage area).

6. Other services (including conference and banquet services, gyms, swimming pools and changing rooms).

Third, the operation mode of hotel quality inspection

Operation mode of hotel quality inspection:

(1) Working Principles of Hotel Quality Inspection Team: Working Principles of Hotel Quality Inspection Team:

Principle 1. On the premise of being familiar with the Interpretation of Classification, Evaluation and Evaluation of Tourist Hotels, the personnel participating in quality inspection should objectively carry out quality inspection with a serious and responsible attitude and the principle of seeking truth from facts, referring to the Interpretation of Classification, Evaluation and Interpretation of Tourist Hotels and the employee manuals of other hotel systems, and obey the work arrangements of hotel leaders and quality inspection teams.

2. The questionable events or inconclusive contents in quality inspection shall be truthfully recorded in the quality inspection form, and personal opinions shall be put forward.

3. Record the work of hotel leaders in real time during quality inspection? .

(2) Operation mode of hotel quality inspection:

Operation mode of hotel quality inspection:

1, check regularly once a week, the participants shall be determined by the quality inspection team leader, and a two-week quality inspection report shall be issued; Check once every two months, led by the quality inspection team leader? The person in charge of the security department and the engineering department or the personnel designated by the department and relevant personnel shall attend to conduct a comprehensive inspection of the hotel's safety facilities, equipment and maintenance, and designate the personnel of the inspected department to make on-site records, issue a quality inspection report, and the quality inspection working group shall make a summary inspection; Spot check once every quarter, invite members of the hotel quality inspection leading group or experts from the industrial and commercial bureau to conduct spot checks on the hotel together with the hotel quality inspection working group, and issue professional reports.

2. During quality inspection, the department shall, in conjunction with the quality inspection working group, send service personnel to the site for inspection.

3. For the problems found in the inspection process, the quality inspection team leader shall designate personnel and the accompanying personnel of the inspected department to make detailed records, so that the inspected department can investigate the causes of the problems.

4. After summarizing the inspection results, the quality inspection team will fill in the quality inspection report for the problems and send it to all departments.

5. The managers of each department fill in the rectification measures and rectification time on the quality inspection report, and sign it for confirmation, and the quality inspection report will be fed back to the quality inspection team.

6. The quality inspection team shall review the results on the rectification plan and quality inspection report, and feed back the results to the quality inspection leading group for review.

7. If the department fails to feedback the results in time or refuses to rectify, handle or repeat the same problem, the quality inspection team will ask the hotel to report it at the regular administrative meeting, and make corresponding economic assessment for the department head as appropriate.

8. Controversial problems in quality inspection should be reported to the leading group of hotel quality inspection for coordination and treatment, and whether to punish them or not as the case may be.

(3) Hotel quality inspection channels:

Hotel quality inspection channels: quality inspection channels: a, direct inspection; B, duty record; C. feedback from other people or departments; D, guest complaints; E, guest opinion form, etc.

Work Plan II for Quality Inspection in 2023

After many years of quality inspection, I sometimes feel that I have some experience or handle things by my own judgment, so I have made many problems and mistakes. Afterwards, I know whether it is my lack of social experience or improper handling of things. I am determined to improve my quality in my future work, rest more, work harder, let myself surpass myself now and strive for greater progress.

First, do a good job in production and quality guidance and supervision.

Carry out quality awareness education and training, strictly implement all quality standards and iso900 1 quality system standards, and accomplish all tasks in a down-to-earth manner according to the established departmental objectives; Learn and update in time to make the applied management methods more scientific and reasonable. And adhere to the quality management method with iso as the goal, continue to strengthen communication and cooperation with various departments, and promote mutual understanding and coordinated development.

Second, statistical analysis.

Statistics and analysis of quality problems show whether weekly and monthly quality work is progress or retrogression, so that the quality of the process controlled by quality inspectors can be seen at a glance. For nonconforming items, fill in the notice of nonconforming products on site, clean up nonconforming products and semi-finished products in time, and work out preventive and corrective measures with the production department to avoid the recurrence of the same problem and lead to greater batch problems; Take the initiative to use data analysis, timely statistical monthly inspection and quality inspection results, and timely analysis, report to the leadership, timely grasp the quality dynamics, to provide a basis for leadership decision-making.

Third, departmental team building.

