Responsibilities of hotel floor attendant

I have been collecting and sorting out nearly 3G of relevant materials.

As time goes by, basically, all of them have been lost.

Either my notebook has been dropped or my QQ number has been stolen.

What's worse, someone in the networked host has cut my folder.

If you have any questions, please leave me a message.

Job description: Hosting guest room. That is to say, through effective planning, directing, executing and supervising the work of the department, we will provide quality services for guests, clean and pleasant public areas and greening for guests and hotel employees, win the highest customer service standards and economic benefits with the lowest room expenses, and be responsible to the superior general manager for the work results. 1. Attend the manager's meeting at the store level, preside over the housekeeping management regular meeting and relevant staff meeting, convey the arrangement, implement the meeting decisions and superior instructions, be responsible for planning, organizing and directing the housekeeping work, and check the completion of superior instructions. 2. Perform business management functions, supervise room service and sanitation and greening of public areas, control the operation and management of laundry rooms and supervise the washing and ironing services of guest clothes, cotton goods and uniforms. 4. Supervise equipment inspection, study and improve or add room items, operating tools and labor supplies, reduce departmental expenses, and maintain the standard of hotel room service. 5. Work out the staffing and staff training plan of the department, rationally allocate and dispatch manpower, check employees' manners, appearance, labor attitude and work efficiency, implement the provisions on personnel authority, participate in management personnel appraisal and work performance appraisal, make decisions on employee transfer, reward and punishment, record exemption, promotion and salary increase, develop employee relations, and solve personnel problems. 6. Check VIP rooms, greet VIP guests, visit residents, handle complaints skillfully, develop friendly relations with guests in the same hotel, and work closely with the security department to ensure the personal and property safety of guests. 7. Coordinate and strengthen the working relationship between departments, continuously improve the work, improve the efficiency, establish a complete working system of housekeeping department, and handle the items left by guests and hand them over to general manager office. 8. Cooperate and supervise the cleaning, maintenance, equipment depreciation cost accounting and cost control of guest rooms, and draw up and report the annual work plan and quarterly work arrangement of the housekeeping department. 9. Train, assess, reward and punish employees, select and cultivate them, arouse their enthusiasm, and communicate and cooperate with relevant departments to ensure the smooth completion of housekeeping work. Duties: Assist the room manager, through the effective management and supervision of the staff of each division, complete the instructions given by the general manager and the housekeeping department to manage the workers, take charge of the business, administrative and public security work and daily affairs of each division of the room, ensure the best service status of each division of the room, maintain the proper cleaning and maintenance standards, and be responsible to the housekeeping department manager for the work results. 3. Coordinate with the three foremen and the clerk of the housekeeping center, schedule shifts and daily work plans, do a good job in the internal relations of employees, cooperate with the floor foremen to make rounds when the room is tense and there are many guests, and replace the foremen or clerks in the off-season or when there are few guests. (The supervisor doesn't belong to the management, so he doesn't take a rest on a normal class Sunday, and he is not allowed to take a rest on holidays. In case of something, he needs the manager's consent to take a rest on holidays, and the rest of the holidays are made up with fewer guests or every month. He will discuss the scheduling with three foreman and clerks. 6, to participate in the department work meeting, presided over the foreman, staff meeting, convey, decorate the meeting resolution and superior instructions. Implement and complete various tasks and requirements formulated by the department. 7. Directly command and dispatch daily work matters, patrol all areas of the housekeeping department, supervise and guide the work quality and service effect of each department of the housekeeping department, maintain hotel standards, carry out and guide the work quality and service effect of the housekeeping department, maintain hotel standards, and implement the rules and regulations, working procedures and quality standard requirements of the housekeeping department. 8. Supervise the work effectiveness and behavior of the foreman of each department, assist the foreman in his work, guide the foreman to solve problems, participate in accepting guest complaints, assist the department manager to solve complaints from hotels and employees, and deal with disciplinary and general problems of employees under the department. 9. Assist the department manager and the clerk of the housekeeping center, and the foreman of each department to complete and improve the management of room materials, supervise the implementation of the material distribution system of each department, and control the material consumption and use of each department. 1. Check the work situation and work completion of employees in each department every day, be responsible for the training of employees in each department, and assist the foreman in each department to fill in and report all kinds of forms, and keep close contact with each department to ensure the expected work objectives are achieved, and participate in the actual work of the division when necessary. 11. Spot check at least 5-8 guest rooms every day, including guest rooms, vacant rooms and guest rooms, and participate in the preparation of VIP guest rooms, make daily inspection records, including the distribution of employees in various ministries, room conditions and working conditions, report and solve maintenance problems in time, and provide possible help to guests at any time. Duties: Arrange the daily work and periodic health plan of the employees under their jurisdiction, strictly implement the second rounds system and the etiquette, courtesy, work quality and health standards of the employees under the supervision, and coordinate with the supervisors and foremen of various departments to fully mobilize the enthusiasm of employees and improve work efficiency. Requirements: Familiar with and master all kinds of room specifications, layout standards of facilities and supplies, familiar with and master the operating rules, hygiene standards and working procedures of each shift of room arrangement, have good work consciousness and organizational ability, be good at uniting employees and have a decent style. 2, patrol the area under its jurisdiction, check the cleanliness and hygiene and the quality of room service, a comprehensive inspection of room hygiene, equipment maintenance, safety facilities and service quality, to ensure that meet the prescribed standards. 6, master the status of the rooms under their jurisdiction, personally entertain guests, as a courtesy to VIPs. Check the VIP room and important guests again. 8, fill in the foreman's work log, report to the supervisor the room condition, special trends of the guests, and the loss and damage of the rooms and guests' belongings to the maintenance room, etc. And complete other work arranged by the department manager. 5. Do a good job in the use and maintenance of daily equipment and facilities, report problems in time and maintain them in time to ensure the normal operation of all equipment and facilities.

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Citation source Housekeeping Department Job Responsibilities-The Vampire LEX's Log-Netease Blog-LEX's Log-Netease Blog