Traditional Culture Encyclopedia - Hotel franchise - Why do some hotels have positive reviews but no negative reviews?
Why do some hotels have positive reviews but no negative reviews?
1. The hotel may screen reviews: Some hotels will screen reviews and only display good reviews on the website while hiding negative reviews. The purpose of this is to protect the hotel's image and attract more customers to stay, but it may also affect consumers' true evaluation of the hotel.
2. Customers may choose to feedback negative reviews to the hotel: Some customers may not want their negative reviews to be publicly displayed on the website, but choose to feedback their dissatisfaction directly to the hotel, hoping that the hotel can improve. Service quality. In this case, the hotel will not display negative reviews on its website.
3. The hotel may have high service quality: Some hotels may perform very well in terms of service quality and make guests very satisfied, so even if there are reviews on the website, they are all good reviews. In this case, the hotel may not have had negative reviews.
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