hotel reception

1, FD: abbreviation of English front desk, meaning front desk;

2. Disadvantages: concierge stands for concierge;

3.OP: abbreviation of English operator, which means switchboard;

4.BC: abbreviation of English business center, which stands for business center;

5.AM: the abbreviation of English assistant manager, which means assistant manager in the lobby;

6.FOM: short for front office manager, which stands for Front Office Manager;

Extended data:

The main task of the front office of this hotel is to maximize the promotion of guest room goods and hotel products, coordinate all departments of the hotel to provide satisfactory services for guests, and make the hotel obtain ideal economic and social benefits. Its main functions include:

1. The lobby is the "window" of the hotel, reflecting the overall service quality of the hotel;

2. The front office is the hotel information center and the customer service coordination center; (Decision-making role, coordination role)

3. The front desk is the representative of the hotel and an important link to establish a good guest relationship; (public relations role)

4. The front hall is the facade of the hotel, which plays an important role in forming a deep impression on the guests and the public; (social role)

5. The sales performance of the front office is directly related to the economic benefits of the hotel. (Economic function)