What happens when Ctrip's reservation is intercepted at the hotel?

If the hotel refuses Ctrip's order, it will be downgraded and the service quality score will be deducted.

Rejecting orders can be divided into several situations, with different consequences: rejecting ordinary orders, refusing to reserve rooms or sell orders freely, and rejecting orders from agents.

1. Refuse to keep the house or sell it freely.

First, let's review what a reservation order is. As the name implies, the reserved room refers to the room reserved for Ctrip to sell. So since it is reserved for Ctrip, it is equivalent to Ctrip's room.

Refusing to book a room order will definitely lead to a decline in service quality. Those who inform Ctrip will be deducted 0.25 points, and those who directly inform the guests will be deducted 0.5 points.

Secondly, refusing to keep the room in order will also result in compensation, which is up to three times the room rate.

2. Rejecting a general order, that is, refusing to book a room or selling for free, will also reduce the traffic and deduct the service quality score, and deduct 0. 1 score without any compensation.

Third, orders from agents.

Whether your hotel has signed a contract with this agent or not, you can refuse the order at will, and there is no penalty on the platform. But it must be clear whether it is the agent of an outside company or Ctrip's past distribution. If Ctrip's delivery is linked to other platforms, if it is an appointment, it is still impossible to refuse the order.