How to train hotel engineering staff

main contents and training methods of hotel engineering department

1. induction training for new employees

(1) this work is mainly undertaken by the full-time training department of the hotel.

(2) The training content is mainly the basic knowledge of hotels, which should include:

Hotel introduction? Basic hotel management system (such as employee handbook, attendance system, reward and punishment system, asking for instructions and reporting system, gfd requirements, etc.)

Hotel awareness? Polite manners? Professional ethics? Safety and fire protection? Language

(3) Training and class are the main forms.

2. induction training for new employees

(1) this work is mainly undertaken by departments and national professional and technical evaluation institutions;

(2) The main contents of the training should include:

Department introduction? Post responsibility system? Post discipline

basic knowledge of professional posts (if you need to hold a certificate, you should arrange to take part in the training and examination of the national professional qualification certificate, and you can only arrange to take up the post after receiving the post certificate through examination).

what are the basic operating specifications for post work? Safe operation and fire control system? Handover system

(3), class training as the main form

(3), on-the-job training

(1), hotel engineering staff training is mainly on-the-job training, which is the responsibility of the department.

(2), the training content should include:

professional knowledge

equipment maintenance specifications

common faults of important equipment and maintenance treatment skills

emergency treatment scheme for accidents

hotel awareness and civilized construction

safety construction and fire fighting

coordination and communication skills in work

professional ethics and social morality

basic knowledge of management < Accident analysis

(3) The training methods are diverse and flexible, and departments can adopt different training methods according to the actual situation to achieve better training results:

centralized teaching

taking the old with the new, taking the good with the new

taking the training instead of doing it (combining the training content with daily work and achieving the training purpose through practical operation).

Pre-shift and post-shift meeting (see the needle, do a good job in training)

Cross-training (exchange jobs between different types of jobs for work and training, so that the trained employees can be versatile and make a good reserve for the human resources of the department).

work summary analysis meeting.

Retraining for old employees (organizing retraining for previously trained content to deepen the impression and improve work skills).

4. Send out training

(1). The hotel and the department are responsible for organizing and implementing

(2). The training content is selected according to the current management and future development needs of the hotel and department. After the training is completed, you can bring back what you have learned and teach it to other colleagues, and apply it to your work.

(3) Ways include going abroad (going abroad) for investigation, and arranging for further study in professional schools at home or abroad.

reference: /link? url=CrYehn9BVrV2btqYh-c2DAsDE3XRY5XK5M1MFGlfYoANa6tPxo4wpsrDFXYRIc5Y11ZolnN_dSrTNl1W5XK4MYc1p1U4yAgfmqQBkM5UL7