Has anyone heard of Haoqiao.com? What is Haoqiao.com like?

As a B-side user of Haoqiao.com, let me tell you that this hotel booking platform often does not match the actual room type booked. In other words, the upgraded room type you booked may not match the room type you booked when you checked in in the past. You have been downgraded. In fact, after we place an order, it is usually booked by a local travel agency, which greatly increases the chance of error. When encountering this kind of thing, Haoqiao.com's customer service response is to only refund the room price difference and provide an additional 100 yuan coupon for each room. I can't understand this kind of handling method. For such a large company, when dealing with after-sales issues, you can accept it if you want to, and forget it if you don't. Therefore, I would like to share my user experience here. In the future, you must be cautious when making reservations on such platforms. Check whether the reservation is successful and whether the room type is consistent. Otherwise, if there is a problem, it will be difficult for you to have a satisfactory after-sales service.