In order to improve the cohesion of the department and instill the concept of the team, the old inspector and the new inspector are required to help each other. The old inspector teaches the new inspector, and the new inspector infects the old inspector with his passion for work and shows the relationship between each inspector. Emphasize that the quality inspector's work results represent the quality inspection department rather than himself. If a person's work is not done well, everyone has the obligation to help and build the quality inspection department into a team with high cohesion, high sense of competition and learning ability. After changing jobs, the knowledge of quality inspectors can be improved, and each quality inspector can have a new understanding of the workshop technology he is responsible for, which is conducive to his own growth and the improvement of the quality of the whole product. Job exchange is more conducive to improving the learning interest of quality inspectors, cultivating comprehensive inspectors for his department, and reducing or avoiding the problem of personnel replacement when individual inspectors are absent or off-duty; Make use of overtime in the evening to train quality inspectors or provide some books for them to study according to their actual situation, so as to improve their comprehensive quality.

Four, strengthen the supervision of the work of quality inspectors.

Check the accuracy and completeness of the quality inspector's detection once a month to prevent false detection and missed detection. The accuracy of inspection reaches 65,438+000%, and the completion rate of inspection items reaches 65,438+000%, which ensures that quality inspectors can timely and accurately grasp the quality of products and raw materials, prevent unqualified products or semi-finished products from being transferred to the next working procedure, prevent quality accidents and continuously improve customer satisfaction.

Fifth, do a good job in product quality publicity.

Of course, doing quality work well is not as easy as you think. We must instill the brand concept in our employees. Let all members of the enterprise take brand strategy as their own responsibility. Of course, this brand concept includes business philosophy, science and technology, rules and regulations, corporate culture and so on, which will produce strong cohesion and core competitiveness. This intangible asset will attract consumers and be recognized by customers.

With the new year and new atmosphere, all the staff of the quality inspection department will make all preparations to meet the new challenges in order to achieve the goal of building a well-known brand. I believe the company will have a better tomorrow!

Work plan for quality inspection in 2023 3

In order to make our company's products flow to the market for a long time and get unanimous praise from the broad masses of the people, as a company quality inspector, I hereby make the following work plan for my future competence:

1, sampling inspection of products in the production process, implementation and maintenance of inspection status identification, responsible for the function, appearance and packaging inspection of products produced by the company, filling in inspection records and filing.

2. Supervise the production personnel to carry out normal production, conduct self-inspection, mutual inspection and first inspection, and make daily records.

3. Strengthen technical implementation and quality inspection in the production process. Do a good job in process control.

4, master the printing and packaging product quality inspection procedures and testing methods and standards.

5. Assist all departments to deal with various problems in the production process.

6, a strong sense of responsibility, serious work, can withstand greater work pressure. Be responsible for product quality status identification and strictly control the entry and exit of defective products;

7. Other work arranged by the leaders.

8, understand the basic inspection procedures. Responsible for the function, appearance and packaging inspection of products produced by the company, able to record daily work, make weekly statistics, summarize and report to the direct person in charge;

Quality is the eternal topic of enterprises, and it is the foundation and guarantee of enterprise development. Over the past year, the company has always adhered to the policy of "quality first, prevention first", paid close attention to quality work while paying attention to economic benefits, and carried out effective quality inspection management. Quality inspection objectives are clear, responsibilities are in place, quality problems will never be shirked, and accidents caused by violations of systems and operating procedures will never be soft and will not be tolerated. The quality inspector will check the packaged products at any time, solve the problems in time, and make emergency and treatment plans.

Quality awareness should be carried out in the whole process of production, with the focus on correcting habitual illegal operations and further enhancing the quality awareness and self-protection awareness of employees. In the work, strictly abide by the operating rules, constantly improve the supervision and restraint mechanism of quality inspection, implement the quality responsibility system, intensify quality inspection, and always put the idea of "quality first" throughout the whole production process.

The quality production education of employees is basically in place, and the publicity of quality education has been strengthened. Through the company's unified organization of learning and daily education in the workshop department, it sounded the alarm, constantly raised awareness of prevention, and organized relevant personnel to study and educate.

Strengthen the construction of corporate culture. Corporate culture is an idea that is constantly formed in the process of production, management, development and growth. It is the common values and common code of conduct of employees. In the conventional workshop order, the quality inspection class not only completed the quality inspection work, but also strengthened the supervision of employees' production discipline and real-time monitoring of the workshop site, which improved all kinds of violations of discipline and discipline;

As the production quality supervision and management department of the whole plant, the quality control department conducts quality inspection in the work and strives to fulfill the quality control, supervision and management functions of the whole plant. While continuing to grasp the quality inspection standards, we should also strengthen supervision over the quality problems of the whole factory.

If a successful enterprise wants to achieve brilliant achievements, the quality must be favored by the world, and the quality supervisors must fulfill their duties, strictly enforce laws and regulations, never have any selfish interests, and never relax the unqualified products. The sacred and selfless profession of quality inspector is related to the long-term sustainable development of this company and the rise and fall of an enterprise. I will do quality inspection at all costs. I am proud of the great and selfless profession of quality inspector.

