How is a small hotel generally managed? What management systems does it have?

Hotel Management Rules and Regulations

Employee Code

1. Work Attitude:

1. Complete the work accurately and timely according to hotel operating procedures various jobs.

2. If employees have different opinions on their boss’s arrangements but cannot convince their boss, they should generally obey and implement them first.

3. When employees are dissatisfied with the response of their immediate superiors, they can report to the next-level leader.

4. Work conscientiously, be hospitable to guests, speak kindly, be modest and prudent, and behave in a steady manner.

5. When dealing with customer complaints and criticisms, you should listen calmly, explain patiently, and do not argue with customers under any circumstances.

Problems that cannot be solved should be reported to your immediate superior in a timely manner.

6. Employees should arrive at their posts in advance to make preparations based on the prescribed working hours. You are not allowed to leave your post without permission or leave early during working hours. Employees on duty are not allowed to leave their posts before the next employee takes over. Employees should leave the hotel within 30 minutes after get off work if they have no official business.

7. Employees are not allowed to receive visits from relatives and friends in any place. Employees are not allowed to use guest phones without permission from the department head. Private calls from outside will not be answered. For urgent matters, please contact your immediate supervisor.

8. It is strictly prohibited to hang around, chat, or eat snacks while at work. It is prohibited to smoke in restaurants, kitchens, locker rooms and other public places, and do not do anything unrelated to your job.

9. Hospitality, standing service, and polite language.

10. Without the approval of the department manager, employees are not allowed to be guests in the restaurant, and managers at all levels are not allowed to use their authority to provide various special discounts to relatives and friends.

2. Uniforms and work badges:

1. Staff uniforms are issued by the hotel. Employees are responsible for taking care of their uniforms.

2. All employees should wear work badges as part of their work uniforms. Failure to wear a work badge will result in a RMB 5 deduction. Employees who have lost or damaged their work badge and need to reissue it

will be charged RMB 10.

3. Employees must return their work clothes and work badges to the competent department when they resign. If they do not return it or the work clothes are damaged, they must pay the cost of the clothing.

3. Appearance, appearance, demeanor and personal hygiene:

1. The mental outlook of employees should be natural, smiling, dignified and steady.

2. Employees’ work clothes should be kept clean and tidy at all times.

3. Male employees should shave their faces and keep their hair away from their ears and collars.

4. Female employees should comb their hair and use hairpin nets.

5. Male employees should wear leather shoes, and slippers or sandals are not allowed. Female employees should wear black shoes and flesh-colored darned stockings with the ends not exposed outside their skirts.

6. Fingers should not be smoky. Female employees can only use colorless nail polish.

7. Only watches, wedding rings and pendant earrings are allowed. Kitchen staff are not allowed to wear rings while on duty.

8. During working hours, do not cut nails, pick your nose, or pick your teeth. You should cover yawns and sneezes with your hands.

9. Keep quiet during working hours and no loud noises are allowed. Be gentle when talking, walking lightly, and operating lightly.

4. Lost items:

1. Any money or items left behind at any place in the hotel should be handed over to the supervisor immediately and detailed records should be kept.

2. If the items are kept unclaimed for three months, the hotel’s top management will decide how to deal with them.

3. Failure to report the missing items will be regarded as theft.

5. Hotel property:

Hotel items (including items issued to employees for use) are hotel property. Regardless of negligence or intentional damage, the parties involved

will not Compensation must be made where appropriate. If an employee commits theft, the hotel will immediately fire him or her and hand it over to the public security department depending on the severity of the case.

6. Attendance.

1. Employees must work according to the shift arranged by the department supervisor. If they need to change shifts, they must first obtain permission from the department supervisor.

2. Except for managers above the supervisor level, all employees must sign work cards when going to and from get off work.

3. If an employee forgets to sign the card when going to and from work, but can really prove that he is at work, depending on the circumstances, no more than 50 RMB of salary will be deducted each time, depending on the circumstances.

4. It is strictly prohibited to sign a card for others. If there is any violation, the person signing the card and the card holder will be subject to disciplinary sanctions.

5. If an employee is unable to come to work on time due to an emergency, he should call the department supervisor to obtain approval and make up for the leave application procedures. Otherwise, he will be treated as absenteeism

.

6. If the work card is lost, report it to the Human Resources Department immediately and a new card will be issued with the approval of the department supervisor.

7. Employees are not allowed to leave the store without approval during working hours.

7. Employee Wardrobes:

1. The competent department is responsible for the allocation of employee wardrobes. If necessary, two or more employees can share one wardrobe.

Employee wardrobes cannot be transferred without permission. Any violation will result in disciplinary action.

2. Employees must always keep the closet clean and tidy, and no food, drinks or dangerous goods are allowed to be stored in the closet.

3. When the competent department allocates wardrobes, they will issue a key for free. If you lose your key, you will be charged RMB 10.

4. If there is an emergency or the employee forgets to bring the key, he or she can borrow a spare key from the Human Resources Department, but the department supervisor must agree.

If the wardrobe is intentionally damaged, compensation must be paid and the employee must be compensated. Disciplinary Actions.

5. It is not allowed to install locks or keys on the wardrobe without authorization. The competent department can inspect the wardrobe at any time, and two or more people will be present during the inspection.

6. You are not allowed to sleep or stay idle in the locker room. You are not allowed to spit, smoke or throw garbage in the locker room.

7. When employees leave the hotel, they must clean the wardrobe. If the wardrobe is not cleaned in time, the hotel has the right to clean it.

8. Employee passage:

1. Employees enter the store through the designated employee passage when commuting to and from work.

2. Backstage employees are not allowed to enter guest public places, restaurants, or use guest facilities in the hotel unless they are working.

