What are the duties of the front office?

1. The concept of the front office

The front office is responsible for attracting and receiving guests, selling hotel rooms, catering and entertainment and other service products, communicating and coordinating various hotel departments, and serving guests A customer service department that provides a variety of comprehensive services.

2. Composition of the front office department

The front office department usually consists of the guest room reservation office, lobby/concierge service office, reception desk, information desk, front office cashier office, telephone switchboard, It consists of a business center, lobby manager on duty or assistant lobby manager, etc. The main agencies are located in the hotel lobby area where guests come and go most frequently.

3. Main Positions

The positions of the front office are generally set according to the organization. Generally, there are positions according to the organization, and corresponding positions. Each The settings of hotels are somewhat different. Generally speaking, they mainly include: department managers, deputy managers, lobby managers on duty or assistant lobby managers, concierge attendants, reception attendants, etc.

4. Functions of the front office

1. Promote guest rooms

2. Provide information

3. Coordinate customer service

4. Display guest rooms timely and accurately Status

5. Create and control guest accounts

6. Create guest files

7. Provide various front office services