Traditional Culture Encyclopedia - Hotel franchise - Shanxi Express Hotel pulls out garbage under the bed. Did the hotel neglect its duty?

Shanxi Express Hotel pulls out garbage under the bed. Did the hotel neglect its duty?

The hotel neglected.

First of all, the garbage is taken out from the bottom of the hotel bed, and the cleaning staff's work is not done well. The cleaning staff did not clean the bottom of the bed, and the room hygiene was not well guaranteed in the hotel. The hotel can't even guarantee the most basic room hygiene. Of course, the hotel is dereliction of duty, he didn't do what he should do. Taking the garbage out of the bed can reflect that the cleaning staff has only a superficial view on cleaning. Isn't there someone in the hotel who is responsible for checking the work of the cleaning staff? Is the cleaning of the cleaning staff not assessed? Or is there something that doesn't involve hygiene under the bed? These are all places where the hotel has dereliction of duty.

Second, the rights and interests of our consumers have also been damaged. We paid for a room to enjoy a sanitary and comfortable space, but the hotel failed to provide a service to consumers, not even a bathroom. Of course, the hotel neglected. Because we are consumers, it is impossible for the hotel to tell consumers that our hotel is unsanitary, but it must be said that the hygiene of our hotel is guaranteed. Selling us a room with garbage under the bed is a lie in itself, which makes our consumers' experience very poor and no one wants to spend money on it.

Finally, garbage can be taken out from under the bed, indicating that the hotel's service awareness is not enough and there is dereliction of duty. A well-done hotel pays attention to big and small matters, and takes out garbage from under the bed, which shows that the staff of this hotel are perfunctory. As a service industry, the staff are not serious in their work attitude, and they can't bear the responsibilities that the hotel itself should give, giving consumers a comfortable and hygienic space. Hotel staff can't imagine the serious consequences of taking out garbage from under the bed. The reputation of the hotel is gone. How does the hotel do business? The service consciousness of the hotel is too poor, and there is no sense of social responsibility at all!

Shanxi Express Hotel has always neglected to dump garbage under the bed.