General characteristics of hotel management

1. integrated system: the hotel is a well-equipped and fully functional consumer place, which can meet the needs of all kinds of guests and aims to make them feel at home. The service functions of the hotel operate independently and cross each other, forming a comprehensive service system of the hotel. In order to make the hotel service system run normally and efficiently, a comprehensive system management system is needed.

2, fickle innovation: Hotel construction investment is large, the payback period is long, the hotel service function can not be changed and updated frequently, but in the face of changing guest needs, the hotel must be fickle and innovative. The so-called "change" and "new" are mainly aimed at the innovation and change of service content and service mode. Hotels should constantly research and develop new products according to the changes of guests' needs, so as to make hotel services constantly change.

3. People-oriented: the independence of hotel production, the synchronization of hotel product production and consumption, and the non-transferability of hotel products fully illustrate the important significance of "people" in the hotel industry. On the one hand, if hotel products are not consumed by guests, profits cannot be realized.