What are the job responsibilities of hotel managers and foremen?

General Manager Job Responsibilities

1. Fully responsible for handling all affairs of the hotel, leading all employees to work hard and completing various goals set by the hotel.

2. Formulate the hotel's business direction and management objectives, including formulating a series of rules and regulations and service operating procedures, stipulating the responsibilities of managers and employees at all levels, and supervising their implementation. Develop a series of hotel prices, such as room rates, catering gross profit, etc. Have a high degree of sensitivity to various trends in the industry, formulate market expansion plans, and lead the sales department to conduct comprehensive promotion and sales. Read and analyze monthly reports in detail, check business progress and completion of business plans, and take countermeasures to ensure the smooth progress of hotel operations.

3. Establish and improve the hotel’s organizational system to make it rational, streamlined and efficient. Preside over the weekly general manager office meeting to inspect and report on the situation, and provide key comments and instructions on relevant issues. Communicate relevant instructions, documents, and notices from the government or the general manager, handle interpersonal relationships, and coordinate the relationship between various departments to ensure that the hotel has an efficient working system.

4. Improve various financial systems. Supervise and supervise the financial department to do cost control, financial budgeting and quarterly financial statements; inspect and analyze monthly business conditions; regularly inspect accounts receivable and accounts payable.

5. Regularly inspect public places and the work of various departments in a focused manner, check service quality issues, and communicate the inspection results to relevant departments.

6. Arrange hotel maintenance work.

7. Maintain good public relations with people from all walks of life, establish the image of the hotel, and receive important guests of the hotel on behalf of the hotel.

8. Responsible for guiding and training work to improve the service quality and staff quality of the entire hotel.

9. Lead by example, care about employees, and provide clear rewards and punishments, so that hotel employees have team spirit and a high degree of cohesion, so that employees can complete their jobs with high enthusiasm and responsibility.

10. Responsible for the recruitment, assessment, rewards and punishment of hotel management personnel and employees.

Hotel Restaurant Service Foreman Job Responsibilities

1. Under the leadership of the manager, be responsible for the organization of restaurant services, inspect and guide the appearance of waiters, and complete tasks according to requirements and specifications.

2. When guests come to the hotel to dine, they should take the initiative to greet the guests, reasonably allocate service personnel according to the nature and specifications of the banquet, and the eating habits of the guests and hosts, and do a good job in table setting and service management for the banquet. .

3. After the meal begins, pay attention to the dining situation of the guests, pay attention to discovering service problems and correct them in time, and participate in certain aspects of the service work. Especially for important banquets, you must personally be responsible for reception and service.

4. Take the initiative to contact the kitchen, coordinate the relationship between the restaurant service and the kitchen, mediate various conflicts and disputes during meals, listen carefully to customer opinions, and continuously improve service work.

5. Strengthen the ideological education of waiters and carefully organize political and business learning for waiters. Convening a short meeting with the restaurant waiters before going to and from get off work every day, summarizing the work situation, arranging tasks for the day, and constantly improving the political quality and professional skills of the waiters.