Job responsibilities of hotel rooms

Job responsibilities of hotel rooms (6 articles)

In the rapidly developing society, the frequency of job responsibilities is on the rise, and job responsibilities mainly emphasize the responsibilities that should be done within the scope of work. So how to formulate job responsibilities to play its greatest role? The following are the job responsibilities of hotel rooms I collected for you (6 articles). Welcome to reading. I hope you will like them.

Hotel Room Responsibilities (6 articles) 1 (Hotel Group) Hotel Room Manager Evergrande Agriculture and Animal Husbandry Group Co., Ltd., Evergrande Agriculture and Animal Husbandry Group Co., Ltd., Evergrande Mineral Water Group and Evergrande Responsibilities:

1. Supervise and guide the housekeeping staff to strictly abide by the rules and regulations of the hotel and the department, and implement services in strict accordance with the post workflow and service standards, so as to ensure that the work effect of xxx can be achieved, and keep the housekeeping management, service and hygiene work in xxx state.

2. Supervise, guide, inspect and train the floor supervisor, laundry manager, warehouse manager, pa foreman and other housekeeping department managers to implement the post responsibility system, implement various guidelines, policies and plans, and regularly put forward opinions and suggestions on the appointment and dismissal of cadres and the rewards and punishments of employees to the general manager.

3. Responsible for checking VIP rooms, seeing off VIPs, visiting sick guests and long-term guests, accepting complaints from guests, trying to eliminate possible adverse effects and establishing a good image of the hotel among guests.

4, once a day patrol spot check the department is responsible for the management of rooms and other areas and make relevant records, pay attention to collect the opinions and requirements of the guests, in order to find problems in time, constantly improve the work, improve the service level.

5. Be responsible for coordinating the work of the housekeeping department, communicating and cooperating with the managers of relevant departments, and paying attention to strengthening the contact and communication with colleagues in the hotel industry.

6. Responsible for supervising and inspecting the safety and fire prevention work in the management area of housekeeping department, strengthening relevant training, ensuring that every employee in the department is familiar with fire emergency measures, actively cooperating with the security department to keep all fire exits unblocked and fire fighting equipment in good condition, and ensuring the safety of guests' lives and guest room property.

7. Supervise, inspect and control the consumption of all kinds of articles and supplies in the housekeeping department, the use of all kinds of equipment and facilities, the handling of items left by guests, the management of all kinds of reports and the custody of files, and be responsible for completing the annual budget of this department in accordance with the regulations.

8. Assist the engineering department to maintain all kinds of equipment and facilities in the housekeeping department and actively participate in the renovation and expansion of the guest room.

Requirements:

1, college degree or above, more than 8 years management experience in hotel housekeeping department;

2, familiar with the housekeeping department work and workflow, and can seriously implement;

3. Be able to work closely with all departments of the hotel to meet the service needs of guests;

4. Quick thinking, able to handle emergencies;

5. Good affinity;

6. Strong analytical skills and good language expression and communication skills.

Hotel room responsibilities (6) 2 1. Responsible for implementing the company's marketing strategy, policies and plans;

2. Responsible for market research and demand analysis;

3, responsible for the annual sales forecast, target setting and decomposition;

4. Determine the target system and sales quota of the sales department;

5. Responsible for the key research of target customers in the industry market and assist dealers in market development;

6. Be responsible for the decomposition, implementation, tracking and evaluation of the sales plan.

Hotel Room Responsibilities (6 articles) 3 Hotel Apartment Room Manager Dongguan Hesheng Yewei Investment Co., Ltd., Guangdong Hesheng Real Estate Group Co., Ltd., Dongguan Hesheng Yewei Investment Co., Ltd., Hesheng Responsibilities:

1. Be responsible for the daily management of housekeeping department and be responsible to the general manager.

2. Be responsible for the planning, organization and command of the housekeeping department, and lead all the staff of the housekeeping department to complete all the work indicators issued by the general manager.

3. Formulate the business objectives and management system of the housekeeping department, organize and promote the implementation of various plans, and organize the preparation and review of the working procedures and work assessment methods of the housekeeping department.

4. Preside over the daily business and regular meetings of the department, attend the regular meetings presided over by the general manager, and be responsible for the personnel training and work assessment of the department.

5. Formulate the operating budget of the housekeeping department, control various expenditures, and review the declaration, analysis and filing of various work reports and important files.

6. Formulate the room price policy, formulate and implement the room sales plan, and supervise the implementation of the room price.

7. Check the facilities and management of housekeeping department, and test the quality and efficiency of this department.

8. Patrol the area of this department and make records, solve problems in time when found, and constantly improve various operating procedures.

9. Make regular appointments with important guests who have long-term cooperative relations with the hotel, listen to their opinions with an open mind, and constantly improve and perfect their work.

10. Responsible for housekeeping cleaning, equipment depreciation, maintenance, cost control (budget) security, etc.

1 1. Check the fire-fighting equipment and do a good job in fire prevention and theft prevention.

12. Complete the tasks assigned by superiors.

Requirements:

1.28-45 years old, male or female, bachelor degree or above, major in hotel management, tourism management or related management;

2. Four-star hotel room management and room sales related work experience, do things with courage;

3. Good communication, organization and problem solving skills, team spirit and leadership skills;

4. Be able to adapt to greater work pressure;

5. Experience in business preparation is preferred;

6. Be familiar with the articles, resources and equipment required by the guest room, and work carefully.

Hotel Room Job Responsibilities (6 articles) 4 Hotel Room Manager Jilin World Trade Plaza Construction Co., Ltd. World Trade markham Hotel Jilin World Trade Plaza Construction Co., Ltd. World Trade markham Hotel World Trade Center Floor Manager Job Responsibilities

Responsibilities: Responsible for organizing and arranging the cleaning of guest rooms and public areas, supervising, training and evaluating the cleaning and service of subordinate employees according to standards and procedures, ensuring that hotel rooms are clean and well-equipped to meet the service needs of guests, managing guest rooms and assisting engineers to complete the maintenance projects of guest rooms and public areas.

