If I am not satisfied with the hotel reservation, can I get a refund?

Hello, if you made a hotel reservation through E Long, and you didn't provide guarantee when you made the reservation, you can cancel the reservation before you check in. If you have provided a guaranteed reservation, please cancel the reservation according to the latest cancellation time. If you are a group-buying hotel, you can call E Long to apply for a refund instead of using a group-buying coupon.