What does hotel management do? What is the job content of hotel management?

1. Waiter operation layer. In order for a hotel to provide high-quality services to its guests, it must be reflected through the service of its waiters. Therefore, the waiter's quality, personal image, etiquette, politeness, language communication skills, adaptability, service skills and service skills are important conditions for hotels to improve service quality. In short, service personnel must clarify their scope of responsibilities, service procedures, service quality standards, service skills and theoretical knowledge they should possess according to the provisions of the job responsibility system, and be responsible to their supervisor (foreman).

2. The supervisory level, the supervisor (foreman) is mainly responsible for arranging daily work, supervising the service work of the waiters of the team, and checking whether their services meet the hotel's service quality standards at any time. As a supervisor (foreman), you must also assist the waiters in your class to perform work or provide substitute services at any time. Especially at peak service times or when there is a shortage of service personnel, the foreman must personally participate in the service work. Therefore, the foreman must have high service skills and service skills. He must be a role model for the waiters in his class and the organizer of the service site. and conductor. Otherwise, he will not have the authority to lead his class of waiters. The supervisor is responsible to the department manager, and the foreman is responsible to the supervisor.

3. Department operation management. The department manager is mainly responsible for the division of labor, leadership, command and supervision of the personnel in the department. At the same time, he is also responsible for formulating the work plan of the department, reporting the work of the department to the higher level, and determining the department's business policy and service standards to achieve maximum economic benefits. As a department manager, you must not only have organizational management capabilities, operational capabilities, and training capabilities, and be familiar with the department's service standards and service procedures, but you must also have practical work experience and certain service skills. Department managers are responsible to the general manager.

4. The general manager is the decision-making level. The general manager of the hotel is mainly responsible for formulating the business policy of the enterprise, determining and finding the hotel's customer source market and development goals. The principles of hotel management: The hotel is a service industry oriented to the society. To complete customer service work, we need close cooperation between various departments, and it is completed by colleagues in each position. This requires unified management principles to maintain the operation of the hotel.