What are the related jobs to improve the hotel service quality?

Establish a perfect service quality management system

Establish a perfect service quality management system and establish an organizational structure for service quality management. Through certain systems, rules, methods and procedures, hotel quality management activities will be systematized, standardized and institutionalized, and all hotel quality activities will be brought into a unified quality management system. Formulate quality standards and quality objectives. The hotel should make clear the quality standards for the daily management and service links of various service items, formulate work norms and processes, and make employees' service behaviors have rules to follow.

Hotels should constantly train their employees, improve their professional knowledge and technical level, and cultivate their advanced service concepts and good behaviors to improve the quality of service personnel, thus improving service quality. For employees of high-star hotels, it is necessary to strengthen their operational skills, foreign language communication skills and increasingly popular knowledge of information system management, and let new employees master certain business knowledge of the hotel industry through scientific training. At the same time, service personnel in different positions should have both service requirements and personality requirements. With these abilities, the service staff can better meet the basic requirements and some special requirements expected by the guests in the hotel service, so that the service staff can socialize freely and conveniently in the kaleidoscope world of the hotel and provide quality services to the customers.