3. When employees want to leave the hotel during working hours, they should apply to the competent department and can only leave the hotel with the approval of the department supervisor.

9. Hotel safety.

1. When employees enter and leave the hotel, supervisors reserve the right to check their belongings at any time.

2. Employees are not allowed to leave the store with luggage or packages. In special circumstances, they can only leave the store with the consent of the department supervisor.

10. Circuit failure:

When the circuit fails, the following measures should be taken:

(1) Notify the maintenance personnel and take emergency measures immediately. Do not Unauthorized handling.

(2) Talk to the dining guest and express your apology.

Fire safety

The hotel is equipped with standard fire protection equipment. Every employee must be familiar with and understand the correct use of fires and fire-fighting equipment, and be familiar with hotel fire stairs and evacuation routes.

1. Fire prevention:

* Comply with the regulations prohibiting smoking in relevant places.

*It is strictly prohibited to leave cigarette butts or other burning items in stairs, boxes, aisles or wastebaskets.

* Waste paper, dirty blankets, dirty cotton fabrics or other flammable items must not be accumulated anywhere in the hotel to eliminate flammable sources.

*Do not place flammable and explosive items near stoves or high-wattage electric lamps.

*Containers containing flammable and explosive materials shall not be stored in the building.

*Any employee who finds a smoking cigarette butt should put it out immediately.

*If you find loose, frayed, broken wires, damaged power sockets and electrical appliances, etc., you should report it to the maintenance department immediately for timely repair.

*Chefs must check the safety conditions of fuel pipes, burners, switches and other facilities before going to work. If a leak is discovered, the valve should be closed and reported to the maintenance department.

*Chefs must check all kitchen equipment and turn off all valves before leaving get off work.

Rewards and Punishment Regulations

1. Outstanding Employees:

The hotel conducts monthly assessments according to the job responsibilities of each employee, and conducts evaluations at the end of the year. Those who are rated as outstanding employees , will receive honors and material rewards from the hotel.

2. Awards and promotions:

Those who have made outstanding contributions to improving management, service quality and economic benefits, or who have created outstanding results in the daily work of the hotel will be promoted. Award or promotion.

3. Types of disciplinary actions/dereliction of duty:

1. Disciplinary actions include verbal warning, corrective interview, written warning, dismissal warning, salary suspension, dismissal, termination of contract or expulsion. For disciplinary action, the department manager shall issue a dereliction of duty form, which shall be signed by the delinquent employee and a copy shall be sent to the competent department for filing.

2. Dereliction of duty is divided into Category A, B, and Category B. If you commit any of the above, you must fill in the Employee Dereliction of Duty Form, and your floating salary will be withheld accordingly.

3. When Category A dereliction of duty occurs for the fourth time, one day of basic salary will be deducted, and a variable salary of 10 will be deducted for each dereliction of duty.

4. When Category B dereliction of duty occurs for the third time, two days of basic salary will be deducted. Those with particularly serious circumstances will be dismissed.

Category A dereliction of duty

1. Being late for work;

2. Not using designated employee channels;

3. Untidy appearance ;

A has long hair;

B has dirty hands;

C has an incorrect standing posture;

D puts hands in pockets;

p>

E Sleeves and trouser legs rolled up;

F Failure to comply with grooming regulations;

4. Leaving work or loitering in other departments without permission;

5. Failure to comply with the rules on making phone calls;

6. Damaging work clothes or wearing work clothes outside the hotel;

7. Absent from training classes;

8. Violating the rules of the employee restaurant;

9. Listening to the radio, tape recorder or watching TV while working (except for rest or work needs);

10. Doing private matters at work, reading books and newspapers and magazines;

11. Bringing wives, husbands, male and female friends, etc. into the hotel without permission;

13. Using guest chairs and toilets when working;

14. Wear work clothes into the store (except for buying things for guests);

15. Use hotel stationery for personal matters;

16. *** in public Making loud noises or making indecent habits where guests can see and hear;

17. Gathering together in public places and other places in the hotel to discuss personal matters;

18. Violation of locker room rules.

Category B dereliction of duty

1. Failure to sign cards when commuting to and from get off work or instigating others to sign cards for themselves or others;

2. Treating guests and colleagues Impolite;

3. Damage hotel property due to carelessness;

4. Concealing an incident;

5. Refusing security to check packages, handbags or employee identities certificate;

6. Refusing to carry out the instructions of the administrator/department head;

7. Dozing off at work;

8. Altering the work card;

p>

9. Violating safety regulations;

10. Drinking alcohol in the hotel;

11. Entering the guest room (work exception);

12. Saying abusive and rude words;

13. Changing shifts, rest days or rest times without consent;

14. Being too close to guests beyond the scope of work;

15. Smoking in places other than designated locations;

16. Failure to report property shortages;

17. Littering in the hotel;

18. Failure to comply with fire regulations;

19. Damage to public property;

20. Poor work performance or poor work efficiency;

21. Disobedience to supervisors Or reasonable and lawful orders from superiors;

22. Arrange any keys within the hotel without authorization;

23. Publish false or defamatory statements that affect the reputation of the hotel, guests or other employees.

24. Endangering anyone in the hotel; beating others or fighting with each other;

25. Asking for tips or other rewards from customers; making unreasonable transactions;

26. Revealing hotel confidentiality; teasing or bullying others;

27. Stealing property from the hotel, guests or other people, or taking food or drinks from the hotel, guests;

28 , Violate store rules, causing significant impact or loss;

29. Gambling or watching gambling in the hotel;

30. Deliberately damaging fire-fighting equipment;

31 , Violate any national criminal crime;

32. Lose, copy, or use the master key without permission;

33. Absenteeism from work.