Traditional Culture Encyclopedia - Hotel franchise - How to claim for compensation when you meet a mouse in a hotel?
How to claim for compensation when you meet a mouse in a hotel?
Legal analysis: hotels have the obligation to keep their rooms clean during their stay. First of all, if you encounter this problem, you can take the initiative to negotiate with the hotel to reach a solution. If property losses are caused to passengers, the hotel should be liable for compensation. Passengers can claim their rights according to relevant laws.
Legal basis: Article 8 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests states that consumers have the right to know the real situation of the goods they buy or use or the services they receive. Consumers have the right to require business operators to provide information such as price, place of origin, producer, use, performance, specifications, grade, main components, production date, expiration date, inspection certificate, instruction manual, after-sales service or service content, specifications and expenses according to different conditions of goods or services.
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