[Work content]:

1, arrange the work of room attendant every day, and allocate the users reasonably. Check appearance and attendance.

2. Carefully check and check the guest room every day to ensure the cleanliness, the replenishment and placement of articles meet the requirements, and the facilities are in good condition.

The room manager holds a regular meeting of room staff every morning.

4, patrol public * * * area, keep clean, neat, smooth and facilities in good condition, eliminate potential safety hazards.

5. If the facilities and equipment in the guest room or public * * * area are found to be faulty, contact the engineering personnel for maintenance in time to check the maintenance quality.

6, cooperate with the manager on duty to properly handle the complaints of the guests, and strive to meet the requirements of the guests.

7. Make maintenance plans for guest room facilities and equipment, general cleaning plans for public areas, sanitary plans for guest rooms, and arrange pest control.

8, responsible for the management of room service supplies, warehouse, goods according to the operating standards to ensure that the use and consumption control properly.

9. Do a good job of receiving, washing and handing over linen.

10, make monthly inventory and budget, and make material procurement plan. Complete inventory list and project purchase form.

1 1. Supervise the waiters to carry out hygiene work according to the operating standards, check the quality, and do a good job in on-the-job training for waiters and post operation training for new waiters.

12, responsible for receiving and keeping the floor master card and interphone.

13, responsible for the distribution and recovery of cleaning supplies and chemicals. Instruct the room attendant to use and dilute safely.

14, contact and arrange water tank cleaning and insect prevention.

15. Care about employees and reflect their requirements and ideas to the manager in time.

16, write a daily work report and do a good job of handover.

17, plan and implement the monthly training, complete the monthly quality assessment of employees, and make records.

2 1. Arrange the work tasks reasonably, assign the rooms that everyone is responsible for cleaning, and convey the work instructions of superiors.

23. Check and supervise all kinds of room services provided by waiters according to procedural standards and working procedures.

25. Check all empty clean rooms according to the cleaning standards, so that the cleaning level, equipment specifications and equipment are in good condition to meet the hotel standards.

26, check the floor public * * * area, workshop, fire escape health and equipment operation.

27. Check and supervise employees to remove stains on carpets and wallpaper at any time.

28, layout, inspection and implementation of detailed health, health planning.

29. Accept and handle complaints from ordinary guests, report problems that cannot be handled to superiors in time, and make complaint records.

30, check all kinds of repair and maintenance.

32. Control the distribution and collection of various materials. And ensure drinks, food, etc. Do not overflow or expire.

33, responsible for the control of linen floor all kinds of items.

34. Fill in the loss and damage report, the floor supervision worksheet and the monthly workload statistics of waiters.

35. Supervise the training of new employees and existing employees.

36. The supervisor shall clean and maintain the service vehicles, cleaning tools and equipment.

37. Responsible for safety inspection.

38, carry out, implement the rules and regulations of the housekeeping department.

39, deal with all kinds of emergencies in time, and put forward suggestions for improvement in the future.

40. Handle matters entrusted by the guests.

4 1, and put forward reasonable suggestions to superiors on a regular basis.

24. Arrange work according to the temporary instructions of the department.

25. Be responsible for the final inventory of goods and consumables in the warehouse.

26, regular performance evaluation and related training for subordinate employees.

Job responsibilities of hotel rooms (6 articles) 5 Hotel board room foreman (Jianshui) Yunnan Shili Real Estate Development and Management Group Co., Ltd., strength 1, hotel room experience is preferred;

2, responsible for the reception and management of hotel rooms, familiar with the functions of room service facilities, and ensure that it is in good condition;

3. Be responsible for training room staff and cleaning staff in time to ensure the room standard of the hotel;

4. Understand the real-time room state of the guest room and coordinate the work arrangement of the guest room staff and cleaning staff;

5. Assist other departments to deal with emergencies;

6, familiar with hotel room management, with a strong sense of responsibility and dedication;

7. Effectively implement, implement and complete the monthly work plan formulated by the department;

8. Strong coordination and management skills.

Responsibilities of Hotel Rooms (6 articles) 6 Responsibilities of Laihua International Hotel Co., Ltd., Marketing Director:

1. Manage the position of the company's headquarters, and be responsible for the management of the company's marketing department and its single hotels.

2. Hotel market development, customer organization and sales of hotel rooms, restaurants and conferences.

3. Analyze market trends, characteristics and development trends, and set market targets.

4. Analyze the past advertising activities, negotiate with other department heads and advertising companies, study what kind of advertising works best, and make suggestions.

5. Check the public relations activities regularly to ensure the influence of the hotel in local and national media.

6. Evaluate all kinds of sales channels that hotels participate in and develop good working relationship, so as to actively locate and promote hotels to the market;

7. Daily management of marketing budget, so as to formulate specific activities, promotions and related matters of the hotel, and ultimately promote income and achieve hotel goals.

8. Put forward and implement innovative marketing concepts and sales strategies to continuously increase market share.

9. Ensure that the hotel participates in local, regional and national trade fairs and guest activities, and develops good community and public relations.

Requirements:

At least 1.3 years equivalent working experience in international brand five-star hotel, experience in hotel preparation and hotel management company is preferred;

2. 10 years relevant working experience and more than 6 years team management experience;

3. Bachelor degree or equivalent in marketing, hotel management and enterprise management is preferred;

4. Excellent expression, communication, organization and coordination skills;

5. Excellent writing skills; Strong sense of responsibility, good image and temperament, cheerful personality.

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