How to cancel complaints from Ctrip direct customers?

Ctrip directly collects customer complaints and can only contact Ctrip customer service to cancel. Call Ctrip customer service hotline, turn to 1 to enter the hotel channel, and explain to customer service to cancel the bad review. Ctrip direct customers complain that they can't do anything to cancel or modify scores on the website. They can add comments within 30 days, and subsequent comments can only add comments, not modify the score.