Traditional Culture Encyclopedia - Hotel franchise - What are the duties of a hot spring attendant?
What are the duties of a hot spring attendant?
Waiters originally refer to people who provide services in a certain range in a fixed place, including waiters and waitresses; Now it usually refers to people who provide necessary services for guests in hotels, restaurants, KTV, shopping malls and other catering and entertainment places.
The basic duties of waiters are: greeting and greeting customers; Provide various corresponding services; Answer customers' inquiries; Solve difficulties for customers; Treat all kinds of unstable emotions of customers with the best mood and attitude; Handle customer complaints in time and give customers satisfactory answers.
Job responsibilities:
Clean up gfd, put on light makeup, arrive on time, don't be late, leave early, obey the leadership and command of the restaurant foreman, and finish the task seriously and quickly.
Before going to work, know the number and time of dining, whether the banquet guests have other special requirements, and do a good job of personalized service.
Before the formal meal, according to the arrangement of the foreman, carefully clean the tables, chairs and dining room, lay the dining room, and prepare all kinds of supplies to ensure normal business use.
Stand well at the appointed time, greet the guests with a natural smile on your face and a full spirit.
When the guests arrive, arrange the guests to sit in time, increase or decrease the seats according to the number of people, take the initiative to pull the chair (put the clothes first), and introduce the characteristics and business nature of our store.
Baidu encyclopedia-waiter
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