How to solve the contradiction between room attendants and guests?

If it is your client, there should be no conflict.

If it happens, there must be something wrong with your own practice and statement. You should apologize for that.

Even if the customer has problems, it should not reach the point of conflict. Just explain clearly.

In a society ruled by law, if he is unreasonable, you should act according to law and not give orders to others.

Persuade guests with the principle of formality and humanization, and be respectful. As the saying goes, reach out and don't smile. As long as you are sincere, let the room attendant apologize sincerely like a guest (and make appropriate compensation if possible). I believe this matter can be solved well and the image of the hotel in the eyes of the guests can be restored. This is my way.

As for frequent conflicts, it is generally determined by politeness, service efficiency and attitude. As long as the waiter does his job well and respects the guests, I don't think there will be frequent conflicts.