Work plan for quality inspection in 2023 4

1. According to the training work of 20 13 years, the work of this department in the coming year will mainly be carried out in the following four aspects: planning, implementation, evaluation and follow-up.

(1) plan

1, according to the business needs of the hotel and the working standards of each position, make a good one-year and quarterly training plan for the hotel.

2. The training content is rich, vivid and practical, and a reasonable training plan is made according to the job requirements and the development direction of the hotel; Do a good job in analyzing the training needs of new employees, old employees, regular employees and managers at all levels to achieve the purpose of training and learning for all hotel employees.

3. Training forms should be diversified. At present, the single face-to-face teaching mode has some limitations, especially for managers, what they need to accept is the latest industry information, cutting-edge and avant-garde service concept, strengthen the training mode of "going out, please come in", and improve management level and work enthusiasm. Advocating the exchange of experience between managers and promoting good experience in time can improve the overall quality of the whole management level.

(2) implementation

According to the relevant process of the training plan, all lecturers and supervisors carry out training on time, and the human resources department directly or indirectly supervises and checks the training and conducts training regularly.

(3) Evaluation

According to the corresponding training content, it is planned to make corresponding test papers or interview questions, scenario simulation and job skills assessment. All departments should record the attendance and assessment of training, and the personnel department will conduct random checks from time to time, and link the inspection results with the promotion and salary adjustment of employees;

(iv) Follow up

Retraining and retraining the unqualified employees, and helping the employees to meet the training and assessment requirements in time.

Second, do a good job in the quality inspection of the hotel, and give full play to the supervisory role of quality inspection in all work of the hotel. In particular, all departments, posts and employees can refer to various process standards during their work to ensure the gradual improvement of the quality of waiters.

(A) quality inspection standards to further refine and improve the post responsibility system, and combined with it, so that each post has a relatively complete quantitative assessment system.

(2) Formulating forms such as Assessment and Scoring Criteria for Each Position and Monthly Quality Inspection Report, which are filled in by each department on a monthly basis and reported to the hotel quality inspection team.

(3) Quality inspection should be normalized. Combine self-inspection, sampling inspection and regular inspection, track the problems raised in quality inspection in time, and accept the problems after rectification.

(four) do a good job in the collection and filing of quality inspection data.

(five) to do other work and tasks assigned by the leadership.

The new year, new opportunities, our department will go all out to do a good job based on the hotel in the new year.

The fifth part of the quality inspection work plan in 2023

The standardization adjustment of a mining industry is deepening and will be completed soon. In 20xx, the company will join the market competition with a brand-new attitude. In order to contribute more economic and social benefits to the company, the employees of the company must meet higher requirements and make more efforts for their careers. Therefore, the quality inspection department has prepared the following scheme.

First, advocate the concept of teamwork and improve work enthusiasm. First, enhance employees' belief of "enterprise development, self-development, strong enterprise and strong self-development" and take enterprise affairs as their own business. Second, we should give full care in an organized way, so that employees can feel the warmth of family in the enterprise; Third, we should manage the unity and cooperation among employees and resolve disputes that may arise between people in time; Fourth, it is necessary to improve the skill level of employees and stimulate their personal development desire.

Second, serving the technical control of the production process is still the focus of quality inspection. It is necessary to maintain the connection of each operation part, maintain the stability of technical methods and the effectiveness of technical services, and meet the production needs.

Third, continue to closely cooperate with the development of mineral processing technology and support exploration work, pay attention to the variability of mineral raw materials, study new problems, and strive to optimize technical methods with controllable measures.

4. The quality control of mineral processing reagents has made a good start, and more projects will be expanded in 20xx. The focus of the work is as follows: First, prevent the occurrence of supplier fraud and avoid the loss of the company's interests. Second, grasp the changes of sensitive indicators to achieve the best production control.

5. The homework consists of three parts: differentiation group, experimental group and sample group. Staffing should be adjusted in time according to the company's production needs, and the division of labor and coordination of each operation group should be done well.

Six, pay attention to market information feedback, and continue to maintain strong support for marketing work.

Seven, further deepen the understanding of the importance of safety in production, never relax the string of safety precautions, and earnestly do a good job in safety precautions and improve occupational health care measures.

Eight, continue to emphasize the importance and necessity of abiding by the company's rules and regulations, strengthen supervision, do not relax the inspection and supervision of the quality of work in this department, improve internal discipline and accounting records in all aspects, attach importance to information feedback from relevant departments, and strive to provide quality services.