How to greet important guests

How to welcome important guests

How to welcome important guests? Reception is a very important job. Only a good reception can make a good impression on the guests and it is the face of the company. So What is the correct reception sequence? What should be done specifically? How to welcome important guests. How to welcome important guests 1

If we are going to receive an important guest, how should we prepare for the reception?

1. For foreign guests who come to visit, negotiate business, or attend meetings, you should first understand the train number and flight number of the guest's arrival, and arrange for personnel with the same identity and position as the guest to greet them. If for some reason the host of the corresponding status cannot go, the host who goes to greet the guest should give a polite explanation to the guest.

2. When the host goes to the station or airport to greet guests, he should arrive early and wait for the guests. He must not be late and keep the guests waiting. When guests see someone coming to greet them, they must feel very happy. If the greeting is late,

it will definitely leave a shadow on the guests' hearts. No matter how you explain it afterwards, you can't eliminate this dereliction of duty and breach of trust. impression.

3. After receiving the guests. You should first say greetings such as "Thank you for your hard work", "Welcome to XXX", etc., and then introduce yourself to the other party. If you have a business card, you can give it to the other party.

4. When welcoming guests, you should prepare transportation for them in advance. Do not wait until the guests arrive to prepare transportation in a hurry, otherwise you will delay things by keeping the guests waiting.

5. The host should prepare the accommodation for the guest in advance, help the guest go through all the procedures and lead the guest into the room. At the same time, he should explain the services and facilities of the residence to the guest, and organize the activities. Hand over the plans and schedule to the guests,

and give the guests the prepared maps or tourist maps, places of interest and other introduction materials.

6. After sending the guest to his/her residence, the host should not leave immediately. He should stay with the guest for a while and have a warm conversation. The content of the conversation should satisfy the guest. Considering that the guests are tired from the journey, the host should not stay for a long time,

Let the guests rest early. When breaking up, tell the guest the time, place, method, etc. of the next contact.

7. After the reception is completed, good farewell etiquette will leave a good impression on the other party and will also facilitate the smooth progress of future cooperation. For guests coming from afar, book return tickets for them in advance.

When bidding farewell, you can prepare some souvenirs for guests. Before guests board the plane or train, the farewell personnel should shake hands with the guests and wish them a safe journey. You must also watch the guests leave, and do not leave before the guests leave. How to welcome important guests 2

Important customer reception process plan

1. Determine the reception unit, time and location

2. Determine the number of participants and number of participants

3. Requirements for reception staff: Wear uniforms and hang factory badges.

4. Venue layout:

1. Conference room signage, number of fruits, tea, paper towels,

Number of brochures, pens Count (Administrative Department)

2. Banner (name) (Corporate Culture Department)

3. Projector, computer, microphone, amplifier (IT Department)

4. Seat card (Administrative Department)

5. LED welcome message (Administrative Department)

5. Reception gifts and number of copies: (Application Reception Department and Purchasing Department)

6. Reception and dining: hotel reservation, number of tables, cost (Administration Department)

7. Reception Car: (Administration Department)

1. Drivers must wear work clothes and have a factory badge.

2. Determine the number of people and designate vehicles. Arrive at the pick-up point 15 minutes early.

8. Serve tea

Serve tea to customers in a timely manner after they sit down, with a warm smile, and the tea should be 70-80% of the cup.

Refilling water in the middle is generally controlled within 15-20 minutes. The specific situation depends on the customer's drinking progress.

9. Visit

The reception staff will lead the customers to visit according to the tour route.

10. Returning from the visit

After taking a seat, add tea according to the actual situation.

10. Dining

Before the guests leave, the reception staff will give them gifts;

The driver will be on standby at the door of the company 10 minutes in advance. After the customers arrive, Take the initiative to open the car door for customers and take them to the hotel for dinner. How to welcome important guests 3

Determine the welcome and farewell specifications

Usually the principle of equal status is followed, that is, the status of the main greeter and the guest of honor are equal. When it is impossible to be completely equal, you can Be flexible and ask someone of equivalent position or a deputy to step in. There should not be too many other greeting personnel.

Master the arrival and departure times

Accurately grasp the arrival and departure times of guests, and notify all greeting personnel and relevant units as early as possible. If there are any changes, relevant personnel should be notified promptly. The greeter should arrive at the greeting location in advance, not too early, not too late, or even late. The farewell personnel should arrive at the farewell location before the guests leave.

Present flowers at the right time

Generally, flowers are not required to welcome ordinary guests. When welcoming very important guests, you can give flowers. Use fresh flowers and keep the bouquet neat and bright. Avoid using chrysanthemums, azaleas, dianthus, and yellow flowers.

The time for presenting flowers is usually presented by children or young women after the main leaders attending the reception shake hands with the guest of honor. Flowers can be presented only to the guest of honor or separately to all guests.

