What the hotel reservation operator said when he received a call from a guest to reserve a room.

Pick up the pen as soon as you get the call. Basically, it's just these steps:

1. What can I do for you?

2. Excuse me, sir/madam, what kind of room do you want? There is a standard room 100 yuan, and a deluxe room in 200 yuan. (immediately remember the type of room the guest wants)

3. How many rooms do you want, when do you want to check in, when do you expect to arrive at the hotel (confirm the room reservation time for that day), and how many nights do you want to stay? (Remember all these questions)

Please provide comprehensive information about the residents. Write down the full names of the guests. If you live in two rooms, ask the full names of two guests. )

Please tell me the contact number of the check-in person (or the caller's phone number).

6. Yes, sir/madam, we will confirm the room for you. There is a standard queen bed, staying for 2 nights on the 2nd. The full name of the guest is Li Ming. People who check in can check in by keeping their names at the front desk. (Repeat the information reported by the guest)

7. Hope to serve you again! Wish you a happy life! thank you