The workflow of hotel bartender

(early) morning

7: 50-8: 05 regular meeting before shift, check employees' gfd and mental state, and summarize the key points of rectification the day before.

The workflow of hotel waiter. Arrange the work content of a single shift.

8: 05-8: 30 shift change, handover according to procedures, handover contents, ward round, room, public room items, equipment and facilities, guest complaints, hygiene, engineering and safety issues. Rectification matters.

8: 30-8: 50 Check the equipment and facilities and report the engineering problems.

8: 50- 10: 30, clean the rooms and public areas in this area.

10: 30 ——11:30 shifts for meals, with each shift lasting 30 minutes. Pay attention to dining discipline and put an end to waste.

11:30—13: 30 Clean up the sanitation of rooms and public areas in this area.

Stand at13: 30-15: 50, greet guests, smile and use uniform service terms.

15: 50— 16: 05 fill in the text and prepare for handover.

16: 05 ——16: 30, handover of two shifts, as required.

Workflow of Hotel Attendant

16: 30-16: 40, hold a regular meeting after work, call the roll, summarize the work on duty, and leave the business area collectively and orderly.

middle

15: 50 ——16: 05 regular meeting before shift to check employees' gfd and mental state, and summarize the key points of rectification the day before. Arrange the work content of a single shift.

16: 05— 16: 30 handover of two shifts, handover according to procedures, handover contents, patient rounds, complaints from rooms, articles, facilities and guests, hygiene, engineering and safety issues. Rectification matters.

16: 30 ——16: 35 Check the equipment and facilities and report the engineering problems.

16: 35— 17: 35 have meals in shifts, with each shift lasting 30 minutes. Pay attention to the dining discipline and prevent waste.

17: 35— 19: 00 Clean the rooms and public areas in this area.

19: 00-23: 50 Stand, greet guests, smile and use uniform service terms.

23: 50-00: 05 Fill in the handover book and prepare for handover.

00: 05-00: 20: Shift two shifts as required.

02: 00-00: 30: Regular meeting after work, roll call, summarize the work on duty, and leave the business area collectively and orderly.

evening

23: 50-00: 05 Pre-shift meeting, check employees' gfd and mental state, and summarize the key points of rectification the day before. Arrange the work content of a single shift.

00: 05—00: 20 The handover of two shifts shall be conducted according to the procedures, handover contents, rounds, rooms, articles, facilities and complaints from guests about public rooms, hygiene, engineering and safety issues. Rectification matters.

From 00: 20 to 04: 00, stand, greet guests, smile and use uniform service terms. Regular rounds, each lounge, must be carefully registered.

04: 00—04: 20 Clean up the sanitation of rooms and public areas in this area.

04: 20-06: 00: Stay on duty, make rounds frequently, and make rounds frequently in this area, so as to maintain a good mental state.

From 06: 00 to 07: 00, we will eat in shifts for 30 minutes each. Pay attention to dining discipline and put an end to waste.

07: 50-08: 05 Station service, cleaning and check-out.

From 08: 05 to 08: 30, the two shifts will be handed over according to the handover requirements.

08: 30-08: 40 regular meeting after work, roll call, summarize the work on duty, and leave the business area collectively and orderly.