Different guests are greeted in different ways

For welcoming a large number of guests, specific signs can be prepared in advance so that guests can see them from a distance Be clear; for guests who are here for the first time and do not know you, you should take the initiative to inquire and introduce yourself; for guests who are more familiar,

there is no need to introduce, just shake hands and exchange greetings.

Leave a certain amount of time

After the guest arrives at the residence, do not arrange activities immediately. Leave a certain amount of time for the guest before arranging activities. How to greet important guests 4

Guide methods on the stairs

When guiding guests upstairs, the guests should walk in front and the receptionist should walk behind. The reception staff should walk in front and the guests behind. When going up and down the stairs, the reception staff should pay attention to the safety of the guests.

Guidance method in the elevator

When guiding guests to take the elevator, the receptionist first enters the elevator, waits for the guests to enter and then closes the elevator door. When arriving, the receptionist presses the "open" button , let the guests get out of the elevator first.

Guidance method in the living room

When a guest enters the living room, the receptionist uses hand instructions to ask the guest to sit down. Only when he sees the guest sitting down can he nod and leave. If a guest sits in the wrong seat, the guest should be asked to sit in the upper seat (usually the one closest to the door is the lower seat).

Serving tea sincerely

Chinese people are accustomed to entertaining guests with tea. When entertaining distinguished guests, the tea sets must be particularly particular. There are many rules for pouring tea, and there are also many things to pay attention to when passing tea.

Car Etiquette

(1) Cars

1. For car seats, if there is a driver driving, the right side of the rear row is the first seat, and the left side is the first seat. The side is next, and the middle is the last seat.

2. If the owner drives the car himself, the right side of the driver's seat should be placed first, followed by the right side of the rear row, then the left side, and the middle seat in the rear row should be the last seat. It is not appropriate to arrange the middle seat in the front row. guest.

3. When the host couple is driving, the host couple should sit in the front seat and the guest couple should sit in the back seat. The gentleman should serve his wife. It is advisable to open the door and let the wife get in the car first, and then get in the car himself.

4. If the host couple is driving in the car of a friend and his wife, they should invite the friend to sit in the front seat and the friend’s wife to sit in the back seat, or let the friend and his wife sit in the front seat.

5. If the host drives the car himself and there is only one passenger, he should sit next to the host. If there are many people sitting together, after the guest sitting in the front seat gets off the bus, the guest sitting behind should change to the front seat. This etiquette is most easily ignored.

6. When ladies get on the bus, do not step into the car first or climb into the car. You need to first stand on the edge of the seat, lower your body so that your buttocks sit on the seat, and then put your legs together into the car, keeping your knees together.

(2) Jeep

Regardless of whether the Jeep is driven by the owner or the driver, the right seat in the front row should be the first seat, followed by the right seat in the back row, and the left seat in the rear row should be the last seat. When getting on the bus, the person with the lowest seat in the back row gets on first, followed by the senior person in the front row.

When getting off the bus, guests in the front row get off first, and then those in the back row get off.

(3) Station wagon

When we receive group guests, we often use station wagons to pick up and drop off guests. In station wagons, the front row is the first row behind the driver's seat, and the rear rows are the smallest. The dignity of the seats decreases from the right side to the left side of each row.

Gift Etiquette

In today's increasingly developed economy, the distance between people is gradually shortening, and the contact areas are becoming wider and wider. There are more and more events, and so are the opportunities to send gifts to each other.

But how to choose the right gift is a puzzling problem for everyone. Knowing how to give gifts can not only achieve a generous and decent effect, but also enhance mutual affection.

Gift giving taboos

1. You must like the gift you choose. If you don’t like it yourself, how can others like it?

2. In order to avoid the embarrassing situation of choosing the same gift for the same person for several years, it is best to keep a record when giving gifts every year.

3. Never give away a gift you have received before or throw it away. Don’t think that others don’t know. The person who gives you a gift will pay attention to whether you have used the gift he or she has received. Items sent.

4. Never ask the other person directly what gift he likes. On the one hand, what he asks for may cause you to

exceed your budget. On the other hand, even if you buy it according to his wishes, , this may happen, that is: Yeah, I've seen bigger ones before, wouldn't bigger ones be better? ”

5. Don’t give things that will irritate other people’s feelings.

6. Don’t intend to change other people’s tastes and habits with your gifts.

7. The position, age, gender, etc. of the person receiving the gift must be considered.

8. Even if you are relatively wealthy, you should not give too many gifts to ordinary friends, but it is better to give some commemorative gifts. If the gift you give to your friend's son is more expensive than the gift his parents gave him,

this will naturally cause displeasure to his parents and make both gifts meaningless.

You will feel uncomfortable accepting a beautiful gift that you know your friend cannot afford. Therefore, it is best for the person giving the gift to be more willing to accept it within his own ability.

9. Remember to exclude the price. No matter how inexpensive the gift itself is, it is best to wrap it in wrapping paper. Sometimes the subtleties can better show the gift-giver's intentions.

10. Consider the recipient's daily life. Can I use the gift you sent?