202 1 free refund policy for hotels and air tickets affected by epidemic situation

Now there are more and more high-risk areas in China, and many tourists still want to cancel their trips, but the return hotel or air ticket price is really expensive. Fortunately, businesses now have policies, and hotels and air tickets can be refunded free of charge as long as they meet the following requirements.

Hotel orders in high-risk areas can be cancelled free of charge.

Where to go announcement, where to book hotel orders in Nanjing, Jiangsu Province, Chengdu, Sichuan Province, Dalian, Liaoning Province, Shenyang, Mianyang City, Ruili City, Zhangjiajie City, Hunan Province, and Fenghuang County, Hunan Province through the Qunar platform. The booking date is before July 28th, 20021year, and the check-in date is August 1658.

. At the same time, Qunar.com will continue to pay attention to the changes in the policy of returning and signing air tickets and train tickets, and will strictly follow the civil aviation railway policy.

Flying pig travel

Tickets for scenic spots and holiday products need to be booked before July 28th (inclusive), and the travel date is from July 28th to August 13. Consumers from high-risk areas announced by National Health Commission or destination cities in high-risk areas can apply for free refund with relevant certificates. Other holiday products can be returned free of charge according to the business policy. If there is still actual loss after negotiation, it shall be borne by Flying Pig.

In addition, hotel orders placed on the Flying Pig Platform before July 28th (including July 28th) and staying in high-risk areas from July 28th to August 13 can be returned free of charge due to the epidemic. If the current living area belongs to the medium-high risk area, consumers who can't travel to other cities can contact customer service in Zhu Fei to apply for a free refund. Due to the economic losses caused by the temporary change, Zhu Fei will fully coordinate with the hotel and do its best to minimize the losses of consumers.

Ctrip travel

Ctrip's cancellation measures: the check-in date is from July 26th to August 1 1. If the hotel is in a medium-high risk area, it can apply for free cancellation due to the epidemic situation, and the losses caused by cancellation shall be borne by the platform. If the current residential area belongs to the medium-high risk area and it is impossible to travel to other cities, you can also contact customer service to apply for free cancellation, and the losses caused by cancellation in the order will be borne by the platform.

Tongcheng tourism

Measures for returning to the same city:

For hotel orders in high-risk areas such as Nanjing, Chengdu, Dalian, Shenyang, Mianyang and Ruili with check-in dates of1/kloc-0 from July 28th to August 28th, if they are cancelled or changed due to epidemic situation, Tongcheng Tourism will provide users with free refunds. The economic losses caused by the return and modification of orders shall be borne by the platform.

Tongcheng Travel also promises to book through Tongcheng Travel Platform before July 28th (inclusive), and the hotel orders in Zhangjiajie and Fenghuang County with the check-in date of July 28th to August 3rd1will also provide users with a free refund if they are cancelled or changed due to the epidemic. The economic losses caused by the return and modification of orders shall be borne by the platform.

China Southern Airlines Ticket Refund and Change Policy

Western airlines

Shandong airlines

Hainan airlines

Air China

Huaxia Airlines

China Eastern

Tianjin Airlines

Capital Airlines

Fuzhou Airlines

Xiang Peng Airlines

Nine airlines

Transmile air service company

Relevant regulations on important tips for epidemic prevention and control of Chongqing Jiangbei International Airport entering the terminal building

According to the requirements of epidemic prevention and control in Chongqing, passengers are requested to prepare health codes and other related materials in advance to cooperate with temperature detection. Please wear a mask after entering the terminal, line up in an orderly manner and keep a distance of 1 m or more with others to reduce direct contact.

Relevant regulations for inbound passengers

According to the requirements of epidemic prevention and control in Chongqing, the airport has set up a health code inspection area in the domestic arrival area of the terminal building to check the health code of all passengers coming to Chongqing. Passengers are requested to prepare the health code in advance, and cooperate with the airport staff to actively check the health code and check their body temperature after arriving in Chongqing.

Centralized isolation medical observation was carried out on people who came to and returned from Chongqing in middle and high risk areas, and nucleic acid detection was carried out for 4 times (day 1, day 4, day 7, day 14).

Those who come to Chongqing and return to Chongqing in the city where the high-risk area is located must hold a negative certificate of nucleic acid detection within 48 hours. After the flight arrives in Chongqing, please take the initiative to show the negative proof of nucleic acid test and other related materials to the airport ground staff. Those who cannot provide negative proof of nucleic acid testing within 48 hours must cooperate with the staff to carry out nucleic acid testing.

Passengers who have lived abroad for less than 28 days, please take the initiative to report to the airline and the community (village), unit or hotel where the destination is located when checking in at the previous stop. After the flight arrives in Chongqing, please take the initiative to show the negative proof of nucleic acid test and other related materials to the airport ground staff.

Relevant regulations for departing passengers

Passengers are requested to consult the airlines in time about the destination airport and local epidemic prevention policies before traveling.