As a grass-roots manager of a hotel, what kind of course training should I receive?

Course training for grass-roots managers.

Training target: department manager, duty manager, supervisor, foreman, lobby manager, etc.

A, the manager on duty management skills comprehensive training

1. Duty and development of duty manager

2. The manager on duty must master nine job skills.

3. Night check and daily work flow of the manager on duty

4. 17 Duty Manager Management System

5. Form application skills to improve management efficiency

6. How to help reduce procurement costs?

7. Make the implementation plan of zero inventory.

8. Reasonable warehouse management

9. Control of hotel daily consumables

Second, the budget hotel lobby management and standard operating procedures

1. Analysis on Front Office Management of Economy Hotel

A. overview of front office functions

B. Characteristics of front office post setting

C. Analysis of key points of front office management 1 1

D. Detailed Rules for the Implementation of Foreground Marketing

E. Desk scheduling principle

F. Measures for management of main station operation

G. Service quality supervision of front desk service projects

H. Application of management system and management form

First, case import

2. Standard operating procedures for the front office of budget hotels

A. Job responsibilities of front desk staff

B.5 main basic service processes

C.27 business process standards

D. Contact between the front desk and other employees

E. behavior of E.gfd and front desk staff

F. the front desk staff should know about the meeting.

G.VIP customer service specifications and details

H. Use and storage details of commonly used documents at the front desk

First, the application of standard telephone conversation in the switchboard customer conversion

J. actual combat exercises

Three, budget hotel room management and standard operating procedures

1. Analysis on Room Management of Economy Hotel

A. Room organization and staffing

B. Inspection standards for room cleanliness and hygiene

C. Management specification for guest room cleaning tools

D. Detailed rules for the implementation of guest room safety precautions

E. Maintenance and management specifications for guest rooms and public areas.

F. Room operating cost control

G. Handling of special affairs in guest rooms

H. Application of management system and management form

First, case import

2. Standard operating procedures for budget hotel rooms

A. Responsibilities of each post in Housekeeping Department

B. Basic knowledge of guest rooms

C. Basic process of room service

D. Standard working procedures for room attendants

E. Working procedures for cleaning public areas

F. General cleaning standard procedures

G. Time-limited service implementation standards

H. practice exercise 4. Catering management and standard operating procedures in budget hotels

1. Analysis of catering management in budget hotels

A. Overview of the functions and positioning of restaurants

B. Crisis and opportunity of hotel catering

C. Kitchen raw material procurement and acceptance management node

D. Food hygiene inspection in restaurants

E. implementation of restaurant marketing plan

F. Special breakfast in budget hotel

G. Analysis of restaurant operating costs

H. Staff meal management system

I. Sharing success stories

2. Standard operating procedures for budget hotel rooms

A. Job descriptions of positions in the restaurant

B. Service flow of restaurants in the morning, noon and evening markets

C. Daily workflow of each position in the restaurant

D. Close the workflow

E. Standards for the use of restaurant materials

F. Training of relevant operational skills

Five, the economy hotel safety management and standard operating procedures

1. Analysis on safety management of budget hotels

A. Safety training arrangements

B. Patrol management of security personnel

C. Key points of fire safety inspection

D. Key points of hotel loss prevention

E. Practical skills of quantitative safety management

F. Case sharing

2. Standard operating procedures for safety precautions of budget hotels

A. Job analysis of hotel security personnel

B. Five basic service processes of security

C. 12 emergency plan

D. 19 safety management standard process

E 10 security personnel service standard procedure

F. Practical exercises

Six, budget hotel engineering maintenance and standard operating procedures

1. Analysis on the Maintenance and Management of Economy Hotel Project

A. Engineering personnel recruitment and management skills

B. 12 important project management system

C. Analysis of emergency plans for various projects

D. application of management form in engineering department

E. Case import

2. Standard operating procedures for engineering maintenance of budget hotels.

A. Maintenance standards of hotel maintenance personnel

B.5 main engineering business processes

C. 13 maintenance standard procedure

D. Practical exercises