How much is the handling fee for returning the hotel?

Booking a hotel generally requires a credit card to freeze the room deposit. The hotel must book a room and cannot sell it. If the guest checks out 12 hours before check-in, a certain penalty (handling fee) will be charged. If it is an appointment, you don't need any guarantee. The hotel reserves the rooms of the corresponding period, and can sell them if the guests do not place an order. In this case, there is no "handling fee" for checking out.

The key to this problem is that deposits and deposits are different: although the pronunciation of deposits and deposits is the same, they are essentially different.

"Deposit" refers to a certain amount of money that one party agrees to pay to the other party as security for creditor's rights. It belongs to a legal way of guarantee, and its purpose is to urge debtors to perform their debts and ensure the realization of creditor's rights. When signing a contract, the deposit must be agreed in writing, as well as the amount and delivery time of the deposit. If the party paying the deposit fails to perform the debt, it has no right to ask the other party to return the deposit; If the party who accepts the deposit fails to perform the debt, it is necessary to double the debt to the other party. After the debtor performs the debt, the deposit shall be taken as the price or recovered as agreed.

At present, the "deposit" is not clearly defined in our laws, and it does not have the guarantee nature of the deposit, so it can be considered as "advance payment". If the contract cannot be performed, in addition to force majeure, it shall be liable for breach of contract according to the faults of both parties.

Special note: Not all "deposits" are non-refundable. So we must first find out whether it is "down payment" or "down payment". If it is a down payment, it is reasonable for the hotel not to refund it, because the reserved room is reserved and cannot be sold to others, so it may not get the money back. If you pay the deposit, you can get the money back.

There are several ways to cancel a hotel reservation.

(1) Contact the hotel directly to make a reservation. This method does not need to pay in advance, so it does not involve change of visa and refund. However, if you need to keep the room, you need to provide a deposit. If you don't check in on the same day, you will be deducted on the first night.

(2) Most hotels booked online are non-cancellable or non-refundable. If you don't check in at this time, you will generally deduct the first night's room rate and refund the rest; If you want to unsubscribe, you can ask customer service to help you unsubscribe, but this kind of unsubscribe also depends on whether the platform is willing to help you, because you booked an irrevocable order in advance and the money has already arrived. It also depends on whether the hotel will cancel your reservation, because online platform reservations and cancellations are sent to the hotel through bills, depending on whether the hotel agrees or not.

(3) If the cancellation of the order is not supported, you can only ask customer service for help, because your money is still on the online platform and you don't have a hotel account. If you agree to cancel the reservation, it means that the hotel has the ability to sell your returned room again. If you don't agree to cancel the reservation, it means that the hotel is not sure about pushing out your room or the room is very tight, because your reservation has already cancelled other reservations.

Legal basis:

Article 22 of the Measures for the Administration of Commercial Housing Sales stipulates that

Do not meet the conditions for the sale of commercial housing, developers may not sell commercial housing or charge any reserved fees.

Article 4 of the Interpretation of the Supreme People's Court on Several Issues Concerning the Application of Law in the Trial of Commercial Housing Sales Contract Disputes stipulates that

If the commercial housing sales contract cannot be concluded due to reasons not attributable to both parties, the seller shall also return the deposit.