What does the front-line department of the hotel mean? What about the second line?

The front-line departments are business departments: front office department, housekeeping department, catering department, marketing department and so on.

Second-line departments are functional departments: personnel department, finance department, etc.

1. The hotel is divided into front office, housekeeping department, catering department, entertainment department, security department, sales department, personnel department, finance department and administration department.

2. Front office: reception of reserved guests and individuals, reception team, handling inquiries, luggage storage, handling reservations and handling complaints. Some hotels also list cashier at the front desk as normal management. ?

3. Housekeeping Department: cleaning rooms, routine maintenance, booking meeting rooms, arranging venue layout, handling check-in and check-out procedures, booking flowers, cleaning linen, etc. ?

4. The catering part is a special restaurant such as Chinese food, western food and Japanese food, which is integrated into one department. Usually independent management, independent accounting, ordering banquets, conference room reservation, venue layout, take-away group order arrangement. ?

Extended data:

1. The lobby is the "window" of the hotel, reflecting the overall service quality of the hotel;

2. The front office is the hotel information center and the customer service coordination center; (Decision-making role, coordination role)

3. The front desk is the representative of the hotel and an important link to establish a good guest relationship; (public relations role)

4. The front hall is the facade of the hotel, which plays an important role in forming a deep impression on the guests and the public; (social role)

5. The sales performance of the front office is directly related to the economic benefits of the hotel. (Economic function)