Grooming at the hotel front desk

Etiquette is a general term for showing respect. It is a guideline for people to deal with interpersonal relationships in social life and restrain their own behavior to show respect for others. Standard grooming at the front desk makes it easier to attract guests. So what is a standard front desk appearance? Let me introduce it to you below, hoping to help you.

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Specific requirements for front desk grooming

Every employee’s words and deeds represent the image of the hotel. Every employee should be neatly dressed and behave generously. The specific requirements are as follows:

1. Face: clean and non-greasy, no beard for men. Ladies should wear light makeup, no weird-colored lipstick, no heavy makeup, and keep their makeup neat and tidy during working hours.

2. Hair: Trim, comb neatly, keep it clean, and do not dye or leave strange hairstyles. (1) Male employees’ hair does not exceed the ears, does not exceed the collar, and exposes the forehead. It is prohibited to shave the head. (2) The ears of female employees are exposed on both sides, the forehead is exposed on the front, and the eyebrows are not blocked. Short hair does not cover the face. Waiters with long hair should wear hairpins issued by the hotel, and there should be no loose hair and no dandruff

3. Fingers: Clean, nails should be trimmed frequently, nails should not exceed 3mm, and colored nail polish is not allowed. .

4. Mouth: Do not drink alcohol before going to work or during work meals. Do not eat food with pungent odors. There should be no odor in your mouth. No snacks, lozenges, or chewing gum are allowed during working hours.

5. Body: No special body odor, such as body odor, sweat odor, etc. Do not use strong perfume.

6. Dress requirements: (1) Accessories: No necklaces or exaggerated accessories are allowed. (2) Clothing: When going to work, you should wear uniforms customized by the company in accordance with regulations. If managers or office workers need to do market research, they do not need to wear work clothes. The entire store should wear uniforms. Uniform requirements: clean, tidy, no wrinkles, no buttons falling off, all buttons fastened, collars flat and no traces of sweat, sleeves and trouser legs must not be rolled up or rolled up. Male employees must wear their tie straight toward the chest. Male employees should wear dark leather shoes at work, while female employees are not allowed to wear platform shoes, heelless sandals, slippers, cloth shoes, sneakers and other casual shoes, and shoes with spikes are not allowed. (3) Work badge: Employees must wear their badge during working hours. The employee badge is worn on the left side of the chest, with the front of the badge facing outwards.

Appearance, behavior and behavior at the front desk

1. Standing posture: You should stand up and serve with full energy. You should do the following: keep your abdomen in, lift your chest, look straight up, do not hunch your back, shrug your shoulders, insert your pockets, etc., do not place your arms on your hips or cross your chest, do not support the wall with your hands when standing, do not lean against the wall, and smile. The male employee holds his hands behind his back, his feet can be spread apart, roughly shoulder-width apart, and his body's center of gravity is between the two feet. Women can also clasp their hands and stack them in front of their abdomen, and spread their feet slightly apart with one leg as the center of gravity.

2. Sitting posture: Cashiers and receptionists can work while sitting. It should be done: sit 1/3 of the chair, keep your upper body straight, put your feet parallel, and do not cross your legs or look down in front of you, and do not stretch or lie on the workbench.

3. Walking posture: In the public area of ??the hotel, you should walk softly, do not run, and do not talk loudly while walking. When you meet your superiors or customers in passages or corridors, you must be courteous and do not rush in.

4. Squatting posture: Key points for men: don’t shake, don’t hold your knees, keep your body straight, and keep your legs apart. Key points for ladies: Don’t raise your hips, don’t lean over, close your legs, and be steady.

5. Gestures: Refuse? One-finger Zen?; indicates that the distance is higher than the shoulder, and indicates that the distance is below the shoulder.

6. When entering and exiting the room: push and close gently when opening and closing the door, do not use force or roughness. When there is a meeting or a conversation with your boss indoors, you should knock on the door softly three times, wait until you hear the answer, then enter, and close the door after entering.

7. Submit objects: When handing over documents, you should hand them over with the front and text facing the other party. For example, if it is a pen, the tip of the pen should be facing you to make it easier for the other party to pick it up. As for sharp objects such as scissors or knives, you should hand them in. Point the tip of the knife toward yourself.

8. You are not allowed to hold hands, shoulders, or waists in the hotel. When guests need to give way, you should say "I'm sorry".

9. You are not allowed to spit or litter, you are not allowed to pick your ears, pick your nose, trim your nails in public, you are not allowed to stamp your feet, take off your shoes, or stretch.

During working hours, you are not allowed to chat, speak or shout loudly, hum songs or whistle. 10. If you encounter a cough or sneeze when receiving guests, you should turn to an unattended place and say "I'm sorry" when you turn around;

11. Managers at all levels should not reprimand employees in front of guests.

12. You cannot eat food during working hours, and you cannot read books, newspapers and magazines that are not related to work.

13. You must walk on the right side of the hotel. When you meet a guest or superior on the road, you must smile and nod, or use salutations or honorifics. Stand on the right side and give way. You must not compete with guests to pass through. Do not be two guests. When passing through, if you need to pass, you should first apologize politely and say "I'm sorry", and then pass gently from the side of the guest. Walk in front when welcoming guests, walk behind when seeing guests off, and let guests sit beside you when welcoming guests. side.

14. Stand about two to three meters away from the guest, look at the guest, nod gently, and say "hello, good morning, welcome and other polite words" at the same time.

15. Do not approach and listen when guests are talking to each other, and do not peek at the guests’ actions.

16. Avoid the following actions in front of guests: smoking, eating snacks, picking nostrils, picking teeth, picking ears, burping, sneezing, yawning, scratching the head, scratching the itch, manicuring nails, and picking eye feces , stretch. If you cannot help but sneeze or cough, cover your mouth and nose with your hands and turn your back to the guest.

17. Remember to whisper or gesticulate to guests who have strange appearance or body shape or who are wearing strange clothes, and are not allowed to watch. Do not imitate and ridicule when you hear the guests' dialect or dialect that is strange or funny. It is also harmful to those with physical defects or morbidity. Guests should not express any disdain, nor should they be overly sympathetic.